Brought my laptop there to for a diagnosis because...

Brought my laptop there to for a diagnosis because it would not start and the Apple store recommended them on their website since at the Apple stores were closed at the time.

Drove 3 hours for an appointment time to get get it diagnosed and was then told it would be 7 days for a diagnostic to be run. Okay, I get it, left it there with my laptop charger (since it was a power issue). Paid $55 for a diagnostic.

Finally got a call back and was told there was and indicator of water damage . Which blew my mind since this is my work laptop and never has it left my office or been spilt on. Instead of a proper diagnosis, like what exactly was damaged by water, they just told me they could send it to Apple for $500. I declined and was told I could come that Saturday to pick it up. At the time it was around New Years so I asked again on the phone if they would be open Saturday before I drive 3 hours to them, and was assured they would be open. Well I drove 3 hours and they weren t open - nothing on their website or voicemail indicating they would be closed either.

I was able to get my laptop eventually and didn t realize that they didn t give me the charger until I got home - which is my fault, but also weird that they didn t have them bagged together. So I called to see how I can pay to get it shipped and my calls were never returned.

At this point i was able to get an appointment with Apple. They apologized for the service and offered a free charger. Turns out there was absolutely no water damage and was a $80 fix including labor costs. I would give IT worx 0 stars if I could.