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WORST SERVICE EVER!!!

WORST SERVICE EVER!!!
I went here with my husbands family to celebrate his cousin turning 16 and from the moment we walked in we felt rushed. They make you wait until the entire party shows up, ridiculous but bearable then they sit you down and just hover over you. We sat in the Hibachi tables, great chef btw. We had our 1 year old son sitting in a high chair in between us and the dang waitress kept asking my husband to sit at the other end of the table-eventually i raised my voice and told her NO, HE'S SITTING HERE! From that point, i kid you not, the same waitress asked us if we were ready to order about every 30 seconds!!

Horrible, we felt rushed the whole time. They started clearing our table and bringing out to go boxes while we were still eating! Food was pretty good, good sized portions compared to other Hibachi's i've been to.

Will never come here again!!!!

To me, this is the best hibachi restaurant ever. T...

To me, this is the best hibachi restaurant ever. The fried rice is unrivaled, the drinks are stiff, and the chefs are top notch. Expensive but worth it, the palace is a Fort Worth crown Jewel.

We visited this place for the first time and reall...

We visited this place for the first time and really enjoyed it. The place is very nice, the staff was exceptionally nice, the chef was great. My kids even ate the sauteed onions and peppers - that was a first, They also really enjoyed watching the chef and interacting with him. The food was very good as well. We will definitely go back and highly recommend this place.

This was our first visit and will go back as the F...

This was our first visit and will go back as the Filet was outstanding for a Japanese Steakhouse. The Shrimp was cooked perfectly and not overdone as most places prepare it. My only suggestion that I would make for improvement is the vegetables. The vegetable mix lacked broccoli and carrots but the bonus was the eggplant which was excellent.

We would not recommend and We will never go back!!...

We would not recommend and We will never go back!!!!!! We went Saturday night for my son's birthday. They do not accept reservations. They promised we would have no problems being seated. We arrived at 630 pm, party of 7. They continually seated smaller parties who would fill a hibachi table, many parties came in after us and were seated.
Even at 9pm they would not estimate when we could be seated! my husband had been going there for 20 years, we will never go back. They ruined my son's birthday celebration!!!

Great food!! Nice staff!!

Great food!! Nice staff!!
Fun place to celebrate your birthday!

I was a little shocked over the bill!
They charge almost $4.00 extra per person
for fried rice!
Plus expect 20% added to your bill for party over 8!!
Those 2 charges added $100 extra on my bill
Probably go somewhere less expensive next year!!

yyyy

Awesome place. Be prepared to eat a lot if you get...

Awesome place. Be prepared to eat a lot if you get the special. Very clean and the staff is amazing and makes the whole experience so much fun. What is the best part is that my family and I have been going here for 10+ years and every time the food is consistent as well as the staff. I highly recommend this place.

I have taken my family here for birthdays and holi...

I have taken my family here for birthdays and holidays for over 30 years. I have traveled in every state in this nation accept Hawaii , and still believe this is the best Japanese food I've ever had. Do not be in a hurry. It is a dining experience , not a fast food establishment. Try the Japanese special. It's still our favorite

We should have known what was going to happen when...

We should have known what was going to happen when it was next to an RV park. Horrible service... our chicken was rubberish...my 2 friends and I threw up immediately...only gave us 9 dollars back for our chicken. If you are planning on eating at this place make sure you have health insurance because you will need an immediate trip to the Surgical trauma room for your GI tract. I don't think I have ever had a worse meal in my life do yourself a favor and save yourself the trip.

This place is huge and accommodating. We went on V...

This place is huge and accommodating. We went on Valentine's day and since we didnt have a preference for sitting in Hibachi or Sushi section, we walked right in and got a booth. There are so many good items on the menu it can become a rather expensive dinner but it is worth it. We had great authentic service and experience. We will go back again. There are not a lot of vegetarian options unfortunately, so I made the choice to eat seafood, against my usual no meat preference.

I'm sure this place has good food, but didn't want...

I'm sure this place has good food, but didn't want to wait to try it. They weren't clear about wait times. Over the course of an hour and a half, we checked wait times about 4 times and each time they couldn't give us a straight answer. Probably better not on a Saturday night. And they don't take reservations.

This place is wonderful! They cook everything righ...

This place is wonderful! They cook everything right in front of you at the table and make a show of it. The cooks are wonderfully skilled at their craft and the food is excellent! The restaurant is beautiful, the restrooms have been redone, and the rest of the staff is great too! Each of our meals came with soup and salad and the chicken and steak is AMAZING. Someone in our group got a huge plate of sushi. I don't eat sushi but they looked like little wrapped presents. I can't wait to go back next time!

I have come here for dinner multiple times and eve...

I have come here for dinner multiple times and every time the service was excellent, and the food beyond excellent. The drinks are pricey, but well worth it and very strong. The Emperors Dinner is a must, absolutely divine.

Still the best!! Highly recommend but don't be in...

Still the best!! Highly recommend but don't be in a hurry...this great restaurant/food is not to be rushed. Give yourself 90 min for the meal after you are seated & if u don't come early, gotta add some extra time to your total time here. Well worth it!!

The food was excellent, as was the chef. The only ...

The food was excellent, as was the chef. The only negative was that they added gratuity to our bill but didn't give us the itemized receipt so we tipped on top of the 20% they had already added.

Food was amazing, I was apart of a very large part...

Food was amazing, I was apart of a very large party so the chief had a lot to do. All of the food was delicious and prepared perfectly. As far as the show that the chief delivered I would say he did the usual. Simply put he needed no tricks to make the experience the best part of our weekend. I'm sure if we had kids with us or something he would of delivered a show that would be memorable and fun.

Amazing service and food...the staff was so attent...

Amazing service and food...the staff was so attentive..we arrived at about 9:20pm, and even though they close at 10 and we're already starting to close down the cooking tables, they still treated us perfectly...the chef that cooked for us engaged us as if we sat at a full table and it really made our night that even though we were the last 2 people in the entire restaurant, they still treated us as if it wasn't the end of the night and they were ready to close.I commend their professionalism and the great attitudes each and everyone that was working that night had.Highly recommend to everyone...amazing in all aspects.

My family has been going here for years! We've be...

My family has been going here for years! We've been through the ups and downs. It is a great place! We love sharing the Japanese Palace Special between two people. My only gripe is that they use to serve orange sorbet at the end of the meal but stopped at some point. I wish they still did as it was the perfect ending to the dinner.

They don't accept reservations. Extremely long wai...

They don't accept reservations. Extremely long wait. Forgot our appetizers the we ordered during the long wait. Lounge area took a good while to get service. When we finally got to our table, the meal was simply ok. Probably will not visit again.