IOLO Reviews

Horrible company as far as trying to reach someone during or after the sale for sale related or technical support. AVOID THEM LIKE THE PLAGUE! Lesson Learned.

I have been with Iolo for several years now, and I renew with them each year. After having an issue with a program installing on my computer, customer service was able to get back to me (after another rep wasn't so helpful), and they made everything right. System mechanic will go through a clean your computer and make it faster and more efficient. System Shield is an internet security product and although I had trouble installing in on my ACER with Windows 10, maybe other folks may have some better luck.

System Mechanic Pro and Iolo Premium Services worked flawlessly for several years. However, lately some dll file was missing and Iolo Premium technicians could not repair the problem, so issue was accelerated to an advanced "department" . I waited 2 months for that "department to contact me as I was told I could not contact them. When they finally contacted me, after 10 hours, I was advised they could not correct the issue and would call back after more research. I have heard nothing more since then. I have tried to reach Iolo in Pasadena, CA several times to no avail. Expensive service that did not work!!!!

I've used System Mechanic for many years, and I loved it for much of that time. However, over the past year or two it has become a UI nightmare, and based on the app changes, I no longer recommend it, trust it, or trust the parent company.

System Mechanic free version helped me streamline my PC from a wait-all-day for applications to open, close and function to a well oiled speedy PC. However, when the free subscription ran out, I bought it for a year and have been plagued with popups from System Mechanic that try and entice me to upgrade. These popups are annoying, are on my computer a dozen times/day and I'm beginning to consider System Mechanic malware to me. In short, good software with annoying continual popups.

Fraudulent charges. The company was unable to charge my deceased mother in 2016, 2017, & 2018. Somehow they found a way to charge her in 2019 while using an incorrect address.