It's a shame that I've been waiting 7 months for an answer to go and get my passport and your only answer is in order to arrive! What a shame that for these things we lose time and money for lack of not doing any management for lack of documentation !!!!!
The worst thing I've ever been to! Zero Service !!! Appalling!
Efficient human kind. With just a few minutes they released the replacement document to leave.
I went to the consulate to renew my passport and my experience was good. You don't even try to make an appointment online. It is impossible!! I sent all the documentation by mail following the instructions on the web. After 3 months they sent me an email with a code to enter the "appointment" system for the final phase of the passport. There were appointments for that same week. Upon arrival at the consulate they checked my appointment and passport and told me to wait to be called. Within half an hour they called me, told me to sign a paper and put my fingers on a scanner. They didn't ask me for anything else. 15 minutes later I already had the new passport in hand !! Everything very correct. I guess I was lucky, I hope the same happens to everyone!
Who can give me the fax number of the consulate of Barcelona thanks
INDECENT. Passport request made on 04/07 .. After 6 months nothing yet. Impossible to make short-term appointments.
customer care number PAYMENT
Very bad attention, they are making me hate the Italians
Like so many others I would have put 0 stars or less if I could. All my experience is contained in "SO COMPETENT AND FAST THAT I SOLVED BY FLYING DIRECTLY TO ITALY" And I also follow the long line of complaints about the impossibility of entering even for a consultation because the security guard plaques you and forces you to show him your documents (what title?) in the middle of the street. Excellent performance from the Banana Republic CONGRATULATIONS
Horrible place. Organized by dogs. rude workers unable. After having dealt with it, the worst state offices in Italy have been reevaluated. A circle of hell that if you can avoid.
Bad bureaucratic management, we paid a passport that did not arrive in 2 years. Caught without being able to travel abroad.
A shame!!! something never seen in all my life. I arrive at the consulate and the caretaker tells me that I can not go in because there is no longer the counter and I was assisted by him on the street, tral 'other Spanish! I need important documents for marriage, but shame has limits? You are pitiful !!!!!
o bisongo to help or el passport expired and no I know how I can coactare with the consulate alive in cartagen a 600km someone holds a number of telephones for farm talk with dele persono (no machine) thanks espero to get answers
Lack of empathy and humanity. Very badly educated. They treat you as a number and do not solve anything. An unfortunate service. If you do not like your job, look for another
Abuse, screaming, very nervous staff and unwilling to do their job properly. A shame that they allow this treatment to the citizens who require some service from this unfortunate consulate.
Super friendly, helpful and efficient ... a great experience
I ASKED FOR MY PASSPORT IN JANUARY AND I STILL DO NOT HAVE IT !! WE ARE IN JULY.
I PAID 120
WHAT A SHAME
Impossible know the status about your documentation. Nobody knows anything! It is an useless office in Barcelona!
Unfortunately, there is no "worst rating. Book an appointment? Impossible."
It would be nice to talk to Who plans all this. I wish I could understand the mechanisms.
Two people out of two with whom I interacted rude, grumpy, listless.
Maybe they don't realize they are there to help people. A pathetic situation. On the other hand, at 2:30 pm, in the afternoon, we need an appointment for anything (to do on the site).
A delusion
It is a shame what they charge for contacting the consulate, 902 is useless, I carry behind my passport renewal since December 2014, processed at the consulate of Valencia in which nobody has informed me if I was registered or not to the AIR, which is why I have paid the corresponding fee for the procedure and send twice requested photos and papers
As an Italian I am ashamed of the inefficiency of this consulate
I sent the documentation to renew the passport with certified paper. Received from them on August 17. Zero answers. I call every 10 days at the number q of course is paid and they say they will give me news. Only yesterday I find out that by now they do not notify you by an email, but I have to make an appointment to go to Barcelona on the internet. Obviously the system has collapsed. Their justification is that they have too many members and few employees. I wonder how long it takes to renew a passport! Two days for each person ??? They should do it in 10 minutes! 10 !!!!!
Shameful. I know a kid who lives in mallorca who has been indocumentado for 9 months.
I can not travel outside of Europe now. My old passport expired in December.
It is an attack on the fundamental rights of a citizen.
I will go to Italy and I will do it again. I hope at least so I can get it soon!
Little attention to the Italian citizen !! THE SERVICE TO ASK FOR AN APPOINTMENT DOES NOT WORK, BY TELEPHONE NO OPERATORS WILL TAKE CARE OF YOU UNLESS YOU CALL A NUMBER WHERE THEY CHARGE YOU 0.90 THE MINUTE AND YOU HEAR NOTHING MORE AND NOTHING LESS THAN A BACKGROUND MUSIC
The slowest place in the world. It is a total disaster. They have lost our documents and now we have to start all over again and look for all the papers again. I would put 0 stars but I can't.
I am stepping on to all the people who have tried before and are still waiting for something or someone to move to do the documents.
You suck !!
This is an abuse of power !!!
What should a citizen do to have his passport?
Each of us has paid by bank transfer the amount you requested, that is, well 116 euro..docume doc and photos sent with certified paper and I have not even received a receipt, after 7 months.
You are thieves !!!
You are robbing a lot of people.
You deserve to be sued!
They are absolutely impossible to reach by phone. I have been waiting 3 years now for them to issue my passport after having paid for it. They are not very helpful at all. Their web site is confusing and difficult to navigate and understand.
A week ago I want to make an appointment for the identity card of my children and nothing, enter all schedules and nothing, nobody attends to you, nobody responds seems to be a joke. It is a shame the disorganization and disrespect to the citizen
I've been trying to renew my passport for 5 months and they don't manage anything for me. And to top it off, today I have been waiting for you for 30 minutes. Why do they make an appointment then?
I spent three years with an expired passport
To renew it a lot of laps ..
Something that in principle is simple like renewing a passport they complicate it excessively
Send the documentation by post and after 3 months I had my passport
That yes I was a long time trying to make an appointment and it was impossible
And to be able to register with the AIR with an expired passport, you have to make a living by contacting the City Council of your community of origin in Italy. A lot of bureaucracy
Anyway .. happy with my passport
I paid 20 of consular fees for a document that they have never been able to send me home. After 8 months I had to go back to Italy to renew my identity card.
As if that weren't enough, I also lost 10 minutes of my time asking for information and the only thing I was able to say was to check the e-mail spam box and call them back in 3 days. This ingenious suggestion cost me almost another 20 of international call.
Only the ballot arrives on time because with the low participation in the ballot box my cat would vote too. No comments, unfortunately the "0 stars" option is missing. I see with pleasure that we continue to export the inefficiency and disorganization of Italy.
Disastrous. Making an appointment is impossible. Poor treatment of people is intolerable.
I thought I would stay there for hours and it was super fast and the person who treated me was super attentive.
I am not saying anything new if I write that after countless attempts to make an appointment to make an appointment because it is impossible from the site, I have not had a minimum response .. bad service ..
If you do not live in Barcelona you cannot renew your passport unless you are registered with AIRE! There goes be ... anyway rude!
I sent all the complete information 6 months ago by certified mail when I did not receive any response, I sent them an email asking about my passport, they answered me after 7 days, telling me that I was ready and that I would have to make an appointment, at night between website and nothing was available and the next day at 9 in the morning I tried again and if they had an appointment so I waited 2 weeks and today I went and the person who attended me was very kind Mrs. Alba, and I already have my passport , I recommend to follow all the instructions and have all the papers up to date.
The service is embarrassing! Citizen care does not exist. If you want to do any type of procedure, they have a waiting list of years. If you stand there, they don't treat you for not having an appointment, and if I have an urge to have a role? Really, a shame.
Also if you want to talk to a person on the phone, it is a paid service and the wait is hours!
A single star because I can not put 0 star.
A p ... disaster.
I sent all the documentation for a duplicate of lost / stolen passport in September 2018 with a note of urgency and a photocopy of air tickets for November 2018.
Total silence until they tell me in March 2019 that I can go and look for him ...
Speechless
Impresentable
Impossible to take a turn on the web. It feels like they are blocking it on purpose so they don't work. Then you go to the consulate and it's almost empty
are an ascooooo malisima attention, appointment prior jejejeje ,, I walk faster walking to the commune from Barcelona
Very bad experience my daughter has to do the selectivity and with the impossible expired passport and the second high school trip that is paid and I can not get an appointment, my question is, is it legal? That t leave in this situation without power do procedures and without being able to travel. Can you report?
It is a year that I have sent the documentation for the change of residence to AIRE and the documentation to request an identity card but no answer is SHAME !!!!
In addition, the web page is inefficient and when you go there in person they treat you very badly saying that without an appointment they cannot do anything
Appalling. They do not answer emails or telephone. In 8 days my passport expires, I requested an appointment 6 months ago and I have no answer. A shame.
They treat very badly the people who make an impressive effort to perform any management.
Very good attention. A tip for those who have to carry out procedures, send the documentation by mail, you will save time and if they have any doubts, call the payment tel, they will inform you of everything, although you will spend 2 or 3 euros. I always do it that way and I have no problem.
sorry service. unpresentable, incompetent and very very rude. It is a shame. They give wrong information by phone and then over at the window they treat you fatal
Yesterday (4 September) I received an answer to an email sent on May 30th, where I was asking for help, urgently having to register with the AIRE before the end of June. I had already written at the beginning of April another 4 emails already having the documents for registration but having doubts on how to act. No one answered. I managed to talk on the phone to know the status of my practice and they told me they could not tell me anything. Making an appointment online is almost impossible. As a result next year I will have to pay almost 1000 between taxes and accountants when they could have solved the problem with just one email. I understand that they have few resources and probably a lot to do. I remain, however, of the idea that all this is a shame.
I will tell what I did to get the passport, first download forms on the embassy website (EYE THERE ARE 2 Barcelona and Madrid) fill out form, and in an envelope put it together with 4 photos (EYE THE PHOTOS HAVE A SPECIFIC SIZE , OTHERS DO NOT VALUE) put original receipt of payment in the bank send to consulate, in my case send it from the consulate of Valencia, from there wait for more than 2 months which is the minimum time they need to give you time, After 2 months, go to the web (pre-order online) but first look on the YouTube tutorial to request an appointment at the Consulate General of Italy in Barcelona. With luck and following the steps of the tutorial at some point you will get the time, I did it on a Sunday night (early morning Monday), have the printer ready after getting the time when you are between 10 and 3 days ago in prenota on line and confirm the date (you can enter at any time is not necessary to 12 th) if you do not confirm you lose it, and I think it is already a lie that all this is for a passport, luck.
The web service is very bad, it is impossible to make an appointment and little information on the steps to follow, among other things very slow in all respects.
ABSURD!!! A REAL SHAME.
Not only rispondete..ma that even you do pay! Thirty minutti waiting and nothing! Shame! Three years for a passport valid for a minor, it is my daughter almost two now! It is well volette the stars !!
I do not put less stars because I can not, incredible a call of payment of almost 15min to be told that I must communicate with my commune in Italy. I do not understand the function of this consulate.
Taking time is almost impossible, you only get connected to the web a few minutes before 24:00 to be among the first to book the next available date (this if the system is not hung).
once in the office:
- personal: it depends on who touches you, I was once touched by a very nice young guy who has helped me a lot, while in other situations other not so nice people.
- The bureaucracy is terrible, just like in Italy. In addition to the very obsolete system and all manual, to draw a document they write it by hand in templates Word and things like that, something that in 2019 should be more automated.
we must break a spear in favor of the workers, because although the attitude of some is improvable, the prehistoric systems and the lack of personnel due to the volume of residents is not their fault.
Completely absent in any problem you need .. A disappointment and a sense of powerlessness whenever I try to get in touch.
Please, more than 7 months ago I handed in my documents for my passport and 160, I can't get anyone to attend to me. I do not know what else to do. At least return my money please.
I hope things will change because this consulate is handled horrible ... we all suffer.
VERY BAD ATTENTION TO THE CITIZEN. It is not possible that the web is so precarious and works so badly, it is a shame. It is IMPOSSIBLE to get a previous appointment, the web collapses.
I really hope that they solve these problems, because it is a shame that such an important consulate with so many citizens in Spain is so useless.
Something as simple as renewing a passport makes it an odyssey. Third worldism in its pure state. A reflection of how Italy is doing ... mannaggia misery!
AWFUL !!!! Unable to book appointment. Apparently you have to wait for midnight to book because they only provide thirty numbers. But even doing this you can't make an appointment.
I never manage to find the appointment, when I did, they asked me for some documents that were not specified in the page and I had to miss the appointment. Now I'm still trying!
A pleasant staff can even tell you the procedures to follow
The website is full of bugs. They do not respond to emails. Without an appointment you do not enter the consulate and from the site it is impossible to get an appointment. Complaints behavior. It makes you feel ashamed to be Italian.
Perhaps I am sorry to disagree with the previous comments, I respect all the experiences that have been previously discussed. I had an emergency my passport and they helped me right away they were very kind. It is beautiful to have good professionals in the consulate of your country.
I turned to them after the theft of documents to have the emergency document, situation resolved brilliantly, very kind staff.
As always, the staff are very rude and passive. You can see the attitude of officials deprived of illusions. Making passports or snacks would be the same. Fatal
I have been waiting for the renewal of my passport for months and months and I do not know anything. They do not answer e-mail or phone calls. Does anyone know how I can claim my passport?
They are useless. Call by phone (which by the way, payment number!) And do not know how to give any solution, fatal treatment and do not feel like it. With all the people who are unemployed it is very strong that there are people like that working. Are you Italian, do you reside abroad and do you need any information? Search Google, go to the consulate or call is a waste of time.
Very bad advice and deal. It is incredible that they treat people in this way. Shame
If you could give 0 stars I would give them. I have already had very bad experience in the past but today's experience surpasses them all. First of all it took 3 months of attempts to be able to book an appointment. I contacted the consulate by phone to inquire about the documentation needed to register my newly born son. I was told that the translation of the birth certificate was needed, and they gave me an email contact to request the translation. Having been provided directly by the consulate, I assumed that the translation was official and valid, and asked for the translation, paying 35 euros. So imagine my amazement when this morning, at the counter, the clerk (obviously with an arrogant tone and without apologizing) told me that the translation was not valid and could not proceed with the registration. When I pointed out that I had the contact for the translation from the Consulate by calling the number on the site, she told me that I should not call that number (???) and that in the past they have already informed those who answer the phone not to provide plus that email address for translations. Although she admitted that the mistake was made by those who gave me this information, not only did she not apologize, but she continued to address me as if I had made a mistake. When I pointed out that I had lost 35 euros and a morning to reach the consulate, I heard myself say phrases like: "still with these 35 euros, if you want I'll give them to you" or "you are making me lose time. ". I was truly thrilled. Truly PENOUS and SHAMEFUL service.
There can be no worse consulate.
If you go, you see with the idea that you are going to lose all morning, you look relaxed and patient
Today, 01/12/2018 there was only one woman out of the 6 windows there, and rude
MUST IMPROVE VERY MUCH
Hello everyone, except the bums of the consulate! :-)
At the end of May I lost my passport, at the beginning of June I went to the consulate to inform me about what I had to do to renew, the security officer at the door told me, that it was very easy for me to download the modulistica from the web, fill it out, I added photos and papers that they requested and that I sent it by mail and that at least 1 month, maximum 3 months they would contact me by email to make an appointment to leave my prints and 4 days later they would give me my new passport.
On June 9, mail the envelope with the documentation from the post office closest to the consulate, and wait ...
Today, September 7, I went to the consulate to ask how my thing was going and the same 3-month-old insurance company told me ... let's see ... I probably told you at least 1 month maximum 3 months but you are counting August and August does not count for the holidays !!! Excuse me? :OR
To freak out, I asked him if he could please let me go up so that some official would assist me to try to find out something and he told me that he could not go up, and that if he wanted, he could try to send an email ... I asked him if he could please tell me which was the consulate email and answered me ... look it up on the web!
Well, nothing, after reading your reviews I no longer feel so "fucking" or so unfortunate!
Let's see how many more months I will have to wait!
ciao
Luca
Horrible custom assistance. They don't answer your calls and they answer your emails several months later.
They don't answer the phone.
The phone that there is is paid, an 807 !!!
They take a long time to answer the email, if they do.
They take a long time to complete all the procedures.
The service of this consulate is brutally pathetic. Painful and disastrous. If you need something from them you can already pray because the one that awaits you is good.
Very efficient and very friendly. I have made several efforts and the truth is that they have always been kind to me and I have solved everything in quick times. And that I have gone about 4 times for several different things. In the final phase of the passport they handed it to me right away.
someone to help me get the appointment I try at 0.00 and mission impossible gives me the option and then I reject it
Here it seems to be back in the last century and I do not think it's just a problem of funds but above all of organization.
The telephone contact is very expensive and above all managed by an information exchange that does not help to solve real problems.
No one answers the email.
Making an appointment is a business for a few.
The website is the same since the Internet was invented.
An elderly person with hearing problems would never be able to hear when his name would be called from the counter (and anyway an elder would never be able to make an appointment on the Consulate web).
When my daughter was born to have an identity card it took 4 months and we almost can not go back to Italy for Christmas.
For the renewal of the passport I sent everything by mail and after 3 months I had to present with an appointment to get the practice out of the drawer .. otherwise who knows when I could have done my next trip abroad!
A comic: service that to define poor is a compliment.
I have been in a pending case for more than 8 months. If you call the Phone number there is a record that invites you to call another number for operator assistance. Calling this 2 number there is another recording that tells you to call a third number (NO, this is not a joke), and after all this you stay on the line for 30/40 min without anyone answering and then just throw down the phone. Indecent
Sorry ... you call and no one ever answers, you send an email and they don't answer ... consulate shame we have Italians in barcelona .. I don't know what else I can do to renew the identity card .. I hope the competent administration takes note of those who have here "working". Painful is little
0 !!! is that I have no words to catalog the nothing, the total lack of attention, I no longer know what to do to request my documentation, I have already lived 3.5 here and I do not even know if they took me or not the registration in AIR, they do not answer me Yes or no!! I can not ask for the identity card or the single certificate to get married, WUUAWWW IS THAT I DON'T KNOW ... DO YOU KNOW OF ANY ATTORNEY PLEASE ?? THE WEBSITE DOES NOT WORK, I CANNOT ASK FOR AN APPOINTMENT !!!
It is horrible that we have to wait at 12 at night to be able to have an appointment and at that time the page hangs is a shame ...... I have wanted an appointment for days
Every time I need to do any paperwork at this consulate, I suffer! The web of previous appointments never works correctly, and when it does, you have to wait months to find dates. Passport renewals take a long time and you always have to wait, even by appointment.
They do not understand that we are full citizens, wherever we are. Shame!
two months trying to get the appointment to renew the passport and it is IMPOSIBLE !!! They have now removed the Passport section of the booking of appointments !!! HOW DO YOU DO THEN ??? Nefasta the organization and the service.
