Matt Lohmeyer

Review of Jetstar Asia Airways

QANTAS delayed my return flight from Singapore - n...

QANTAS delayed my return flight from Singapore - no explanation, no apology, no advice about whether they would pay for additional hotel night - nothing - just an email with a two phone numbers that nobody answers (14 calls, on hold for over 10 minutes each - nothing. I'm a platinum frequent flyer (not that that should make a difference) and I'm disgusted with the service. QANTAS, when you stuff your paying customers around, you need to look after them, not just tell them you're stuffing them around...