Jaguar Land Rover San Jose Reviews

Josie is great and was extremely helpful through the whole process of ordering and receiving my car. I m super happy with the service and my new car!

Worst service manager I have ever had to deal with. He blatantly lied and was dismissive. He didn t like that I called him out on his lies. Several service and a parts person and a mechanic said he was lying. He refused to apologize and do the right thing. After reading the negative reviews on service there and a few stating the dishonesty of the service department it is clear that the owner of the dealership isn t interested in service or customers.

Huge thank you to Dalton for helping me find the perfect vehicle for me. Super happy with my new car!

Worse service ever. Once you buy the car, they are done with you. They promised to add something to car after it was purchased. Complete lie. They only care about making the sale. Customer service sucks. If you want a Range Rover, buy from a different dealership. Maybe they will care more about the customer and less about how much sales they make in a month.

While my actual leasing process wasn't the smoothest, I have to write that Dennis (part of the ongoing service team) is AWESOME. The car had issues that were sudden and urgent, and was stressed and he was so helpful he completely changed a bad start to a great day. Dennis you are amazing - thank you!!

Bought new 2018 Land Rover Range Rover Evoque SE, having lots of problem with it, yesterday engine service light came on, called the dealer no one picks up the phone, left a message as of yet they have not called back.

I had 12 brand new cars in last 20 years.. this is the worst dealer & service, I have ever worked with.. it took 4 days for them to finish the regular first maintenance of my 2018 discovery and then they gave it back to me with a dead-empty battery, and a squash at the driver side door, and a scratch at the rear door.. stay away..

Range rovers are getting expensive now, but they'd appreciate at a very fast rate. For used cars, they are priced reasonably. But new rovers and jaguars simply doesn't justified the MSRP price

This place service sucks. I owned a car and had an appointment at 9:30am and at 4:00pm, they can not even check my car yet and asked me to leave the car until tomorrow due to back-log from the last week. They should never book me at that time in the first place and it's totally waste my time.

Kevin made all the difference in my decision to purchase my Discovery the same day I looked at the car. I was on the fence about getting new car but his knowledge and how he didn t force the situation made it easy. I would but a car from him every five years.

Frustration was at the pick. I decided one price with one of the sales person and end up paying at least $2000 more after taking to the financial manager. He quoted that I have level II approval for my lease! Not sure what exactly is that. Did not receive my papers for 3 months. One of the wheel was flat when I received it and had to pay $50 on the second day of buying a new range rover velar. Reza was the worst financial manager I dealt with. He was not talking nicely to me and was talking to me as if he is my boss. Never heard in last 9 months from dealership.

Best service experience I've had at a dealership so far. Dennis did a great job and made it easy for me. Thanks guys!

We just made a purchase and couldn't be more grateful and satisfied with our experience. Our sales consultant was Lucas Bohnsack and he made the entire process very seamless, helpful, and positive. It wasn't your typical car sales transaction where it felt like you were getting taken advantage of. It was very obvious how attentive and accommodating Lucas was to our needs/objectives and how much he was willing to fight for us to get the best deal possible. We couldn't have asked for more in a consultant. He definitely exceeded our expectations and we couldn't recommend him and this location enough. Many thanks!!

Fifi Li did a great job selling me a new Range Rover. She is awesome. Thanks Fifi Li!

This 5 star goes to the experience we had with Fifi. She was very patient in understanding our requirements and giving suggestion on which car to chose. Also she got the best deal created for us.

My incredibly disappointing experience with Range Rover: Around a year ago my wife and I decided to purchase a 2014 Range Rover Evoque Certified from our local dealer. We went with certified because we wanted the peace of mind of owning a vehicle that s been well inspected and maintained. We have owned and still own multiple luxury brands and given the Evoque s good looks and versatility we thought it s a good choice. The problems started the day we drove it off the lot. The Eco start stop function didn t work properly and the power tail gate would get stuck and not work either. We took it back to LR San Jose which is the dealer we bought it from and they corrected the issues. This was the first red flag given I was under the impression that selling a certified vehicle requires thorough inspection which clearly wasn t the case. In October we were on a trip out of town and the check engine light came on which was concerning given we were far from home and I wasn t looking forward to getting stranded on our weekend away. We had to leave early to take into the dealer and avoid further issues. A week later we find out that the motor has to be replaced. At this point the vehicle has 30,000 miles on it and was certified by LR just two months ago. It took well over a month to get this addressed. The nightmare didn t end there unfortunately.. In February I started feeling rough shifts between gears. The shifting issues became worse to the point where it was scary to drive. The vehicle would make loud noises sometimes and not respond to acceleration properly. We had to take it in to find out the transmission has to be replaced. The vehicle at this point had 36,000 miles on it with two major failures within the first 7 months. I was incredibly disappointed and deeply regretted this purchase. During one of these dealer visits the vehicle was damaged on the lot and had to be go back for repaint and some panel replacements.

Given LRs size and heritage and what I thought is a commitment to customer satisfaction I thought reaching out to them might be a good idea. I was absolutely wrong. I complained that I had zero trust in a vehicle that I put my family in on daily basis and he said they will evaluate the case given the severity of the repairs. The response was that they reviewed it and there is nothing to be done. I had to ask multiple times to explain and investigate how a certified vehicle that has been through what I assume is a strict thorough inspection would be sold with issues right off the bat. Finally the answer was the certification paperwork looks fine. They offered a small amount of LR money as a good will gesture. Throughout my dealing with LR my grandma was critically ill and unfortunately she passed shortly after so I had to do some traveling. After some time passed I figured this is better than nothing and given the track record of this vehicle the money will come in handy. Well I was right about one of these things. I emailed him back and asked for the card. He said the case has been closed and there is nothing to be done. LR basically puts a time limit on their customer s satisfaction even if they were dealing with a dying family member.

Most recently the vehicle has been back for a differential leak and now we started hearing a loud clunk from the rear right side of the vehicle when we apply the brakes. Since the vehicle has dropped off the factory warranty and is now under the certification warranty LR requires a fee for inspecting the vehicle and if the repairs are covered the fee will be waived. Something that wasn t well explained when we purchased it. Given the dealers history of mishandling inspections and repairs I have no faith in them finding out the source of this issue on the first try and I am afraid I will be paying a fee for them to keep the vehicle at the shop for extended periods of time given they seem to be always behind. Also I will be risking further damage to the car.

I was just driving my car when I was nearly ran into by a salesman on the road rite after he had gassed up a new car for a customer. He was driving the new car a customer had purchased like it was his own rental car. I believe his name is Anthony, he s a salesman. Missed me by inches. Just imagine what he will do and how he will treat ur new car if u buy from this dealership. I m sure all sales people do this, once they get their money from the sake they could care less and don t get me started with how terrible the service dept is. It s a nightmare.

I wasn't surprised to read all the bad reviews about this dealership. My bad experience started way before I even bought the car. First, we agreed on a sale price through text after we drove the car and went home. We offered a price and the sales guy Stewart agreed. We went to purchase the car and he denied that he approved the price and asked for $2k extra, when I showed him the text, he tried to get out of it by telling me that the price he agreed upon was for a different car, when I showed him the text, he still denied. A day later, I called him and told him that what he had done is unprofessional and unethical, then he admitted that he did agree to the price because they had to meet quota and that he can't honor the price because they already met the quota. I left 2 messages to Gabe, the sales manager, and one message to another sales manager, Cyrus is his name I believe, Gabe finally called me back and told me he'll talk to Stewart and get back to me, it's been 4 days and he never called me back. Cyrus didn't even bother to call me back altogether. Customers and their word doesn't mean anything at this dealership. Avoid it and go elsewhere.

I met up with Mark and Jay to look into the possibility of making a purchase of a 2016 Range Rover LWB V8 Supercharger. I had a "wish list" of color, body style, equipment, etc. and they worked with me over a two day time period. They had nothing on their lot that matched my desires, so they both started computer searching other dealerships that might have one that they could get for me on a trade. They were able to fine one that matched my "wish list" 99%. Apparently, the long wheel base vehicles are few and far between and most dealerships do not like to trade them off their lot. They were able to get the trade worked out and bring it to San Jose. I received a more than reasonable trade on my 2012 GMC Acadia Denali and the price was right on the new Range Rover. This was the best sales experience I have ever had in purchasing a new vehicle. I love my new Range Rover! I would highly recommend Land Rover of San Jose to anyone interested in purchasing a new Range River.

This is the 3rd time we've given this dealership. Today, we finally were able to test drive a Sport Supercharged. We liked the vehicle but we hated the whole experience! First, we almost had to beg to test drive a vehicle, then while test driving, Jerome was not forth giving with any information on the model at all. It was like pulling teeth. The experience was uncomfortable. He prejudged us probably not being able to afford it so he was not trying tell sell it. Then we wanted to drive another vehicle but he said that he couldn't because he had another appointment to attend to. So now, we are on our way to the Dealership in Redwood City! Hopefully, we will be treated with a little bit respect there.

I was looking to buy a car and was pretty sure I was going to buy one. I filled out an application online and was immediately responded by a representative. I am extremely impressed on how quick Brandon was answering all of my questions via text (I didn t want to go in until the final process due to the pandemic). I told him what my budget is and what I was looking for and he quickly responded with the cars that they have available. He even took the time to send me a video tour of the car. After having a long discussion with my husband we decided it is not the best time for me to buy one . I 100% recommend buying a car from this location. When I am ready to by a Range Rover I will Definitely be purchasing it here.

I wish I could give negative stars to them. Horrible experience at their service center. Not once but multiple times. It's nearly impossible to get a loner car appointment from them. The people have unnecessary attitude and absolutely no intention of repairing the car. Ever since we bought the car the Bluetooth does not connect to any Android phone! How is that even acceptable? It's a known issue with them and they have not been able to resolve it in 2 years. It's mandatory for all cars to have Bluetooth so I just don't understand how they can sell such cars. Pretty bad experience overall !!!

My experience today was exactly what I was looking for when I started looking at the RRS over a year ago. Unfortunately, my purchase was less than a 1 star rating from management and sales.

Manning Reyes the Service Manager took care of my initial issue that happened a day after I purchased my RRS, and it has been over a month. If all it took was talking with the Service Manager that day, I could have saved a whole lot of personal time and frustration.

Long story short, I bought my vehicle and discovered a bird dropping that had ruined the paint on the passenger door. After returning to the dealership for the 3rd time, they attempted to buff it out, but was not successful. At that time not once did anyone step and offer to take care of this! After spending 90K, you would think that they would love to do the right thing. Well, I contacted Land Rover North America, and they were less than happy and said, you paid a lot for your vehicle and you should not have to deal with this. They may be independently owned but they still represent the company, and told me to take to any dealer of my choice.

Titus one of the two Sales Person I dealt with, and the GM were not about customer service. After the purchase it took an act of congress to get anyone to return calls or e-mails. The GM wanted me to drive the car down again for a 4th time so he could look at my vehicle, where was he when I drove it down? I bought my car with 21 miles and now I have 1300 miles on it and believe me it is not joy ride miles it is due to multiple trips to their dealership! After my purchase Friday night they told me they would deliver it to me in Sonoma the next day. Well, that never happen Titus called and told me that they did not have a driver! Really? They should throw in some kind of compensation for all issues I have had. I will be talking to Land Rover NA again and I will praise Manny, but the others need to be evaluated.

After paying out of pocket to correct the bird dropping the detailer noticed that there was also a crack in the back quarter panel! You have got to be kidding me? It is a black vehicle and it is hard to notice those exterior flaws if one does not take a fine comb, which at both times I purchased and bought the vehicle home at night. I guess my expectations were just too high.

My service appointment at Marin land rover was outstanding too! He ordered the quarter panel and apologized for all the trouble I have had since the purchase. I will be taking it there moving forward for any service I may need in the future.

Back to Manny Reyes, Stevens Creek Land Rover are very lucky to have you on their team. If I could go back I would pick Manning to buy the vehicle from!

Manny you are the true definition of customer service and are very knowledgeable about what you do, you need a promotion or a raise!