IPFone Review

Great Company, always willing to help the customers, what I love about IPfone is that they provide top of the line services also they are very hands on with the clients. IPfone keep up the great work!

Tony and his team at Ipfone were great. Prepared our phone system quickly and smoothly. Great Service. Love our phones. Would Highly recommend.

VERY GOOD SERVICE, THE SOLUTION TO COMMUNICATE AS IF YOU ARE IN THE USA, SAME BEING FROM ANOTHER COUNTRY ... MARIANO BERMUDEZ VERY EFFICIENT ...

Our company has been using ipFone for over 5 years now. The service is reliable and clear. And when we have a need or question the technical support is excellent. Would highly recommend.

After looking at all the major companies offering a hosted PBX, ipfone was the clear choice. These reviews here do not lie. The entire process from the contract, implementation, training, and support has been outstanding. We had over 120 phones to migrate but the plan was to well defined that we did not skip a beat. It's always a good thing when a local company can offer such great services at a reasonable price. Highly recommended.

I am really very happy to have chosen IPFone.
The variety of its products allowed me to easily find which one suited our needs.
Economically, the price-performance ratio is excellent.
The quality of attention and the unbeatable response time.

On behalf of myself and The Peebles Corporation, I've thoroughly enjoyed my experienced with IPFone. Both Tony and Jodi assisted in a quick and flawless turnaround on last minute service order for our new office space. Always available to answer any questions or concerns i may have. I've experienced great service with IPFone for the past five (5) years and counting.

I am Walid that my agent, the senior marine, my attentive and intelligent and helpful and good person in my 20 years of telemarketing is the best he leaves with his charisma that he leaves to do business

Excellent service. An efficient service. Excelent company.

Excellent alternative to end telephone and Internet problems.

IPFone is an amazing service. Heather Dawla and Javier Dominguez are very knowledgeable reps and I would recommend this service to everyone!

I was initially not happy with the service after I signed up. However, after some time, they made it right. I have been a customer for over 5 years now, and I am very happy with the service. I would recommend them for sure!

IP Fones worked diligently to meet our timeline. They delivered on their promises and exceeded expectations. Great company and products. We would recommend them to our friends and colleagues.

IPFone has been very helpful and easy to work with during the migration and management of our phone system. We are very happy to have found a partner that is willing to provide the time and effort needed specially since VOIP phones are filled with new features that require a bit of time to understand.

The features provided through their phone system are great. Very useful to track and record conversations for training and customer service improvements.
They are very helpful to service requests from clients and can respond fast to those needs.

I found IPFONE on google, excellent customer service since the first contact with the seller, then with the technicians, engineers, installers, they are professionals and we recommend them

Great customer service, unmatched technical support. Great people

I have been using IPFone services for over 2 years now and I ve always been very happy with them. They are always there when I need them, whenever we had issue at the office they would send someone super fast! I recommend this business.

Fantastic experience from sales cycle to installation to support including custom configuration for our needs. Great company!

It was a smooth setup and transition process for us. The service was spectacular.

Could not find any better from any other phone company. The staff has been absolutely excellent. Very friendly and persistent in solving all of our issues. Their support staff was determined to make sure our company was up and running exactly the way we wanted it and worked hard to make it happen in a timely manner. I would highly recommend their services to other fellow contractors. Installation and set up was a smooth process was very impressed!

I have used the services of IPhone for over 5 years. We upgraded our phone system in 2013 from Digital to Voice Over IP and IPhone was able to save us over $600 monthly. They are very professional, reliable and provide excellent service and I would strongly recommend IPhone.
Arturo L. Fernandez, RPA
Sr.Property Manager
Lincoln Property Company

We have been working for a few years with them happily. They are always helpful and fast

Support helped me right away and fixed the issue on my network. Thank you!!

As a small business owner good and positive investment are GOLD and I found that with IPFone!

I was referred to IPFone by an Awesome friend. I was also fortunate enough to receive some guidance and assistance by IPFone rep Mariano Bermudez who has always gone above and beyond to assist my company with any discrepancies.

I am delighted by the patience, willingness to help and consistent follow-up by this company ensuring that I am satisfied and ready for business!

It would be selfish of me not to spread the word to the public, current and future business owners about IPFone's excellent service and professionalism!

I assure you investing in IPFone as a provider will definitely shine a light on your business!

Thank you IPFones!!!

Their support team is quite capable of handling any kind of issue and in a timely manner. I am very pleased with my interaction with each one of their team members.

We did a new cutover with IPFONE using Edgewater Router and 6 Polycom handsets today and everything is working fine. Thank you Sheldon & Tony !

The team behind IPFone has been extremely hand-on and helpful every time I need to configuration on the back end. Tony is always available to answer my questions and usually gets back to me in a very timely manner.

Been using IPFone for many years now. Solid service and support.

I will recommend IPFone. Good customer service and great service. Always there to help and answer all questions. Transition was easy and fast!! Great job! I personally worked with Mariano Bermudez and he was very professional and easy to communicate

I surely recommend others to take services from IPFone. They have latest tech and support team which i feel that makes the best experience in service delivery.

We switched over to IPFONE in January 2020 and have been very happy with the service so far. I would recommend this phone system to anyone running a business.

We recently switched our system to IPFONE, the implementation, service, cater to our needs, porting and everything went so smoothly that is is even unthinkable to have done a switch that had complexity in such a simple way. Congratulations and a special call out to Armando and his team.

We have been working with IPfone for a few years and they re customer service is what stands out most to me. I work closely with Tony, who makes himself available any day of the week to help or direct me to the right contact. Easy and friendly customer service.

We've been working with IPFone since 2009. It is the best VoIP provider we've been working for the past 9 years. IPFone has an awesome customer service, sales reps and support team. We'd like to say thank to Brian Amenzola for his outstanding support and Jorge Loureiro for his exceptional work as our sales rep. Thank you IPFone!

Very attentive and knowledgeable customer service. Any changes we require are always instantly resolved. This company is always willing to work with you to give you the best service possible. Highly recommend!

Joe Lopez has done a phenomenal job with our IP Fone deployments. He has always pulled through with getting our clients setup within our deadlines and resolving any issues that arise. Our clients are very happy as a result.

Our experience with iPhone has been great. From the start, the sales team and project management listened carefully and catered to our specific business needs and effectively transitioned from our previous provider with minimal impact on productivity. After 3 years we rarely encountered issues with our call center QOS and getting the response from technical support has always been quick, even at times when hurricanes hit Florida and we needed last minute assistance with changes to our call flow. Highly recommended!

This company has been able to manage all of our insurance needs efficiently and effectively. I could not ask for better service. They have always provided a competitive quote and great turn around times. I highly recommend.

This process was far easier than any phone install process this office has ever endured. There was a great training process and the install day was smooth. We are truly enjoying our new phones.

Working with Mariano has been a breath of fresh air compared to previous experiences with business phone systems. The company provides great service and all the features my business needs.

We've been using IPfone for a couple years now and I can say Tony Shark makes IPfone great. We haven't had any major issues with IPfone since day one, making them extremely reliable. Also, we you call for support someone answers the phone, unlike Comcast.

IPFone's sales and technical team are responsive and professional. We migrated from an Avaya PBX - quick easy install with minimal disruption. Highly recommended.

In the age of Corona-virus, we had to change the way we do business including working remotely from home. Thanks to Jorge and Jesus from IPFone they were amazing in providing a solution that allowed us to continue to operate our business remotely with a new phone system that is easy to use and very effective and affordable.

Had the system go down because of an internet issue. Their tech Heather jumped in and fixed it almost immediately. We couldn t be happier

Excellent Customer Support and Professionalism. Great product!!!!!

Field Engineer Omar G. came out to our office to drop off some phones for our new hires. We were having an issue with our fax and I asked him if he could help, without a hesitation he took a look at our fax machine and figured out the problem. We had been troubleshooting for a few days over the phone, Daniel has been great also. Omar took care of the matter within minutes without even initially coming in for this issue. Omar is very knowledgeable and has a very pleasant attitude. He deserves recognition! Keep up the good work Omar, you are an asset to your company. Thank you!

They are always quick to respond and always willing to answer phone calls and emails if a problem comes up.

Excellent Customer Service, exceeded my expectations.

Extremely satisfied with the IPFone's state-of-the art service and excellent support from Kimberly and David beyond my expectations. Highly recommend.

They must be proactive and provide customers with real solutions. Our Sales Rep, Mariano Bermudes did it great by attending to all requests we had, but the technical team needs to improve.

I have been a customer for over 10 years. In the past year they have been overcharging my mom's number in Argentina and my VOIP number that is only to receive calls from Argentina in the US. They are charging for long distance calls to Peru, Norway, Poland and the UK my mom never made. They are charging on the VOIP line international and interstate calls when the number can only receive calls to my number registered with another provider. I will change this review only if my claim is resolved and corrected in the next few weeks. I made the same complain about the overcharges on my mom's phone over a year ago; they stopped for a while and now they started again.
UPDATED REVIEW - I was promptly contacted by the company and my issue has been resolved and received credit for overcharges and discounted rates. I will continue monitoring but at least have a name to contact is this occurs again.

Tony has been most helpful and responds to all emails very promptly!

Tony Shark is an awesome tech and was able to assist with several call routes / voicemail issues in a timely manner.

Great pricing and good customer service. knowledgeable staff and support team.

We have been working with IPFone for over a year now. They make the entire process of our phone installs easy and painless. Behind the scenes, we work with Eric and Tony, who get the back-end setup for us. Then on the install day, we work with Jason, who lets us sit back and relax. Not only is the experience always pleasant, we save a ton of money on the phone bill! That s a big deal with over 30 locations. I would recommend IPFone to anyone.

Top class Mortgage and South Florida Real Estates Services,LLC are on the Top.

Completed our migration over to IPFone today - totally pain free, from start to finish! The sales rep, project manager, technician and trainer were all extremely knowledgeable and the customer service was A+. After many bad experiences and years of trying to get it right, I think this time is it. Thanks guys for a job well done!

We have been using the services of IPFone for over 10 years now and we are pleased with their prompt customer service not to mention the excellent voice quality their service provides.

Great phone company with good customer service & Technical support. 99% up-time for 2017

Thankful for the service provided.Very professional !!! I recommend it 100%

IPFone has been extremely professional and attentive. Their Reps are courteous and responsive. The team I have dealt with consist of Eric,Tony, Sheldon, and Chip. Each reps has helped me through the installation process and are only a phone call away. They respond to emails in quickly and I must say it has been an absolute please working with them.

Mariano Bermudez is extremely knowledgeable in the telecom industry. He specializes in relationship building with his customers. He has helped me out many times with telecom related issues. I would recommend him and his company to anyone who is looking for a telecom professional.

alex came and install the phones to our office he give us a really good service, very profecional and exellent explaining the phone system. he deserve a raise, not alot of people give this good service any more.

thank you !

Great service, excellent customer service they fixed my issue real quick

I love Joe Lopez from IPFone. He is the best and most patient project manger I have ever worked with. He seems to always be available and ready to help with everything.

Overall, I'm quite happy with IPFone.
I had no idea what I was doing, but we were paying too much for our previous VOIP and Internet service.
Our IPFone project manager worked me through the process and made the change painless for me.

We have been an IPFone customer for about 4 years now and have had nothing but great experiences with Mariano and the rest of the IPFone family. We are also recommend IPFone to our clients and the service and delivery has been exceptional for each and every referral! Keep up the good work guys!

We recently updated our phone system though ipfone. The technician that performed the installation, Omar, was very helpful and knowledgeable. Tony, our project manager, was also very pleasant to work with. He was very patient answering all our questions throughout this process. We are happy with our new system. Great customer service. Thank you Tony!

Very professional. We had a new phone system installed and are very satisfied. Customer service is fantastic!!

Amending my review to three stars because our issue was ultimately resolved.

However, we were treated extremely poor by our account Manager Jorge.

I really can not imagine being a client of another company, the seriousness, charisma and attention, are some of the adjectives that distinguish them, I recommend this site a lot, thanks guy for the spectacular service

Great technology and amazing service. % recommended.

IP Fone is exceptional company with great customer service. I highly recommend IP Fone for any business looking to find the right telephony solution.

The customer service is outstanding. I have been using IPfone since 2010 in 2 separate companies. Quick response - easy solutions.

This telecom company is pretty much in-line with the service level of its competitors such as AT&T, Comcast, etc. I was really hoping that they would be able to break the mould of being awful at customer service, but they failed - miserably.
From Day 1 I had a very choppy phone connection. The calls would fade in and out and when I called support they said it was our slow ATT internet speed (business). After changing to a faster service with Comcast (which by the way took 2 months and was an absolute nightmare), the phone calls actually DROPPED. I have been back and forth with the customer support and "specialists" who continue to blame either ME, the customer, or the internet provider.
When asking for them to send a support person to the office I'm told it will cost $80 per hour!
They kept asking which phones we had - well actually we purchased the phones from IPfone so they should know this. Then they had us do several IT things like checking a MAC address, etc.
Overall I have spent hours upon hours trying to get a decent phone connection.

Even though ATT and Comcast may not be the best service, don't even consider switching to this awful company.

I highly recommend their service. I ve been using IPfone for more than 5 years and the flexibility and the number of features and options you get with them compering with other phone companies is amazing. They have very knowledgeable staff, always willing to help, specially Mariano Bermudez.

Very good service, Mariano took care of me and is very professional and solves any problem very quickly,

The IPFones team has done an excellent job at meeting our needs and expectations. They have always taken care of problems in a very efficient and prompt manner. We would also like to thank Mariano for his great customer service.

IPFone was involved in setting us up with a dedicated fiber optic connection via ATT. Excellent work, well ahead of time. Communication with IPFone and Tony Shark was direct, professional and super helpful. I will see you guys around for future projects.