Jay Wolfe Honda & Hendrick Automotive Group Reviews

Kim Kareem & Afshin were very cordial, professional, and helpful.

Staff was knowledgeable, friendly and very professional. Erica was great--she went over everything, and I felt comfortable with the technology! And I love my new CRV.

However, and this has absolutely nothing to do with any person at the dealership and only to do with Honda's requirements, the final interview with a finance person was depressing. He was (I assume) required to go over "insurance" products to extend warranties, etc. This type of sales pitch sounds like Honda has suddenly decided to build cheap cars that won't last, that will chip and rust, that will break down after three years. Why would a respectable company try to sell this to a new customer? Surely there is a better way to promote after-sales products.

I called ahead at 10 AM and made an appointment to see a specific car because I was driving from 2 hours away. I arrived at the scheduled time, a little after 2 PM, only to be informed I should wait because someone else was test driving the car. After waiting about 45 minutes I was informed I would not be able to buy the car because the test driver was working on financing to buy the car. I feel this experience reflects poorly on both the integrity and organization of this dealership. Leading a customer to believe they have an appointment and then not honoring the appointment after they drove 2 hours demonstrates a complete lack of respect for the customer and their time.

Absolutely LOVE Jay Wolfe! Their customer service is AMAZING! The place is clean and staff is friendly. Quick services! Definitely prefer Jay Wolfe over any other dealership.

Updating the review with service department experience. Will never go there again. Their sales is good and will shop for new cars there...but not for service again.

Great experience, the stuff is very friendly and polite. They have place for kids to play snack area

Good experience. I was helped right away and got what I needed to get done quickly. The gentleman who assisted me was friendly and nice. I really like the lounge area as well with options for snacks, drinks and WiFi. Definitely the place to be if you have to get your car worked on!!

Shuttle service is a wonderful idea. Really makes life easier - especially if it's only going to be a one-day job. The service and employees are as usual outstanding.
And the lounge is my true reason for coming!

Service was fantastic, quick and the people were friendly.

Jay wolf honda have nice sales persons but have arrogant people in management as well as they have higher rates as compared to other dealers in Kansas City area. Their service team is inexperienced and they take minimum an hour to just do express service. The other good thing is they have very nice food option in waiting area.

We loved buying our car at Jay Wolfe Honda. Ask for Peter for excellent service and attention to detail during the buying process.

People are helpful. Kim is very nice and helpful. Go see him he will help you.

Had a recall notice and was nervous they would be busy and they were but they finished my car in like 2 hrs. Plus their oil change was like 42. Which is the best deal I can find! very happy!

Very good service. Everything done right in time frame I was rold,have me ride home so I didn't have to wait there all day.

The reason I chose a Honda over other manufacturers was simply by my refreshing welcoming experience at Jay Wolfe. Everyone gave me a sincere welcome, and the sales team did not badger me with upselling or try and "win" my business -- instead, they simply gave me a warm, honest, and generous offer that won me over naturally. I found the staff to be more knowledgeable and personable than salespeople at other area dealerships, which made me feel more secure while making this financial decision. Thanks so much Marc, Diane, and Josh! Will definitely recommend.

The salesperson picked out exactly the right car for me to test drive and made it smooth and easy for me to get everything I needed.

Great salesman and service. The food bar while you wait is a great idea. More than just chips and drinks. I got a BLT. Nice touch when you have to wait.

Great customer service for the last 20+ years keeps me coming back!

Before I bought my Honda, I'd come with my sister when she'd bought hers, so I already knew that the staff at Jay Wolfe Honda are friendly, courteous, and they never pressure you to make a sale.

I'm glad I bought my car there, and I'd recommend them to anyone who wants to buy a great car from a great dealer!

I had an exceptional experience buying a car from Peter Merrill! Peter was professional, knowledgeable, helpful, and kind. He found the perfect car for me and made sure all of my questions were answered.

My previous car buying experience was stressful and upsetting. I expected that same experience today but Peter took all of the stress out of it for me. I highly recommend buying a car from Peter at Jay Wolfe Honda!

Byron did an excellent job of setting up my oil change but also helped with questions about my new car s buttons and what they do. I had picked up nails in a tire on my way to the dealership and Byron showed me pics and explained why I had to get a new tire. John was working with Byron and they both were friendly and kind

Always have a good experience at Jay Wolfe s Honda. I ve bought a CRV here and have my Honda serviced there when needed. Nice snack bar and personnel too! Marilyn who works at the snack bar is exceptional with her great customer service and personality.

Our experience at Jay Wolfe was very good. I would have no qualms recommendIng this dealer and salesman Peter Merrill to others looking to buy a vehicle.

I love Jay Wolfe. Everyone is so pleasant to work with and it's nice knowing that when you unexpectedly decide to trade in your Accord for a newer shiner model and end up spending half a day with you it's nice to know that I can grab some refreshments to get me thru the day. Thank you and I LOVE my new Accord Sport!

Don Smith and entire Jay Wolfe Team was amazing and provided an excellent support and experience for my recent car purchase. Thoroughly professional and helpful in entire process, They never tried to cross sell any hidden service or insurance and were extremely upfront about the pricing with no hidden costs.

The greeting was very professional. The service was done when promised. The windshield wash cap was quickly replaced before we left.

This was an extremely stress-free car-buying experience. The salespeople were not pushy and all seemed genuinely caring and warm. The customer lounge is a relaxing place to kill some down time, and it is fully stocked with complimentary snacks and drinks. I would highly recommend shopping at Jay Wolfe.

Peter Merrill was easy to deal with and professional in gathering the information we needed to make a buying decision. Peter is a good customer advocate at Jay Wolfe Honda. Great experience!

Brandon Clark was amazing. Bought a new car and the process was smooth. I d recommend him and the dealership to anyone.

Everyone here was very warm and welcoming. I worked with Brandon Clark and he was informative, patient, and knowledgeable. I Highly recommend this dealership and salesman!

I have owned the same car for 21 years! Yes 21 almost 22, 1999 Honda Accord! Best car I ve ever owned! It was at the point of needing a couple repairs and I didn t want to put that much money into a car that was so old. I went to Jay Wolfe Honda on 11-14-20 and had the best experience! Peter Merrill was the salesman that helped, he was so nice, went above and beyond to get me into a car that I would be happy with and in my price range. I hate going to car dealerships because they can be so pushy and that was not the case with Peter, it was an absolute pleasure shopping for my new car with him. He made it fun and enjoyable, he was so patient and kind! If you are shopping for a car I highly recommend Peter Merrill at Jay Wolf Honda, he will definitely exceed your expectations! Thank you so much Peter!

Had a great experience buying my new Honda from Jay Wolfe with Brandon. He was fun, easy to talk to and introduced me to as many cars as I wanted to see and drive. I never felt pressured to pick something I didnt want and he checked into everything I asked him to.

Byron did an amazing job of making my mom and I comfortable during our wait for an oil change and tire rotation. He's very pleasant and easy to work with.

My interaction with Jay Wolfe Honda started with an online chat to see if a vehicle listed on the webpage was available and physically located at the Honda location. Chelsea Bohnert confirmed the vehicle availability and scheduled an appointment for me to come in and drive it the following evening. I stopped in as scheduled, checked in at the front desk and was matched with Peter Merrill (salesman) to help me. He took some general information and quickly had the vehicle pulled around for my test drive. I enjoyed the vehicle but was also looking at the same model at another dealership with less miles and similar price. I told Peter it would likely be a few days before I could get back with my trade vehicle to have it evaluated. After getting close to a deal on Friday night with the other dealership, I made it back to Jay Wolfe Honda on Saturday morning around 845am and met up with Peter. I drove the vehicle again and had my trade evaluated. I presented the deal in place with the other dealership and noted it had to be beat significantly to close a deal because of the mileage difference. Peter went back and forth a couple times with management and successfully closed the deal. The whole process was quick and easy. We were straightforward with each other and I never felt any pressure either way. Peter and Jay Wolfe Honda proved they were motivated sellers and wanted my business. Subsequent financial closing with Amir Akbarnia was quick and easy as well, no pressure, very friendly and straight forward. I was out the door on the way home with my new car around 1230pm. I am 36 years old and have gone through the car purchase process through a dealership at least a half dozen times and this one was stress free, professional, and quick. I appreciated not having to sit around and wait a long time and when I was waiting for short periods of time, Peter was good about providing updates. Overall, Chelsea, Peter, and Amir all did a great job on my vehicle trade and I am hopeful that I will have the same great experience on the service/repair side when the time comes.

Great customer service and outstanding waiting lounge with tons of complimentary items. Will keep coming back!

I don"t even want to give one star to the service department. This place is a total rip off,especially when you are working with insurance company.They try to get the maximum from the insurance company instead and do not even want to help with the problem. They just say it will take 2 to 3 weeks after the insurance adjuster emailing back in one day. The systems are not updated when one person is gone no one knows what is going on.
Never go here or tow your car here

Bought a 2020 Honda Civic from the help of Kim Mohammadi. He was very nice and helpful. I ve been to other dealerships before coming to this one and they were very rude. Bought the car I wanted when I came to Jay Wolfe Honda due to their excellent service!

They are great to work with until you leave the lot, then you become a burden. I was not provided all needed items to title vehicle. You are not able to directly call the location you purchase the vehicle from if you have any questions/issues. All 3 staff members I spoke to had no intent to help. I ended up having to purchase a separate inspection on the vehicle I just bought from what I thought to be a credible dealership. When I asked if it was missing from my paperwork or I needed to pick on up, they said it would be in "my trunk or glove compartment". Neither were the case and they implied for me to "look harder". The inspection was only $12 luckily, but I would warn anyone buying from Jay Wolfe Honda in general is a bad choice unless you are confident you will not need their services any longer. I would truly recommend going elsewhere if possible to an operation that takes customer service seriously.

Friendly. And they have free snacks for customers!!

Great buying experience. Erica was a great help and very knowledgable of their cars. We had to wait for the car we wanted to be built and Erica kept us informed. Very happy with the purchase process and the beautiful new Accord Hybrid.

The waiting area is awesome. And I appreciate the detailed explanations of everything my car needed.

Took care of everything plus removed scratches at no charge as on my agreement c
Waiting in lobby. Clean with snacks and drinks.Chase Harrington answered my question anshowed me how to turn off the tire warning system. Very nice and patient

Byron is the absolute best! Love going here and seeing their great staff!

Byron Hughes and Jay Wolfe Honda are the best. Great service. Oil change was quick and car was washed for me! Will never go anywhere else!

Peter Merrill was great to work with. I emailed him questions before we came to test drive, and he promptly provided the information we needed to make wise decisions during our car buying process. He was helpful and friendly, but never pushy. We had a good experience at Jay Wolfe Honda!

Steve in the service department took care of me and his customer service along with the others that work there will keep my business when I'm ready for my next vehicle. I would recommend Jay Wolfe Honda to anyone.

My experience at Jay Wolfe was great! Russ was knowledgeable, accommodating, and made me feel at ease in my first new car-buying experience. He and Amir worked diligently to meet my budget and get me the car I wanted. The facility itself was very inviting and customer-oriented. The lounge was comfortable and well-stocked. Great experience!

They provided a great car buying experience. I went through the Costco Auto program to buy my car. The offer they gave was great, no negotiation needed.

Great place to get car repair. Friendly competent staff (thanks Byron) and comfortable place to wait.

They employ thorough mechanics who found a small leak near my axle that needed repair.

The staff are incredible. Next car I buy will be coming from here.

We visited the dealership a couple of days back and were super impressed by the service we received from John Moos. He was extremely helpful in answering all of our questions and gave an in-depth overview about the features of each model for the car we were buying. Thumbs up on winning me as a customer.

I recently visited and purchased a vehicle! From my initial interaction to my final purchase was wonderful! Peter, specifically, was what sealed the deal. He quickly and professionally answered all my questions and addressed my concerns. I will be a forever customer! Thank you Jay Wolfe and Peter!!

The last visit was for routine service. My wife brought the car in and it was her first time doing so. She was greatly impressed by the professionalism of the service writer and the impressive customer service lounge. She was made to feel comfortable and welcome.

Ron Baker

They flat out lied on my face. Yesterday Chris Hansmann gave me a deal about Ex-T which was kindda not a deal at all and I told him to give me a deal. And today morning I got a call from Will who told me that they have Ex-L 2017 for the same price and are ready to sell it to me if I am interested in buying it same day so I told him that I will pay him a visit just send me a Quote about that car. He did not email me and did not pick my call up so did Chris. And when I went in the evening, Will redirected me to Chris and he tried to scam me into getting Ex-T for same price. He did not even ask me like hey you want this car or that one and went on to just like I want this car and M ready to pay the price. And when I said it was different car he straight up lied again that we never discussed other cars and that other dealer said Ex-T to me and pretended like he was on call. Even when will agreed that he said that it was Ex-L and proof was that it was leather interior but lied straight up that it was Ex-T. And I felt so terrible coz I had to ask favors just to get to Jay Wolfe and then They lie.

I got very nice reviews from friends but stay away from Chris Hansmann for sure. He is not at all helpful for the purchase and was literally the most annoying and horrible person to deal with.

Don't take your car here!! We had a very bad experience. My pregnant wife took our van to
Jay Wolf because the power doors stopped working and no one offered to help her take items and car seats out of the car. I was on the way to switch cars. The problem end up being a $4 blown fuse and they charged us $180. I will never take our Honda here again.

Second time car was left and no one came to get me. Just spent 3 hours waiting for a tire check with an appt. They totally forgot my car and lied that wall was weak and needed a new tire. Took to Big O and they pulled a nail out!

I can't say I've had a better customer experience at a dealership. Good consistent service department experience. They have a good system going here. Garage door opens for you, pull right in and get greeted right away. Grab a free snack and beverage in the customer lounge and connect to their WiFi. Or use their shuttle service. They keep you in the know on the status. Drive away in a clean car.

I made an online service appointment several weeks ago for an interior detail service for Saturday, 8/27. I received confirmation appointment emails and reminders (and they also confirmed it was for interior detail service). When I arrived at the service department on 8/27 at my appointment time I was told that you no longer offer interior detail service. Not only is it bad business and really looks incompetent to list a service online that is not actually offered, I do question the service department - do you not look at what appointments are scheduled for the day to plan? Not only was there no acknowledgement other than a sorry from the service representative, I left a voice mail for the Service Manager at 10:11am on Saturday and have yet to have heard a reply. Not only is it bad business to list a service and allow appointments to be made for a service that is not actually available, bad management to not review and plan workloads using appointment information, poor customer service to not return a phone call, this ordeal wasted time not only for myself but for another person who rearranged their schedule in order to drive me back and forth and I also had to rearrange my schedule for the appointment.

This is the 2nd vehicle we have purchased from Jay Wolfe Honda. Both times we were treated very well. I would highly reconmmend friends and family to them.

My visit was great and the salesman, Kim, was great no high pressure, just pleasant and helpful.

Went by the dealership to look at a car they had posted online. When I got to the dealership to look at the car they told me it wasn t there even after showing them the listen. I told the salesman I was only interested in a Toyota and he then rudely told me if I was smarter I would pick a Honda because they are more reliable. Very poor way to do business.

Well satisfied. Byron took good care of me. Go Byron

New appointment scheduling was a pain. Daily harassment from emails to text to even phone calls with voice mail from the dealership trying to get me to trade in. Very annoying for a day sleeper that has to work nights. Once at dealership service was extremely fast. But constant daily attempts to get me to trade in and buy new have forced me to not take any of my vehicles back. I don't have to drive an hour to get service done. I did it because I was never harassed.

My buying experience at Jay Wolfe was amazing. Andrew Barth was extremely knowledgeable and helped me find the perfect fit for me. Everyone here was welcoming and laid back. They made buying a car a low stress event.

They were very helpful when I called them to make an appointment to have my odyssey serviced. One of the techs rode with me to understand better what the problem was. Be recommended service that I performed myself. The problem is gone. I really appreciate the help.

Nice sales nice service advisor only wish there more upfront with prices.

grerat Staff, aoutstanding service, Thank you Luis Gonzalez and Jaywolf honda, i recommend this place

Went there in April of 2014 for routine service on my Honda Pilot. First, they sent a meeting maker to my email making it easier to block off the time on my work calendar. Things went very well and my car was done faster than expected. They did not try to up sale me on needless expensive add-ons, new wipers, air filter, etc. If not for the crying baby and the fact I had to be on a conference call during the visit I might have given it 5 stars. Pricing seemed reasonable, about $100 for a tire rotation and balance, and a full synthetic oil change. My only real complaint is they didn't really know where my car was in the parking lot after they were done. All in all I will go again.

Peter was helpful from start to finish! He was patient, personable, and able to answer all my questions. He made the process of buying a vehicle smooth and easy. I would definitely recommend visiting and working with him at Jay Wolfe Honda.

A very poor response from the online staff. I asked for specific information and the kept hedging. It was akin to being transferred to an off site, out of the United States.

Tony Alsaleh was great! He is very helpful and a joy to work with. Would definitely recommend him at Jay Wolfe Honda any day.

Quality of service, Byron H is a company asset really takes care of business.

One problem it seems that they must have overbooked for oil change and tire rotation, it took almost 2 hours. I had an appointment and came on 15 minutes early as instructed.

A pleasure working with the staff at Jay Wolfe Honda. Bought my second Honda from here. Highly recommend them!!

The guy second guy that helped me had an attitude, and it ruined my first experience there

It's a car dealership, they're still trying to sell you a car, but they make the experience about as positive as possible. I will definitely be going back in the future.

Great service, expertise, and willingness to take the time to help us through our vehicle purhase. From start to finish it was a great experience. We worked with Kim Mohammadi and he did an excellent job walking us through everything. Thanks, guys!

Service person was knowledgeable and informative. Car was ready in time period stated.

The comprehensive attention we received from the time we walked in the door was GREAT.
Kris, Ryan, and Brad gave us a great deal, and were very focused on making sure we understood every detail of the transaction, from negotiating price, detailing warranty information, and instruction on vehicle operation. Great job, Thank a lot. -Tim & Rose-

I've always had the perception that buying a car is a stressful and, at times, frustrating experience. This was the first time that I have purchased a vehicle completely on my own, and I was pleasantly surprised at how smooth everything went. My salesperson, Brandon Clark, was very friendly and personable and was not pushy at all. I would highly recommend purchasing a vehicle from this dealership.

I took my mother to this dealership in search of a new car for here. Peter Merrill approached us when we got to the lot and introduced himself. I asked Peter for his card and to let me browse with my mother and I would let him know if we were interested. Peter came to the rescue. He had no Idea if I was buying or not but he took the time to work not only with me but my mom. She had certain things she was looking for and Peter said he would do his best to accommodate. Peter went above and beyond what I would expect out of any car dealer. He was more than willing to do whatever it took to make my mom happy. We got her a used car still in factory warranty. It was everything she wanted and more except for the color. He never once got tired of our questions, how long we took on test drive or the fact that what model of car my mom wanted was not quite set in stone. If you need a new or used car Peter is your man. I will openly admit I may can be abrasive at times and to the point. Peter didn't waiver. Jay Wolfe Honda is the place to buy and Peter is the man to help with getting you a car.

All were very nice to deal with. Jeff Read was very knowledgeable and was able to answer my questions.