Pawe Brodzik

Review of Jaguar Land Rover (JLR Centrum...

I have been servicing the car for the second and l...

I have been servicing the car for the second and last year! this is the worst site I have ever visited.
I have an approved warranty purchased in their showroom (I DO NOT RECOMMEND ITS PURCHASING - waste of money), the warranty is not honored by them. Yesterday I left the car after 8:00 (on the street 150 meters from the showroom, because of course there are no parking spaces for customers in the service area), a visit to the service, due to a trunk lid failure, (under the apporved warranty), I received information that it would be ready to pick up around 2pm, but I will get a call earlier. There was no phone, I called myself after 3:00 p.m., the conversation was like about another car, about some element to be painted (lack of competence of a service technician), so I said that after 4:30 p.m. I wasn't surprised at all when I was told the car hadn't even been brought into service yet. Of course, nothing was done. I waited 45 minutes for the car with them !! It was returned to me in the same condition in which I left it. total waste of my precious time !!! Today I got a call from this super service that the guarantor rejected the request for repair of the fault and it is not subject to complaint. I'm not going to service my Range Rover anymore, certainly my next Range, I will buy in another more professional salon. Lack of competence and skills in customer service is demonstrated with each visit.