Jason was so friendly and fixed my issue within 10 minutes of walking through my door. The moment I placed a service ticket, Jason came out. No hesitations, no questions. Ipfone is great. Not only when it came to this experience but also on a day to day, if I have any issues, they are quick to answer my emails/calls and resolved my issues.
We need more companies like this one.
Thank you!
I had very services with Ipfone, they are super stable and had an amazing customer care
Always helpful and great service! Highly recommended!
Fantastic service, support and account commitment. Highly recommend to any and all parties in need of a telephony solution.
Very reliable and affordable. Mariano is the best representative!
We have been using Ipfone for our business for the last 5 years. There service has been great! Whenever we needed programming help of extensions or call forwarding, etc we were never told to read the manual but rather there support team gladly did the request for us. I have recommended Ipfone to all my business friends, and my salesrep Mariano has always gone over and beyond in taking care of these referals I send them.
wonderful service, staff are very easy to work with the staff, very fast response, our company highly recommend IPFONE FOR YOUR PHONE SERVICES.
We have been working with IPFone for several years and every representative I have worked with has been very professional and helpful. I recently worked with Tony Shark, Eduardo, Peraza and Mariano Bermudez and if ever there was a team, they were it. If I owned my own company I would not hesitate to hire them.
Awesome service and very easy to work with this company
Our phone carrier had abandoned our services and went missing in action. We had NO phones and we are a business. IPFone jumped right in and set us up with a temporary solution so we could make and receive calls until they could port our phone numbers. Since the first day we started services with them, they have been super supportive and have given us amazing customer service. We cannot thank them enough for saving the day!
As a customer for more than 8 years I can recommend this company to everybody. I always dealt with Mariano Bermudez, an honest and knowledgeable person. The telephone service is awesome as well.
I have tried calling on a Sunday for an emergency and someone would pick up the phone and then hang up, this happened multiple times . CUSTOMERS SERVICE IS THE WORSE!! They claim to be #1 but there not . I wish I can give them less then 1 star. My customer always has a hard time hearing me when using this service.
I have been working with IPFone for many years... they give a white glove install, excellent project managers and their customer service is excellent! I highly recommend their services.
I've been a telecom broker for over 7 years now, and I have access to over 30 different well-known Hosted VoIP/UCaaS carriers throughout the country (there are over 600 of them just in the United States alone!). Having worked with dozens of them, I can honestly say that IP Fone has been stellar when it comes to quality of service, customer and technical support. Mind you, I'm well aware that all of these companies have their issues to contend with, whether it be billing, technical glitches, etc. but the difference between a mediocre carrier and a really good one is how they respond to those issues. I entrust a handful of my clients with IP Fone because they offer a gamut of services (e.g. fiber, VoIP, analog lines, etc.), which makes it easier for billing purposes and avoids the inevitable finger-pointing when you have one carrier for phones and another for internet. Also, besides the fact that they're very competitively priced, they're one of the few carriers that provide on-site installation and support for their Hosted VoIP/UCaaS service. And perhaps even more importantly, they're also the only carrier I know of that offers a 6-month satisfaction guarantee wherein if you're unhappy with the service, and they can't make good on their satisfaction guarantee, they let you out of the contract! Compare that to pretty much every other carrier out there that offers only a 30-day guarantee before they lock you in, and once you're past that and you decide to leave, good luck getting those ETFs (Early Termination Fees) waived! IP Fone is not a huge telecom conglomerate like say a Comcast or an AT&T but that's a good thing because that just means they're more nimble and can make things happen a lot quicker since they're structured in a more decentralized manner. They make it very easy to escalate problems, and I've personally been able to speak with the CEO to get matters resolved...how many companies offer that type of 'open-door communication policy'? All these telecom companies tend to over-promise and under-deliver but I can honestly say that, from my experience and comparatively speaking, IP Fone has ultimately always come through on their promise and end up delivering a satisfactory experience. That's why, to this day, I consider IP Fone one of my 'go-to' providers for pretty much every opportunity I come across, and every single one of my clients that signed up with them have had nothing but good things to say about them. In an industry that's summed up by the phrase, "It's who sucks less", I can confidently say that IP Fone doesn't suck at all!!
IPFone has been exceptional in helping with our business needs. We run a local Florida location and a second location and they have seamlessly bridged our phone system like it was all in 1 location. They are responsive to our requests and needs!
I have been an IPFone customer for more than 10 years and I have only had nothing but satisfactions. Not only with the service but also with the customer service !!!! 10 POINTS!
I recently worked with the IPFone Team to perform an install for one of my clients. Tony was great and accessible with the information that I needed to communicate to my client and made the process of configuring their phone system super easy. On the day of activation, Steve was there early and was phenomenal at walking our clients through configuration, training, best practices, and testing to ensure every feature worked the way it is supposed to. I wish I could give them 10 stars, because IPFone is that easy to work with! I will gladly do it again!
Mariano went above and beyond to help our business! IPFone Rocks!
Streamline Voice & Data not only uses IPFone service but we have been resellers for 14 years. We highly recommend IPFone for both hosted IP phone service and for bandwidth installations at your office. IPFone is responsive and will strive to make your phone system an effective communication platform.
I had been very happy with ipfone when we converting to them. I recently tried to have another number ported. They were in the process of updating their computer system. After speaking with them about a small problem, they were very responsive and immediately dealt with the issue and quickly resolved it. Great response time, customer service, and desire to respond quickly and efficiently.
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