Intelligent computing

Intelligent computing Reviews

Reviews 65
4.1
Reviews 65
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Placed a custom quote for a server. After a little...

Placed a custom quote for a server. After a little back and forth regarding specification and delivery address. The order was placed and paid. A few minutes later I got a call from the sales lady about my order. The hard drives were unavailable in the quantity ordered. Her technical team had organized a different configuration but provided more space and more stability. Will update once the server arrives :D

Incredibly disappointed with how horrendous the af...

Incredibly disappointed with how horrendous the after sales service is. Good and well when chasing the sale but not after the fact. Bought the HP Probook which, everything was cool until I realised a few days later that a corner side of the hardware could not close tight causing the keypad and back to be quite loose when opened. I alerted them of this and the machine was collected for repairs. It then came back without the charger. Alerted them of this and they sent me a generic non HP charger that did not come with the machine. I reported this and was promised the original charger. 2 weeks later, absolute silence, still stuck with a charger that is half the length and causes the screen to glitch upon insertion. As a business you've got to be able to manage expectations and do damage control. Definitely never recommending the store nor making another purchase; which is unfortunate because as I mentioned, the pre-sales service was great.

Good day Andile

Good day Andile
Thank you for your response on my review, but it does not change the situation for me.
Allow me elaborate; one of my business laptops was dropped off for repairs at your premises (which have changed location from literally one side of Pretoria to the other) while this whole delay was happening. Had I been notified that you have changed location I wouldn't have had you carry out the repair but would have rather had a closer supplier look at it. I was called with a quote only two weeks later to which I approved the repair immediately not to delay the process. I was told the laptop will be ready in a couple of days. After I had to follow up another week later I was told the laptop is ready for collection. I send my driver the same day to the other side of the city only to find out that nothing has been done to the laptop yet. I only received the laptop back another week later, by sending the driver again to the other side of the city.

So you see I cannot afford these kinds of delays in my business hence the reason my comments was never to use your service again and people should know what they getting into when dropping off a PC at Intelligent Computing.

I hope this have now outlined my frustrations in dealing with you.

OMW never again. This prices is great but the serv...

OMW never again. This prices is great but the service is terrible and the staff is totally clueless as the one has no idea what the other is doing, so if you get something repaired here follow up frequently as you will end up running is Circles if you just leave it up to them.

I bought and paid for an HP Compaq 8300 elite yest...

I bought and paid for an HP Compaq 8300 elite yesterday, the website said there was just one in stock and I was pretty excited because I know this computer and it was a good bargain. I had hesitated because I had never even heard of this business before and I considered just buying from a vendor I know at a higher price, but I said I can't let this deal pass by and dived in I paid the money, and waited. This morning one of the sales executives and/or owner called to tell me the computer I paid for was not available, there had been some mistake and I have to either accept a refund or a similarly speced Lenovo M-something I've never even heard of. I decided to go ahead because I need the computer and the specs are pretty much the same and even though to me there is no equivalency between Lenovo and HP, the Lenovos he sells do not come with core i7 and he upgraded it to meet thate original deal which for a small business cannot be easy or cheap to do. I recognise your effort to make reparations for this but I really hope you don't allow something like this to happen again.