IT Worx Review

Made an appointment for an iPhone a week in advance for this exact store. We drove over 30min to make our appointment time and no one is in the store. The store is open but no one is inside and they had over three customers waiting outside for their appointment. We waited in the cold for over 30min and no one answers the phone either. This is the worst service and if you need your iphone fixed just make an appointment at the Apple store around the street!

This was by far the best technology service and assistance I have ever had, and I have had a lot of problems over the years! Their priority was to help me, not just charge me money or get me to buy some of their products! The service guy was so helpful and we troubleshooted for a while, and he never complained or tried to kick me out. I recommend them so much more than any other apple care place I have been to.

Brought my laptop there to for a diagnosis because it would not start and the Apple store recommended them on their website since at the Apple stores were closed at the time.

Drove 3 hours for an appointment time to get get it diagnosed and was then told it would be 7 days for a diagnostic to be run. Okay, I get it, left it there with my laptop charger (since it was a power issue). Paid $55 for a diagnostic.

Finally got a call back and was told there was and indicator of water damage . Which blew my mind since this is my work laptop and never has it left my office or been spilt on. Instead of a proper diagnosis, like what exactly was damaged by water, they just told me they could send it to Apple for $500. I declined and was told I could come that Saturday to pick it up. At the time it was around New Years so I asked again on the phone if they would be open Saturday before I drive 3 hours to them, and was assured they would be open. Well I drove 3 hours and they weren t open - nothing on their website or voicemail indicating they would be closed either.

I was able to get my laptop eventually and didn t realize that they didn t give me the charger until I got home - which is my fault, but also weird that they didn t have them bagged together. So I called to see how I can pay to get it shipped and my calls were never returned.

At this point i was able to get an appointment with Apple. They apologized for the service and offered a free charger. Turns out there was absolutely no water damage and was a $80 fix including labor costs. I would give IT worx 0 stars if I could.

Awesomeness! Referred via Apple Support and felt a lil disappointed upon arrival BUT was quickly soothed and assisted by Kegan. Let me just say that I will be using their services for my personal I T problems should they arise! Very friendly atmosphere even during these current conditions.

I.T. Worx does excellent work. I own Triad PC Repair of Lexington and when we run across a problem with an apple product that we cannot service this is the place we refer people to. As a repair shop we take our referrals VERY seriously. Its hard to find honest competent help that will not take advantage of our customers. I.T. Worx is professional and very capable while being honest and fair. I would not and do not hesitate to recommend their services.

Very knowledgeable, very patient for some one who don't know computers

Quick, good, exact. This place was great. So much better than dealing with the Mac store, and even for warranty work.

I dropped off my laptop for a diagnostic for accidental liquid damage. During the consult, the staff didn't really do a great job of answering my questions and it quite frankly felt like they didn't care. They sent me a quote for the repair and I asked if a technician could walk me through what exact damage was found during the diagnostic. They never called me back and when I reached out, I got a mediocre response. I still do not know exactly what they found during the diagnostic. When I declined the repair and asked them to put my computer back together they said they would call me when it was ready for pickup. They never called back, and I had to reach out to find out the status of my computer. As they charge a non-refundable $50 + tax diagnostic fee, you would think you'd get responsive, professional, and quality service. This is the first time I've gone 3rd party for my Macbook Pro and will probably be the last. Don't waste your time and just go to the Apple Store for full service.

When I spoke with the director about this, he was very receptive to the feedback. However, be aware that this business is not firing on full cylinders as of now.

Excellent service, they go the extra mile to help even when Apple should be doing it. My I mac didn t work and Apple stores are closed. I spent 2 months trying to get some help from Apple and at the end it was the OT worxs team who helped me!
Finally I have my Imac back!