Jetty Insurance Review

I have been using Jerry for about a year now after moving from PA to SC. I have to say that they are by far one of the best insurance companies I have ever worked with (and I have worked with a lot of them). Extremely well priced, insanely quick at responding to queries and amendments and fantastically responsive. Admittedly I have not had to make a claim yet (which is a good thing) but so far I am very impressed and would definitely recommend them to anybody looking for renters/ home insurance

It is way more affordable then other renters insurance sites and they are very efficient and organized with there set up. ALWAYS choose Jetty!

Very disappointed how I'm being treated.. Filed a claim 21 days ago its been 5 days no one contacts me neither answer my emails.. Won't recommend to anyone.. They're nice to sell insurance but once you open a claim no one cares about u anymore

Communication. Can't call and get anything done. Tried email it took a week to get a reply.

The people Ive spoke with are ALWAYS rude , confuse you more , making you want to hang the phone up , my renters was just renewed overnight (1-31-2020) and went up by 40.00 $, whereas my car insurance dropped by 100.00 $ , makes no sense at all , I asked to speak with a supervisor , and was told there was not one in the building , I think this company has forgotten about what Customer Service is ALL about , you got me this time , next year I'll go with State Farm , if not sooner .

I saved money and the deductible was reasonable. Sign up was simple and swift. I highly recommend!

Awesome renter's insurance - easy, quick & hassle-free!

When I needed assistance with a change to my policy, the staff was quick to respond and make needed changes

The customer service team at Jetty was so helpful! I was a first-time renter's insurance buyer and somewhat intimidated by the process. I had a bunch of questions for them about covering an instrument and they helped me come to a fast (and ultimately less-expensive) resolution!

*BEWARE****Got jetty Insurance months ago . Thought me and my seven children were covered. they advertise for all kinds of water damage Etc two months ago we had a really bad storm dump 5 inch of water in an hour all of our belongings we had in storage in our basement were water damaged and washed away only to find out or claim was denied. Getting a lawyer. Get Farmers insurance $14/mo covers everything large lesson learned.

My car was stolen last year and and a few months later someone broke into it and some valuables were taken. My car parked at my place was protected as apart of my policy. I presented my police report, receipts and any photos I had. The orderal originally took about 6 weeks. 6 WEEKS! At this times they had Gahllagher Basset working thier claims. The service was awful. So much so, that I requested to work with a supervisor going forward and no longer work with the assigned "adjuster". She needed to adjust her attitude. To my suprise the supervisor was not much better. Once that was over, I reached out a few weeks later and sent receipts of the items I replaced as I was entitled to the depreciated value. I was notified that this third party no longer handled Jetty's claims and that they handled everything in house. I was stoked, thinking that this process would be quick and simple.Wrong. First of all, it took over a week and several phone calls to start the process. The original adjuster Karina never responded to me. She was the one that told me what to send. My new adjuster was named Courtney S. after I sent him the requested documentation I waited about a week and then emailed him. He told me that they were wrapping up the claim and sending a check. This whole process began on January 9th. Today is February 9th and I have yet to be compensated. January 21st is when I was told that a check would go out the following day. Three days after the day I was originally told.( I was told several lies) With that, I asked if the check could be overnighted. They said no. Fine. I finally got the check on the 31st and deposited it into my account via my credit unions app like I always do. everything was done now right? WRONG. The next day I was informed by my credit union that the check had been reversed out of my account because it was made payable to a business account. These dip****s sent me a check made payable to Jetty Insurance. WOW. I called Courtney right away and he argued with me "No ma'am, the check was made out to you." I was infuriated. I sent him a copy of the check and the notice from the credit union. I literally sent him the information via email while we were on the phone. He never apologized for essentially calling me a liar. He told me that he would need to look into the error and contact me later. I asked if he would be able to overnight the check this time due to the inconvenience. He said that they didn't have the "capability." Excuse me? How do you not have the capability to overnight a check? I am a regular a** individual and I can do it. He then said that he would contact his supervisor and get back to me. A few days later they were magically "capable" of overnighting my check. Thats what I thought. This was a week ago. Do I have a check? No. I called a few more times, even requesting to speak to the supervisor who was conveniently in a meeting. The receptionist took my name and number and let me know that I would get a call that day. I did not. Apparently Courtney was out of the office Monday Feb 3rd which is when the check was supposed to go out. I called him Tuesday and he told me that a check would go out and that he would send me a tracking number. I gave it two more days. By this point I had lost it. I went ham and cheese on him, whoever answered the phone, whoever. I didn't care. I still don't. This is absolutely absurd. I followed up in an email about the tracking number. Courtney replied that they had to reach out to their vendor for a tracking number. Scratches head. A vendor? What in the world? Yes I used profanity in the last email because at this point I am seething, and rightfully so. I have been lied to over and over again and constantly disregarded and unappreciated as a customer. I worked in insurance for 2 years. I cut many, many checks from my desk and there was was no such vendor. I cut the checks, printed them, sent them. Jetty as a raggedy joke. They are are no insurance company the only things that they can ensure are headaches and added stress.

Made it impossible to speak with a human. Increased monthly rate without informing me. Terrible.

Matt is my goto agent he is always their to help, an gets er' done!!!

This is such a great and easy insurance site to sign up for! The process of selecting your coverage and deductibles took zero time. Plus most importantly the cost fit right into my budget. I'm so excited I finally have insurance for my house that I can afford and I know is reputable!

Tania and the Jetty team quickly and thoroughly answered my policy interpretation questions, which I posed over the weekend. I am impressed by Jetty's responsive customer service.

Jetty cheated me out of a claim for damages done to a property that I am renting and stated that a volcano has to destroy my property in order for them to payout...I don t live near any volcanoes!! Do NOT use these liars, cheaters, and thieves for your insurance needs!!

This was the easiest insurance to purchase for our college student at an amazing price. Will use over and over again.

It's affordable fast quotes, extremely fast service and doesn't try and force other stuff you don't want on you!!!!

Easy to use haven't had to file a claim or anything of the such the website just made it super easy and affordable to get renters insurance!

2nd year with my policy. Reasonable rates and great response times for questions! First time I have seen a renters policy with bed bug coverage!

Excellent service and expert, no-nonsense way of dealing with problems. They were not only prompt but also informed and took no time in order to get my issue resolved.

Easy, cheap, and covers me right on the ocean. Exactly what I needed, thank you!
PS I've worked selling insurance for 10 years, my company doesn't write renters insurance near the water... Jetty allowed me to customize exactly which coverages I was concerned about (loss of use- so important!)

Been with jetty for a year. Never had a problem. But I do recommend of needing renters insurance

Usually with an awesome price, customer service suffers.
However, not only does Jetty have the best prices on the internet, I've been extremely impressed with the customer service...which has LIVE people who quickly helped me take care of a non-common situation. Really impressed, so far!

This company is literally nothing more than a NEW AGE SCAM. They've streamlined the process of collecting your money every month while grossly FAILING to provide an adequate level of care, concern and most importantly SERVICE. There seem to be roughly 6 airheaded employees in rotation on the "help" chat as well as the customer "service" line. It's a tie between Taylor P. and Ian Wakeman of who will be a customer service agent for the rest of their lives. ;-) I had trouble for the past week trying to update my billing information, was locked out of my account, and my emails were never properly addressed. When I finally decided to CANCEL because of their failure to assist me, it was as if they were overjoyed for me to stop contacting them to do THEIR JOB. I would advise anyone looking for insurance to go with a company that actually has a REPUTATION to stand by. This is just a fly by night company and the attitude of their employees truly reflects that.

1. The website UX is well thought out, beautiful, elegant, eye-catching
2. The product offering is simple to understand. Exactly what I needed
3. Customer support has been extremely fast and excellent
4. Additional offerings like insurance for electronics

I recommended Jetty to several friends that just graduated with me.

I usually scroll down and read the bad reviews before I make a decision on wether I buy or not and the bad reviews I found were that of customer service. Although I didn t file any claims I had to call within minutes after signing up and they answered very quickly and help me out quickly. Not bad at all for the price! Would recommend.

Inexpensive, great quality customer service, very quick and personal response.

You can't talk to a person and then can't order online i would give them no stars if o could

Can't complain,they walk you through the process and inexpensive

Almost a month since I have filed a claim they haven't even started looking into it. They don't even handle the claim a third party that never responds to emails and phone calls does. Worst ever dropped them immediately,back with liberty mutual only a 5 dollar a month difference, but night and day different in coverage and service!

Nice & easy to use website, Made it effortless to chose what I need. Everything was efficiently put together. Not dull and drawn out
Thanks!!

Really enjoyed Jetty's helpful customer service when choosing my renters insurance plan!

Their service is awesome. A++++++++++++++++++, Customer service is wonderful too

I haven t had a problem good price, but when you need them they won t answer. Right now they just cut off the phone?! What about someone like me who it s not an emergency but our landlord won t renew our lease until we change the name on the insurance and Jetty won t respond to us! We have 5 days and then we can t renew our lease and we have to prepare to move out! So I m about to find another company bc they are refusing to answer me!

Quick and easy, great insurance for an affordable price

Great price, great ease, great convenience, great transparency, great reviews, & great design!

It was cheaper & simpler than the rent insurance offered by Geico (Assurant I believe) & easier to use.

Lemonade sounded interesting, but wasn t available as extensive & in my state like Jetty.

The future of insurance. Top notch customer service and always looking to improve their service by taking customer feedback. Even going so far as to switching service providers when they are not performing to their standards (ahem, Gallagher Bassett). Tim in New York was very helpful, as was everyone else from Jetty with whom I have spoken.

Hi, I am a client who has been trying to get in touch with you for quite some time. When I call your phone number, it says to submit a request via the online account page. Well, I have done that, several times, with no response. You had no problem taking my money, that went smoothly enough, but now, when I need to ask you a basic question about my account, I cannot get any response. I hope you realize how much this destroys confidence in your ability to provide responsible insurance? Please advise on how I can speak to a human regarding basic questions on my account.

If you call for a quote and don't accept it, they end up taking the money if you know. It happened to me.

Easy to sign up, competitive rates, transparent about coverage

If you are thinking about buying insurance with this company, don't. Just. Don't.

Whatever money you think you will save will be far outweighed but the substandard coverage and non-existent customer support. Yes, I know their website is slick, and they make the buying part super easy. But trust me when I tell you that dealing with this company is a nightmare. They simply do not reply to phone calls or emails.

Try calling them right now. No human will answer. Instead, they will tell you to email them. But when you email them, no one replies. So what would happen if you actually had to file a claim? If they won't respond to basic emails and phone calls, how do you actually use them when you need them?

You can get much better coverage and MUCH better customer service from other companies. Avoid this one like the plague.

I got Jetty because a friend of mine had it and was raving about how much of a lifesaver it had been. I'd looked into renter's insurance other places and honestly just didn't really understand the whole thing and it seemed like a hassle so gave up. Then my friend mentioned Jetty, and they made it super easy and clear to understand the the whole process and get everything I needed. A few months later, I broke my phone while on vacation. Before Jetty, I didn't even know I could get coverage for something like that, but Jetty came to the rescue. I filed a claim and the whole thing was resolved within just a few days. I've had insurance claims take a full year to process in other places but Jetty's claims process was easier than AMEX. Definitely check these guys out. Even if you don't think you need it, Jetty covers more than you think and has saved me tons!

Customer service is hopeful and nice! Also you can't beat the price for the coverage. I am a happy customer

Great coffee, excellent view of the library, close to citibikes

It was easy to get my quote. The down payment and monthly payments are affordable.

I filed my first claim with Jetty last week and have still not heard from an adjustor to complete my claim. I called Jetty today and they gave me the name and phone number of the adjustor so I can call her on my own. This seems like complete bulls**t. Why do I have to reach out to her when it's her job, and their job, to make sure these claims are handled in a timely manner. I was offered a 'sorry, it doesn't usually take this long' excuse which is just rude. I'm reading more into Jetty's reviews and am seeing many similar stories. I'll be cancelling this scam of a policy and going with a more reputable company who actually does their job.

Because of the excellent customer service, price and ease of application I highly recommend!

10 reasons why I recommend Jetty to friends and family: (1) The price. (2) Multiple options for the type and scope of coverage. (3) Easy-to-navigate website; also attractive. (4) Easy process for getting an immediate quote. (5) Flexible start dates for coverage. (6) Friendly and professional phone support if you can't find the info you need on the Jetty website. (7) Multiple payment options, including PayPal. (8) Multiple options for timing of payments; e.g. annual, biannual, monthly. (9) Not paying too much for office space and employee salaries/commissions. Paying only for what's necessary in an age when everyone has internet access. (10) Reputable company - no complaints, lawsuits, etc.

It was very easy and convenient to get a renter's insurance policy. I had a question and emailed them. I received a thorough and courteous reply the next morning. So, fast response time.

The appropriate documents were immediately available. I needed to show proof of insurance to my new landlord. So I printed the applicable pages.

I liked how I could change coverage amounts and see the effect on my monthly payment. That was cool.

I cancelled my insurance policy with an email confirming my last payment would be paid in February 2019. I am still getting charged for it monthly and I cannot get in touch with anyone to discuss this issue. Their customer service phone number takes you straight to a voice recording and the only thing you can do is leave a voicemail with your issue and they will give you a call back. I emailed their customer service email address but still no response. Messaged their "convenient" customer service chat online and it has been over 3 hours and response from them! HOW DO I GET IN TOUCH WITH ANYONE FROM HERE? I no longer want to ever purchase anything from them moving forward - awful customer service.

I have been trying to edit my policy now for three days. Jetty does not have an option to just edit the address of your landlord nor your own, while several other insurance companies do. They also apparently have little to no customer service and chose to ignore customer inquiries. Don t pay for Jetty, they re not worth it unless they re able to address the problems of their customers in a timely manner and make up for their careless mistakes. If I could give a negative rating I would.

Quality service at a fraction of the price. I had geico...found jetty and cut my bill down by 60%! Switch yours now!!

It's fast and easy to sign up and personalize your coverage plus the rates are great

Please do not waste your time with this company. This company is a joke. They hire another company by the name of Gallagher Bassett, and they are even more of a joke. I filed a claim with Jetty on September 17th and I still had not received compensation for my claim. Today is October 15 th . I spoke to several people there at Jetty and it all sum up to, I quote, "Its out of there hands". However at the same time my money is steady going into their hands. PLEASE, FIND ANOTHER INSURANCE COMPANY THAT WILL WORK FOR YOU. THIS COMPANY IS A BIG JOKE. My rating is actually a big zero.

So far my experience with Jetty has been amazing! Getting a quote and signing was a lot easier than a lot of the other insurance companies around the area. There website is so easy to use and guides you through everything you may need to know. And if you have a question not found on the FAQs, fill out the help form and you'll receive a response in hours! So quick, and so easy! I love Jetty!

Quick response. Reasonable monthly rates for rental insurance

You can do everything in the internet. My landlord wont let me occupy the apt til i have renters insurance. Then i saw it online. Did everything there. Fast and affordable!

The staff ignored me and my daughter. There was no acknowledgment that we were even there. The customer service is severely lacking and at times crossing over to blatant rudeness. Both my daughter and I are musicians and never have I ever been treated so rudely by other musicians (if the staff are)... I will not be going back to this store again.

I chose 10 because Jetty's customer service is some of the best I have ever had from an insurance company. Also Jetty is so easy and simple to use so it makes getting quotes/paying bills great!

Jetty is super easy and convenient. Amazing support staff and 5 star service. Would recommend to a friend.

Great service and great price even where I love in Louisiana.

SIONE TAPUOSI

May 7, 22:47 EDT

Man your Member Care Team are legit! When i get to my new place and if i need insurance. Y'all will get my business. Please keep up the GREAT work! And tell your team don't change a thing. And keep making members happy with yall fast customer service. God bless y'all...THE END

Scheduled a call with this company but never heard from them. If that is an indication of the quality of there services, doesn't look good to me!

It was very easy and they offer more services then other competitors. But mainly it was because of their Personal Electronics Insurance power up that I chose to go with Jetty for renters insurance.

I hav only been a policy member for a short time, But the sign ip process was super easy and simple. But I still feel like Jetty is taking care of me with the attention to detail and knowledge of the agents I have felt very comfortable, should a travesty arris they have my back.

Look I had to rate one star to leave a review ! But I I didn t have to I wouldn t . They always say they re there to help you when all they do is collect your money in and reality never helps I was supposed to have someone call me with a turn around time for 24-48 hours and still haven t heard anything a week later jetty assured me that if I came to their company if I had any problems they would help me take care of it and they ve done absolutely nothing let s soo how much long it will take them to even call me to get the claim started !!! I DO NOT RECOMMEND JETTY COMPANY TO ANYONE

They use Gallagher and Bassett as a claim adjuster been waiting a month for a call back from someone there still no call back Jetty will be a great insurance company if they didn t use Gallagher and Bassett I have called jetty 6 times about it and they just keep telling me that they can t do anything have to wait for Gallagher and Bassett to call and the last time I called Jetty they told me if I want to cancel I could anytime a lot of people have because their claims Not get handled

Not your typical insurance company, very affordable, amazing customer service! I had to make immediate change on my insurance, twice, I was surprised how quickly they made the changes. Where were they before!

Excellent service at a great price! Definitely recommend.