Gorata Nzimande

Review of Intelligent computing

Incredibly disappointed with how horrendous the af...

Incredibly disappointed with how horrendous the after sales service is. Good and well when chasing the sale but not after the fact. Bought the HP Probook which, everything was cool until I realised a few days later that a corner side of the hardware could not close tight causing the keypad and back to be quite loose when opened. I alerted them of this and the machine was collected for repairs. It then came back without the charger. Alerted them of this and they sent me a generic non HP charger that did not come with the machine. I reported this and was promised the original charger. 2 weeks later, absolute silence, still stuck with a charger that is half the length and causes the screen to glitch upon insertion. As a business you've got to be able to manage expectations and do damage control. Definitely never recommending the store nor making another purchase; which is unfortunate because as I mentioned, the pre-sales service was great.