DO NOT TRUST WHAT THE CSR TELL YOU. Horrible Customer Service. Inadequate advice and explanations surrounding services. Cost me substantial amount of money by trusting them with my retirement accounts. STAY AWAY. Much better Retirement Plan Admins available.
Absolutely the single most horrible experience I have have ever had with this world!!!!!! worked 35 years and it will take me that long to get my pension. its been 8 months now and I was told I have to start over again. then their webpage doesn't work on top of it. unreal!!
Dealing John Hancock retirement services has been a personal nightmare for me. I switched retirement services (prev J.H.) to my new Ret. service which requires an IRS Letter of Determination to switch funds from one account into another.
I called and spoke to a representative from John Hancock and they had no idea what a IRS Letter of Determination even was. I then asked to speak to his manager and he was able to help me out, finally, after countless and wasted minutes waiting for them while on hold. They then informed me that they would mail out the IRS LOD and that I should receive it in about four weeks ( I asked if they could just email it to me instead, in which they responded no...which makes very little sense to me). Well six weeks have gone by and I still have yet to receive anything from J.H. (Meanwhile the money I took out from J.H. does have an expiration date, which means time is of the essence). I called J.H. again and spoke to another representative and this person, again, had no idea what a IRS LOD. I then asked if there was an update on my situation in which they replied, I don t have any information pertaining to your Ret. Fund .
It s been months now, and no progress has been made what so ever from John Hancock Ret services part. I ve dealt with other Ret Services and they all have been smooth and understanding with no difficulty at all.
I would highly recommend using other Ret Services other than John Hancock. They are very difficult to work with.
Horrible time dealing with John Hancock to rollover my 401k into an external bank. They insisted and required I download their from from their website and sign BUT they refused and cannot accept the signed documents via their kn-line portal aka I have to mail them physically to them. Really in 2020? Really? On top of that, they wanted my external bank to sign an Acceptance document and mail it back to them as well. Just way too difficult to deal with them to move YOUR $$$$. Avoid them like the plague!
When you roll out they take fees never agreed upon, shut you out off your online account the second you request a closing of account so you can t see activity and don t give you final documents. The check they state you will receive is different than what you actually received (less $) and they blamed it on 3rd party taking no responsibility, which after many calls turns out to actually be them in conjunction with United Retirement. They are a dishonest company. If you can, work with Fidelity instead. I am an actual unhappy customer and this is my honest unsolicited review.
Terrible customer service been trying to take a loan from annuity for 2 weeks now still have gotten no where once I can I will be taking all my money and investing somewhere else this company is a joke
John Hancock Retirement Plan Services is a leading provider of innovative life insurance, investment, retirement and advice services. The company has been in operation for over 150 years and has built a reputation for excellence in the financial services industry.
At John Hancock Retirement Plan Services, we understand that planning for retirement can be overwhelming. That's why we offer a range of products and services designed to help you achieve your financial goals. Whether you're just starting out or nearing retirement age, our team of experts can help you create a personalized plan that meets your unique needs.
One of the key benefits of working with John Hancock Retirement Plan Services is our commitment to innovation. We are constantly exploring new ways to help our clients save for retirement and make their money work harder for them. Our investment products are designed to provide strong returns while minimizing risk, so you can feel confident about your financial future.
In addition to our investment offerings, we also offer life insurance policies that provide peace of mind for you and your loved ones. Our policies are customizable based on your individual needs and budget, so you can find the coverage that works best for you.
At John Hancock Retirement Plan Services, we believe that everyone deserves access to quality financial advice. That's why we offer personalized guidance from experienced advisors who will work with you one-on-one to create a plan tailored specifically to your needs.
We also understand the importance of education when it comes to planning for retirement. That's why we offer a range of resources designed to help you make informed decisions about your finances. From online tools and calculators to educational seminars and workshops, we have everything you need to stay on track towards achieving your goals.
Overall, John Hancock Retirement Plan Services is committed to helping individuals achieve their financial goals through innovative products and personalized service. With over 150 years of experience in the industry, we have the expertise needed to guide clients through every stage of their financial journey – from saving for retirement all the way through enjoying it."
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