Jaguar Land Rover (JLR Centrum) Review

The quality of services is definitely a plus, the only minus is this parking lot ..

I leave 4.

Make an appointment, wait half a month to a month and when you arrive you will not be allowed into the parking lot because there are never any places. The price of the car could suggest that the service will be at the level of money left with them and not at the level of Mr. Czesia in the garage. The car itself is full of minor defects and faults. The annoyance of all this is so irritating that I will not buy another RR.

No parking for customers. Embarrassment. The parking lady chases off in a rude manner. In this respect trash

Non-professional service, bloated, unable to call back to the customer without feedback about the car left on the site, the owners are four times the same fault so far not repaired Auto under Jaguar F warranty

It would be useful to have a better organization of the operation, or at least a large number of sellers, and match them with the availability of cars for a test drive. Nevertheless, the substantive preparation for uneasy questions and knowledge of the seller decided to buy. Auto great, turn to successor :)

I recommend the service. My field defender never failed.!

He serves the car here from the purchase. Always reviews performed quickly. I have a sense of honesty, and it happens on authorized sites. recommend

In September of that year I was interested in buying a Range Rover Evoque or Discovery vehicle, but unfortunately Mr. Karol was not interested in selling me at all. Once I received suggestions, then when I wanted to modify them, the contact stopped. In my life I have not encountered such customer disdain.

There is no parking for guests, and they should take care of them and not condemn to park at a nearby housing estate or near Biedronka.

Epic fail.!!!!!
No possibility of parking the car. !!!!!
Unpleasant service !!!!
Time to change wheels in the car 1h.i 20 minutes !!
IN NO EVENT I DO RECOMMEND !!!!!

Massacre. I arrange a test drive with the biggest Range Rover and when I come, no one knows anything and I suggest driving Evo. Mockery of the client.

RR not worth the money that I gave for him, is constantly breaking down and the website is not coping with it. 2/5 for nice service

We strive to constantly work on the quality of service for both our customers in the salon and in the service. We analyze all information received and implement corrective actions. Please send comments to the work of the British Automotive Center to the customer address@jlrcenrtum.pl. Yours faithfully, Marcin D browski President of the Management Board

I am very satisfied with the services of the parts department. I got help finding the parts I needed in Land Rover catalogs and ordered the items I needed without any problems. Special mention deserves Mr. Piotr Laczy ski, who was in constant contact with me and kept me up to date on the valuation and delivery of the order. I highly recommend the section of this website!

I used the site and unfortunately I am disgusted. I have no restrictions as to the quality of services, but the staff treated me like a petitioner in the deep PRL in a state office. The quality of service, I hope that only one of the employees differs from the prestige of the brand. For this reason, I gave up another repair on this website.

Avoid this place like fire. Total failure in the dimension of customer service.
My trade supervisor / salesperson does not refuse even to deliberately mislead me so that I will not turn away.
I could give zero stars if possible.

Overall ok but for a prestigious brand without any flair

I would recommend, bought toy car in a relaxed atmosphere.

greetings

I made an appointment for a specific time with my wife and child to see Discovery sport. You stated that there is no time because he started to serve someone else. after 45 minutes of waiting, the Lord suggested us to watch the car, but he said that we have to go to Mokotow because there is a car there :)

A man comes to pick up the car from the service and the security guard drives it out of the property, because there is nowhere to park and orders to park on the sidewalk in front of the salon, where there is also no place. Laughter in the room. The queue for the service for a month and a half

Cars were great, people were also great there. The new team came and did a little sweep. We have been fighting with the company for a year for due payment for the service provided. A bit of Miras style.

Sooo not recommended. Friendly and supportive atmosphere ends once you do the wire transfer for your new RR. Any repairs under warranty take ages. Communication with service agents is extremely difficult. It's often the case that they will hand over to you car that it's not fixed as promised and required. Not to mention lack of proper parking space (cars wait for their service on the street) nor car wash.

Salon on the level, flexible, adapting to the client. Helpful, competent service. Good leasing conditions for companies. Apart from the lack of parking, there is nothing to complain about

I am a customer of Pawe from the fleet department and I absolutely recommend this man and dealer. Professionalism, help, punctuality at the highest level. Terms of the show for the purchase of the car also a revelation.
I recommend it with a clear conscience.

In the end, the renovation is finished in the showroom, you no longer have to maneuver between the scaffolding;) Very friendly service, I'm only there on business, so I don't comment on the competence :) The downside is the microscopic parking, and no possibility of parking under the showroom at all. Recently, the security ordered me to park next to the kiosk on the pavement ... Unfortunately, such a characteristic of the place - it is not made of rubber;)

Last month, I did some research in this salon about Defender. Despite the negative opinions, I am very pleasantly surprised by the professionalism and commitment.

I DO NOT RECOMMEND! I don't know a more unreliable website. Car put into standard Jaguar F-Type R review, three faults reported, transmission, driver's door opening and coolant loss. All three confirmed by the service, unfortunately, orally. After "THREE", I repeat THREE months, when the service theoretically replaced the handle and water pump, on the way requesting the replacement of the gearbox from the guarantor, commissioning the expert to visit 3 times and finding a leak at the gearbox, Mr. Emil Polubiec said with full honesty that however, the chest is in the best shape and that jerking is the most standard symptom. It also turned out that the water pump was not replaced and they do not have this part in stock. For dessert, I got a car without a gram of fuel that fresh scratch :). With Toyota Yaris, I did not meet with such ignorance as with a car for 600 thousand zlotys. enada is probably the best word to describe service.

Failure and lack of professionalism. At the review, I asked to check the charging and battery - everything is fine - I heard, even though the on-board computer signaled something else. A month and a half after the review, I had to buy a new battery. And the non-working start-stop system was repaired, which the service also could not cope with.
What does the website charge for when it doesn't review? This is not the first time that after the inspection I get a broken car with the information that everything is fine.

Answer: then why didn't you do the battery test when I reported that the computer reported a weak battery for six months? You did nothing, you took the money for the inspection, you reported that the 6.5-year-old battery was working properly. And the start-stop system hasn't worked for over 2 years and you couldn't figure out why. How does that say about your website? I am informing you that it is enough to replace the defective battery for the system to start working. Just like replacing brake pads and discs to keep them in working order, because you can't get it either. This is an ASO?

I would recommend. Service for my evouq is like a spa after a hard working week!

Good cars, good contact with a consultant, decent service but sometimes there were two situations where the waiting time for picking up the car from the service was extended several times ... ;-)

Fast
Professional

I would recommend. Good contact with the customer and service.

Drama and grinding of teeth. Mr. representative offended that we want more luggage capacity than in Discovery directed us to the VW or Mercedes showroom giving us models about what we have to ask, he forgot to show other models in the showroom. The lamp lights up when you move from the parking lot of the living room to the estate car park, if too many cars have been bought before changing the regulations. To your representative from 25/03/2019 in a checkered suit, not everyone likes or must dress like a clown, some who can afford your cars, although players do not wear jeans and sweatshirts and buying a car is not a celebration like this because we already have more we will not visit this brand XC90 has a bigger trunk and costs the same.

enada Jaguar cars, and the service works as in reverse. This is not entirely the fault of the service, perhaps, because it takes over a month to download parts for the car where it is still under warranty. Writing to them, prompting or calling and writing emails to the exclusive Distributor does nothing, you only get the answer that they are doing everything in their power and do not feel any responsibility. Also if you want to buy a car that looks nice but most of the time will be on the site, you've come to the right place :).

Excellent service, competence, kindness, efficient service, I recommend.

I think they are only interested in money. Not very nice during conversations. After the warranty review. I went to another service there, I had full information about the condition of the vehicle and I was surprised that the caravans were not replaced and their condition was tragic. I will never service there again.

If you are going to use the website, look for independent workshops.

Undoubtedly, this is the worst service I have used. Unfortunately, for several years I have to use their services, although I do not know why, since the guarantee is a myth. Over the past few years, I have had a lot of experience. It is difficult to reach there, when the phone is redirected to the salon, we are 100% sure that the message will not be forwarded and no one will call back. The access itself is a bit difficult, but you can forget about parking. A person makes an appointment for a specific time to leave the car and pick it up after the service, but it does not matter at all, because nobody cares about the dates. Once my car spent two days in the service instead of one. And that was just a checkup. Nobody called and gave notice. For what? Service dates are even a month of waiting. When accepting the car, comments and reservations are usually given. Completely unnecessary, because we will find out anyway that this type is there or the website hears nothing, sees nothing. As I have repeatedly reported a problem with the steering wheel control, I found out that it was probably the tape's fault. The end. Not that we'll trade it for a guarantee that we'll do something, no. It's always the same - we've uploaded new software. Of course, the fault was not removed and it keeps coming back every time. It is similar with the start stop system. The website does not see the fault despite the failure messages. For the last 15 thousand. km, the system did not stop the engine even once. When the tailgate knocked, I begged me to go to the body shop and not leave them the car again for 2-3 days. Once the service forgot to clear the service message so I had another trip. What about prices and billing? Such simple consumables as discs or pads are 3 times more expensive than in other reputable services. And there are also fraudulent invoices. I found out from the invoice that 7 liters of oil was poured into my car, while the maximum amount of 5.5 liters was.
Anyone who would like to buy their dream car from the British concern should first go to the service center and see what they will be dealing with, especially since the service at the showroom on ul. Witosa (Panorama) is fantastic. And then the man goes to the service station and a bucket of cold water is poured over his head.
I forgot to add that the cars are not visible on the site. It is not possible to enter the service hall.

Edit: There was an apology from the site, a promise of improvement, but it's the same again. The employees are unfriendly, they do not know the scope of the inspection, I have not been given a copy of the order, I have been cheated again on the amount of oil, the upholstery is dirty, and the car is dirtier after washing than it arrived. The head of the website did not even react to the complaint. It was my last time at this place.

as soon as there is an alternative I will not even go past

Living room perfectly equipped, nicely furnished, spacious. The choice of cars is large, although there were not all the models that interested me. The service deserves a medal. You can see a lot of knowledge and passion for the automotive industry. The only minus is the very small parking lot.

Nie do e przegl d i serwis zaj du o d u ej ni mi obiecano...,to jeszcze nawet nie umyli mi auta cho obiecali...,t umacz c si brakiem czasu. Najciekawsze jednak jest to e za takie pieni dze jakie zap aci em...,nawet nie dolali mi p ynu do spryskiwacza.
Stanowczo odradzam tam wizyt ,

I still have to learn a lot. They are, unfortunately, a monopolist of this brand in Warsaw and as every monopoly it affects very badly and the quality of services. Me twice (for two visits) put up to the wind - the car was not ready and had to stay on the next day the day I learned arriving in the living room at 18:00. In both cases, it was supposed to be small things that were supposed to take 2-3 hours.

Massacre, it's hard for the security guard to acknowledge the receipt of the car

No response to the query. Unfortunately no contact ...

I do not advise !! The car is left to be replaced, in 5 minutes the service manager comes with the information that the car was broken. An employee entered a car by another customer after changing the brake pads (he did not know that the braking system should be pumped up before moving off). I believe that such a prestigious company is not entitled to a similar situation, especially because it is the result of an employee's rush and failure to complete the procedures.

Cool luxury cars, but a little tight in the customer parking lot, and at the reception desk you have to wait.

I have no reason to complain. People on the site very polite and ready to help, a place for waiting for repair ok, you can order a car pickup service from the company or a replacement car. I have used it several times so far and it was similar.

I had to leave the car on the site for almost 2 weeks instead of 2 days! In addition, it was not repaired and the diagnosis was incorrect.

Customer service also leaves a lot to be desired ... I do not recommend!

As for the brand standard, they lack a lot in terms of customer service.

The salon deserves 5 stars. The service has improved a lot. Staff are always helpful.

Thank you that Mr. President was kind to go on a car ride which we ordered for pickup today and for which we were driving. We had to turn back because the convenience of Mr. President is beyond the interest of the client. You can see in our salon the motto "Customer our Lord" has been changed to "President our Lord". Greetings to your team that works according to the principle "What kind of stall are you"

Everything is a plus, a good selection of cars, good prices, attractive financing. I would work a little bit on customer service, because cold coffee is not a pleasure. However, I am fully satisfied with the selected car and the services offered.

Great cars, service and professionalism at a low level, but usually fish breaks from above, so I understand the general approach. There are exceptions, Dariusz, Hubert - class!

I was very interested in Velar or Evoque, but I was not called back. A colleague bought Infiniti, because after a test drive XE it was only after 1.5 msca he was called if he was still interested, another friend bought in Karlik, because Velar ordered and pre-contracted by him ... changed the price when a few days later he came to sign the papers.

Service in the salon at a high level. Unfortunately, the site at the Polmozbytu level from a bygone era. Man-hour prices inadequate to skills and activities performed.
Unfortunately, the car itself turns out to be a mega emergency. This is my first Range but unfortunately I will be the last one.

All great the only minus for the lack of parking spaces for customers and the lack of space in the area for parking ....

Supposedly premium, and the service is very mediocre. I don't know what this pandemic is doing to people. I got the impression that the seller wants to get rid of me and one of the first things is that the car has to be waited for a long time and it is not known whether there will be a sale at all.

Very competent and friendly service! Wide availability of demonstration cars. We highly recommend

I have been servicing the car for the second and last year! this is the worst site I have ever visited.
I have an approved warranty purchased in their showroom (I DO NOT RECOMMEND ITS PURCHASING - waste of money), the warranty is not honored by them. Yesterday I left the car after 8:00 (on the street 150 meters from the showroom, because of course there are no parking spaces for customers in the service area), a visit to the service, due to a trunk lid failure, (under the apporved warranty), I received information that it would be ready to pick up around 2pm, but I will get a call earlier. There was no phone, I called myself after 3:00 p.m., the conversation was like about another car, about some element to be painted (lack of competence of a service technician), so I said that after 4:30 p.m. I wasn't surprised at all when I was told the car hadn't even been brought into service yet. Of course, nothing was done. I waited 45 minutes for the car with them !! It was returned to me in the same condition in which I left it. total waste of my precious time !!! Today I got a call from this super service that the guarantor rejected the request for repair of the fault and it is not subject to complaint. I'm not going to service my Range Rover anymore, certainly my next Range, I will buy in another more professional salon. Lack of competence and skills in customer service is demonstrated with each visit.

There are no words for telephone service. For all services they demand money for the radio code, they demand 130 PLN where another salon did it for free and still the service was much higher.