Integritek Reviews

The. Worst. I'm sorry we ever hired them. They do NOT respond, so I usually resolve my own issues by looking them up on Google. If you submit a ticket in the AM, you MAY get a call back or return email by 5 or 6pm if you are lucky. Every time they DO fix an issue, they create another issue, it's a nightmare. When you call their main number, it's an answering service, and you can never reach a real person on the phone. I hope I can convince my company to go to another provider soon.

The team at Integritek is not only tech savvy but very action-oriented, transparent, and quick to respond. I'm sure any company can appreciate this in such a fast paced world where time = money.

The Integritek team has consistently been quick to respond to our issues and my account manager proactively reaches out without me even asking. Their customer service team is unmatched in relation to the other IT providers I ve worked with in the past.

After many years of working with multiple mediocre IT firms, Integritek has finally been the unicorn we were searching for. Their response time is great and their technicians know how to resolve our issues versus trying to learn how to resolve them at the time of conflict. On top of that, their team member Justin was able to lower our phone and internet bills by nearly 30% while providing a more robust solution! They are worth every dollar spent!

Integritek's response time is second to none! Their proactive recommendations have limited the need to send someone on-site, but when necessary they are able to come to our office in San Antonio within record time and resolve the issue in a quick, professional, and friendly matter. Our company has worked with a handful of MSP's over the past 15 years (all the way from Austin to San Antonio). They all have made empty promises, but now we have found an IT partner we can trust for the many years to come!

Anything to do with IT, the team at Integritek has created a name for themselves. Anybody who chooses them as a vendor has chosen well. Truly the best-in-class, all-in-one IT solution that I've encountered in my 35+ year career working in commercial real estate and development.

Integritek provides great support for all IT/Phone issues. I am not the most tech savvy and their staff is always helpful and patient. They have been great during the pandemic and addressing our needs to go remote and helping us with the transition. I would highly recommend this company to anyone looking for IT or phone support. 10/10.

So happy to have partnered up with Integritek for all of our IT and telephony needs. Consistent and quick response time, a dedicated account rep who understands our industry/needs and a proactive team that addresses concerns before they become issues!

We have been with Integritek for over 7 years and have previously been pleased, unfortunately something has changed over this past year. They are slow to respond, disorganized, communicate poorly, and bill excessively. When they do respond, they pass a simple task (like updating a program) to multiple employees. Each email is a billed partial hour. After 7 or more people involved, over 30 emails, waiting 2 months, and around $2,500 billed, our program for our electronic medical records was finally updated. I asked to have the bill reviewed and was told all the hours billed were valid. The last email exchange where they asked if everything was running and we replied yes, cost us yet another $32.50 that was added to our always running up total. Our office mate's son completed the same upgrade task for their computers in several hours over one weekend. FACEPALM

Great customer service! Their team is knowledgeable, friendly, and quick to respond to any request. I would highly recommend Integritek to any other small business needing IT management.