Jetstar Asia Airways Review

In summary, I was really disgusted and disappointed in the service from Qantas service crew. I ve taken budget airlines and many other national carriers, but had never experienced anything like what I had experienced that day. It was the start of my holiday and Simon ruined it for me.

1. At first meal service (dinner), while passing the food tray to my partner sitting next to me, bread roll fell on lap, Simon didn t even say sorry or attempt to help me clear up the mess. I m perfectly fine with accidents like that happening but totally not fine if it was conveniently ignored like that.
2. Simon threw cutlery packs on my tray table and walk past. My partner and I looked up in shock, I thought it was an accident slipping off his hands or sth but no, he just left. What a nice way to start a meal.
3. At second meal service (breakfast), we were served our meal, with hot coffee on our tray table alr, but the front row passenger still had their seats reclined. At this point, the plane was experiencing some turbulence so we were worried the hot coffee might spill on us. We waited for some time to see if they will upright their seats on their own but they didn t. So, we tried to ask Simon to tell them to upright their seats but was ignored (when he definitely heard our excuse me-ss). Then finally after some time, he told the people in front while saying to us yes yes give me a chance to tell them yea? If he acknowledged our requests the first time, we won t have to try asking multiple times right? We repeated ourselves thinking he couldn t hear us. He could have given a head nod or sth to acknowledge that he heard us, but he chose not to and acted passive aggressive like we were just too impatient.

2-
This was on our flight back from Mel-Sin on 11th Nov. After our previous bad flight experience, we already had very low expectations for this Qantas flight.

1. I had a used headphone in my seat pocket. When I asked for a new one, the service crew took it and didn t come back with a new one. I waited and had to ask another crew for a new headphone.

2. Apparently we have a learning service crew on our aisle. At first meal service, the service on our aisle was so slow, the other aisle had finished service and was helping out on our aisle from the other end. By the time meal service reached my row, there was just beef and chicken salad left. I don t eat beef due to religion so had no choice but to take the chicken salad though i d prefer sth hot. The chicken salad was bad, couldn t eat it at all. Basically really annoyed because i literally saw 3 vegetarian meals passed from the meal trolley on my aisle to the the trolley service crew just before my turn. If only they hadn t taken forever to serve, i d have gotten my meal. The service crew just said, oh there s no more vegetarian and you don t eat beef, so take the chicken salad. Next time you should add in meal preference when booking the flight to make sure you have your preferred meal. Well, I d have done that if I had known the selections for meal were so limited- always a beef dish, always a salad and a vegetarian dish. Maybe Qantas can do better in market research to know what their customers prefer, and ensure better allocation of different meal options, or simply train their crew better before serving the actual flight.

Extremely disgusted by qantas service. They refused to change my name to make it match the name in my passport. The also distribute their tickets via Gotogate which is a scam.

100% it worth less than 1star. On phone over 1.5hrs. No answer.

Terrible customer service! Nobody can approach them through calling their Singapore customer service. There is no online support for booking as well. They are Emirates partner but customer service is not comparable. this is pity!

on my flight to perth, i couldn't get the choice of my preferred meal but at least there were 2 other choices.

on my return flight from perth, i didnt have any choice at all and has to settle for noodles.
my wife had a worst encounter. the male steward had the cheek to ask my wife whether she was happy with her meal and when she said she wasnt, he wanted to take away the meal. the entertainment system on board was bad as well

Another dirty aircraft, when we started the flight the toilets already smelt of wee. The food awful and the wine undrinkable.

Qantas cancelled my flight and refused to pay any compensation for the detrimental additional opportunity cost involved and they have very low or unacceptable customer service. My biggest regret in traveling is choosing Qantas.

Terrible customer service. My flight was changed from Jetstar to Quantas with departure time change without any notice. Since then Booking number was not recognisable nor Quantas, nor Jentsar. Tried to contact via call center to buy extra luggage. Wasted in the phone waiting for my Q for 30 min, 5 min tried to explain my problem to the representative, then call interrupted... Tried 3 more times to reach them. Wasted another 60 min on the phone. No success.

An utterly horrible airline. They have your money, they do not want to hear from you. They hold their customers in complete disdain. The customers are there to serve them, not visa versa. Steer clear!!! Your interests are nothing they care about. COMPLETE FAIL.

First and last time on Qantas. Flight delayed from Singapore for more, than 4 hours. Worse thsn what we had experienced from budget airlines with lower fares

They have not return my refund because of covid-19. The quntas operations were not honest and do not want to make a refund. I guess I have to lodge a police report and get the media involved. The air lines is so expensive and they were lying and it was my 4 th time calling them for refund. They are quick to collect money from travellers but when coming to refund they do not want to. It's my hard earned money as a single mother
I wonder they will respond responsible or run away with it. It hurts when there is no trust and good lesson for me from this quntas airways.

Terrible airline. Was informed that my business class seat was faulty and they offered US$500 and downgrade to a economy seat. I rejected and stay put as it does not make any economical sense! Was told there will be no compensation

Terrible presentation of food in business class. Really not worth the price for a business class ticket. Still prefer Singapore Airline and Japan Airlines I.e SIA, ANA and JAL.

I took the red eye flight from Singapore to Melbourne. When I first boarded the plane I was a little surprised at the seating legroom as it does feel a little more cramped then other long-ish haul flights. After sitting down and getting comfortable you realise there is just about enough legroom, but it is a tight call and if you re tall or a bit larger than normal you might find it too tight a squeeze. The seats are overall pretty comfortable apart from the legroom and the entertainment system is modern with a good selection of movies and tv series. The food didn t look particularly appealing as we were offered a potato masala wrap or a vegetable calzone bun for the late night meal. I opted for the potato wrap and it was a little dry but the spices made up for it. The wine selection was actually pretty good and I enjoyed a nice Shiraz as a night cap. The breakfast meal wouldn t win any prizes for presentation as it looked a bit like a microwave meal but it tasted decent enough the egg omelette was made with cheese, which was nice, the sausage was made made of real pork and the beans remained saucy and not too dry. The stewards were ok, courteous without being overly friendly but sometimes distracted and just going through the motions. I had one stewardess ask me for a tea or coffee order and after I replied she came back a moment later and asked again and when I replied again with the same answer she realised she d already asked me and laughed to herself before handing me the drink. I guess that must have amuses her. Anyway I can t say Qantas is amazing and I can t say it s that bad, it s pretty much bang in the middle of the road. If the seats were a little more spacious and the service a little more charming I d think differently, but it is what it is.

This place is an administrative office which public/customers don t have access to. So incase you re looking for an answer to your concerns or inquires, the only way to go about it is to call their customer service number up as there isn t any Qantas customer service centre here in Singapore.

Worst customer support ever. Contact via email, phone and no response on our enquiries

Customer service pathetic. Impossible to contact through phone or obtain counter service. It looks like they have no interest in their customers!

QANTAS delayed my return flight from Singapore - no explanation, no apology, no advice about whether they would pay for additional hotel night - nothing - just an email with a two phone numbers that nobody answers (14 calls, on hold for over 10 minutes each - nothing. I'm a platinum frequent flyer (not that that should make a difference) and I'm disgusted with the service. QANTAS, when you stuff your paying customers around, you need to look after them, not just tell them you're stuffing them around...