Investments hardware ltd Review

Everyone loves this place. Best place for tools and anything you can think of. And they repair your tools.

When I was searching the internet for a pair of STC Duncan II work boots I noticed that IHL had the boots for sale but unfortunately not in my size. I sent an email and the next day I heard back from a company representative. Nan was very professional and checked to see if the boot was available in my size. Nan was able to locate a pair of boots for me and they were shipped out and at my door within 2 days. I will not hesitate to buy items from them in the future. I would rate this company 10/10 for high quality of service.

Good place to buy materials and Purdue's. They just need to extend their work hours.

I could spend $10K here and still not have enough, I love this place.

I ordered online for delivery a week ago but still in process. No one knows where is my order and what to do. All the answers was I don t know. Just wait very unprofessional work. Do not order online for delivery. It takes forever.

I normally go into the store, but recently purchased a Bosch GLM 50C online from IHL. It arrived very quickly and was packed well, but unfortunately, it was defective from the manufacturer (some buttons didn't work). I emailed IHL and Nan got back to me very quickly with a return shipping label to send the defective unit back and told me they were out of stock so the replacement may take a week. I asked for an update a week later and Nan said they had not received the shipment from Bosch yet but he would ship as soon as he got it. The next day they received the order and shipped my meter.
So overall, not a perfect experience (due to Bosch's poor quality control), but IHL did everything possible to rectify the problem. Well done.

super place, a friend recommended this store to me .. i had a hard time finding this store .. prices are affordable, home Depot is too expensive ..

Incredibly disorganized company. Three weeks past the order date and I still have not recieved my full order. No updates in my inbox. No apologies. A partial refund made to my credit card with no explanation about the cancelled item. Business hours are too short and no one could properly help me track my order (that is, when they actually pick up the phones). Female rep couldn't form a sentence and had no access to proper information. Promised to call back but didn't. I've left voicemails the following day with no response. Its surprising that a company could have such poor customer service. Will not shop here again and advise you to shop elsewhere.

Great prices on tools and work clothes.... Much better then H Depot or M Warehouse

Good value for money and one of my favorite place to buy tools and hardware.

Competitive prices. Good products. Would have given them 5 star if their website wasn t set up by an amateur. Doesn t show all products and just a really bad layout but other than that it s a great place to get all your product at a decent price

Went to buy gift card for my son. Great price for brand name tools

A lot of top brands tools, you can find here. Sometime, tools have good deals and brand new. Not sure if you could price match but can still try. Store seem to be well organize and clean to shop. Only one IHL branch and not eazy to come down, depend on location.

Ordered some shovels from the website. And they showed up on time. Happy with the service. Will order again.

I bought tools online from IHL, it really good quality and Nan was representative and very helpful answer all questions. Hope to deal with you again............

Fast shipping at a reasonable rate. Tools were in perfect shape. I would buy from them again.

I received exceptional service. The information was very relevant. The communication was very courteous and spontaneous. It is for these reasons that I give them the 5 Stars rating. Thank you for the excellent service. Denys

Cheapest spot in the GTA for tools and building materials.

Good prices, fast shipping and quick email response.

I purchased a pair of STC Duncan construction boots that cost me over $300. I didn't mind spending the money because of the great reviews and the one year warranty provided. Unfortunately, the boots did not last me very long - only about 6 months. I brought the boots back to IHL for the warranty and they kept the boots and took 2.5 months just to let me know that they couldn't do anything for me because I "overused" the boots.

The customer service here was terrible and I will not be recommending it or returning here again. If you're planning on purchasing anything expensive because of the warranty, I would suggest shopping elsewhere.

Great place for good priced tools and work place equipment. Great customer service. Hivis wear Is also available in different colors and sizes. Work boots etc..

Thank you for all your help with this little hiccup. The Bostitch nail gun was received without the no-mar tips. Talked to Nan and he shipped it by UPS Express the next day!!! They really take care of their customer experience seriously, even just for a small part.

I want to say that this is some of the best customer service I have dealt with and obviously will keep toolioking (IHL Canada) in mind when ordering tools in the future. Have a great day.

Kind regards,

Great selection of high-quality tools and building materials...best part of all, great prices!

My favorite toy store. I shop there mostly for their inexpensive work clothes, but their name brand tool selection is second to none. Knipex, Wera, Vega all in stock and a huge variety. Also, the staff are friendly and helpful. Highly recommended!

It' s great seller, I have been bought a lot of power tools from them, very good service!

Competitive pricing, already made 2 orders with them after finding out about them in the last 2 weeks. Fast customer service response over email, definitely shopping here again!

I have ordered a couple times from the web store and the customer support from Nan has been great. I have received my shipments as promised. The prices are very competitive and the free shipping makes it a great deal and it saves me a lot of time.

Excellent prices on a wide array of products from tools down to bits. A great selection of different brands as well.

Employees here are helpful and friendly, ensuring that any questions you have are answered.

Building is large, well organized, and very clean.

Wow great pricing. Stuff selling faster than they can replace it. They're running out of inventory

I keep calling and calling, trying every extension and option but no one answers or calls back. ?

Weird.

A true successful Canadian business.
Great price great services

Prostration to the associate on IHL.
Yes pickup only and you wait more than 1 hours. then they never give original receipt the day you pickup your items. Even though you request it thru email and over the phone. Their obligation is to print a copy of original receipt. But they pass it in to the customer to print. IHL They don't print. They never give a physical receipt to the customer. But this is mandatory.

Then here's the IHL said.
OUR OBJECTIVE IS TO BE A INDUSTRY LEADER IN EVERY ASPECT OF OUR BUSINESS BY CONSISTENTLY ON OUR CUSTOMER NEEDS (quote & quote) THEN CUSTOMER SATISFACTION ( wow... wow. how can you say that. CUSTOMER NEEDS & SATISFACTION??? Did you really trained your associates in the store?? Are they really have co-ordinate each other?? That's ridiculous. As of my experience. if you really focus on your customers. Why they don't know how to give a hard copy of original receipt, if you really want your customers satisfaction. as a customer we REQUEST a physical receipt. On The day we pickup ours items. Is that hard to give physical receipt to your customer the day they release the items. It's your obligation to PRINT a physical receipt and give it to your customer. . Not us. We our a buyer not a seller. Your obligation is to give a physical receipt. It's mandatory by law.

Remember. Not all customers have own printer. Not all customers knowledgeable in the computer to print.
It's your job and obligation to print. Not a customer.

Lots of stock and options. Set up is rather inefficient when ordering online, displeased about providing drivers license for pick up record, pretty sure this is illegal. Back administrative staff could be nicer.

an indian lady at change room offers horrible customer service
It literally piss me off
Wonder if she do the same to cocasian customers as well???
However,The other lady working there was kind and helpful

Amazing prices, amazing shopping experience and amazing service after sale !! Thumbs up !!

I had a fast and friendly service, plus a first-class delivery.
I will transfer this address to all my friends.

Great products, helpful and reliable customer service!

Like the place and product they sell but curb side pick up took 50min to get way to long for contractors to wait

Well, the only day all the other stores are open, IHL is closed. I was really counting it would be open on Boxing Day. Wasn't really looking for specials. Just wanted to purchase few Bosch items that are on sale, other days im working and can't make it up there.

Boxing Day might affect these hours"

Purchased some stuff already from them and never had an issue. Wasn't thrilled about service and wasn't disappointed. Just a store with good pricing. Flyers/Specials could get updated more often.

To the guy with the broken drill complaining about IHL's warranty service. You get what you pay for. My Drill (bought from IHL) had a defect on 5th day after purchase, I registered for the extended warranty online with manufacturer, emailed them, send picures etc. Within 3 days I had a replacement sent in mail, without IHL getting involved. I suggest you read your warranty card/manual and grow up and do what's necessary.

I will update rating (IHL)over a period of time, cant give someone a 100% positive review/rating only if I shopped there once.

I had an issue with one of their DW0811LR Red laser I purchased online via amazon but IHL as the seller. I talked to support told me I can show up in store and exchange. When I arrived the staff were eager to go home and couldn t even pretend to care about the situation that THEIR product was deficient for such an expensive equipment. I was told to take my problems elsewhere so I definitely won t expect any help from these people and can t trust their products

Brilliant customer service!! They clearly demonstrated how to properly treat a customer (Lowes: you might want to pay attn!). Shipping was very fast and my goods were well packed. I'd give them 4.5 if allowed; the -0.5 is for their free-shipping zone, which is very limited.

I have never been treated so poorly by a customer service representative before. I return a product and they refused to refund the taxes.. I had to file a formal complaint with CRA. The are crocked that's for sure. Will never buy from them anymore. Not if i'm going to be swore at and treated like trash. Never again.

Disappointing!... Expensive, and no customer service.

Great in store experience. Knowledgeable Staff. Thanks for all your help with my project!

They have alot at a good price from tools to material and even boots and clothes

I've had no complaints with IHL -- but I see various posts for some who've lost receipts or tried fixing a tool and voided the warranty etc. Here's a good thing to know about in such a case:

If you have a tool that has become useless - you may be able to use it for the Dewalt trade-up program. Trade it up with $100 for a new Dewalt equivalent for many of the popular tools. At the 6275 Millcreek Drive in Mississauga Dewalt Store. The staff there are great to work with there as well.

Massive store with everything you could need for construction. Tools, materials, work clothing and great service

I was very impressed with the quality of customer service. Every inquiry was answered in an extremely timely fashion and the responses were always professional. I was worried my order wouldn't deliver on time and Nan assured me it would and made sure it did. Thank you IHL and especially Nan! I will definitely order from here again.

I was extremely pleased with the service I received on both of my recent orders. The orders were confirmed within minutes, shipped within 24 hours and received after a couple of days. I had a question and it was answered by a knowledgeable staff member. For these kinds of purchases I will always order from this store.

Great place for deals. Online prices do not reflect in store prices. Always call in

Good place. Better prices than HD! But shelves are limited

Very good purchasing experience! I had help from a member of the staff and the service was very efficient. I received the ordered item in time and the price was very interesting. Thanks.

Very good shopping experience! I had the help of a member of the team and the service offered was very efficient, I received the item ordered on time as expected and the price was very attractive. Thank you.

Wow surprisely they have a lot of industrial equipment and reasonable prices

Horrible warranty policy
never going to shop from here again

Just discovered this seller on Ebay and bought a dewalt cordless impact...Great customer service, very fast prompt shipping. Will be doing business with again. Thanks.

Great tools, well organized store, very helpful staff! Will come back for sure!!