Illini Nissan Reviews

Pricing was a little higher than I expected but I was pleased with the customer service.

Absolutely Horrible Customer Service, and selling over priced cars that need major work done. DO NOT BUY FROM THIS DEALERSHIP!!

Dealing with Illini Nissan was a fabulous experience! The staff was very knowledgeable and did all that they could to make our car buying experience go smoothly. Nathan Essick, in particular, went above and beyond our expectations to help us get the car that we really wanted. I would recommend this dealership to anyone!

In July my family purchased a 2011 Nissan Versa for our teenage son, and a 2012 Nissan Versa for me to drive back and forth to work. The 2011 is a automatic with the CVT transmission, it does wonderful and we love it!
However, the 2012 is a 6 speed standard shift that does not run or perform well at all. The sticker states we should expect to get 26 mpg city, and 31 mgp on highway, we are barely getting 24 mpg average, with 95% all driving highway miles. Within a few weeks of driving it was very noticeable that something was not right with the 2012 Versa. I took the car back to the dealership and was told by the salesman who sold us the cars, Zac Patterson, that it's unfortunate we didn't like the performance of the 2012 but that he wouldn't be able to help us until after we had the car for at least 2 years. I finally stopped driving the 2012 and went back to driving my 2005 Dodge Durango that gets comparable mileage to what I was getting in the 2012 Versa. According to the dealership and salesman, this is typical of what we should be getting out of this new vehicle that had a window sticker for fuel economy of 26/31 mpg.
We made one more attempt to see if the dealership would help remedy the situation, and so far this has not happened. They are suggesting we go to a Ford dealer in the area instead.
I want to stress that the 2011 Versa is a great running car that performs and gets the fuel mileage that has been estimated. However, the customer service at Illini Nissan is very poor to non-existent. This has been the most disappointing purchase we have ever had the misfortune to make. I suggest that if you want service after the sale, go to another dealership, this one will leave you hanging and will not stand behind the products they sell when there is obviously a problem with the vehicle.

I appreciate the great help that the service advisors give.

I drive over fifty miles to bring my Altima to this service department. They are the best. They are always courteous, explain things thoroughly, and fix things that my local shop can never seem to figure out. I know when I bring my vehicle here, it will be serviced correctly. I never have to wait long, either. If I need to go someplace, the shuttle is a nice touch.

Great customer service from Gary and his team in service. Wonderful experience and punctual timing by Bob's shuttle pickups service. A very well trained team functioning like clock work. Thanks you all.

Illini Nissan is very good place for me. It is easy to schedule the service, everything goes pretty fast and the personal is very polite and knowledgeable. I would recommend this place for car shopping and for car service.

Service center has been helpful and pretty quick to get the work done I needed. I would recommend to others.

If you are going to have your vehicle serviced, be sure to see "Gary" He is the man that will give you the straight scoop and treat you, as he would, his best friend. Talk about being professional, yet personable, Gary is definitely my go to guy.

Love Illini Nissan! They do excellent work and always keep us informed with honest opinions and consult us in what needs to be done WITHOUT pressure. :) I also like how they keep us updated during our appointments. Loved that they said they would run it through the car wash for me, which I was so thankful, because I was going to ask and forgot. Bonus points!! ;)

Thank you for take care of my Juke, the problem was fixed on the schedule day, very fast, and no extra charge

As usual, Gary handled my routine oil change smoothly and had my tires rotated and my car washed in less than an hour. Wonderful service--one of the reasons I purchased my car here!
My new 2013 Sentra is great!

I recently bought my first new car at Illini Nissan. I was searching and test driving different models from different brand, but none has better sales attitude and profession than Masha at Illini Nissan. They offer very fair price and are very professional. They didn't try to hide any discount information from you and offer the best options. If you are looking to buy a fair-priced vehicle at Urbana-Champaign, I'd definitely recommend them.

I have been bringing my Nissan here for service while in grad school. Gary and everyone else in the service department is very helpful and I have always been happy with the work done on my car. A part was needed that they didn't have, and so they overnighted the part and offered me a free car to drive in the meantime. They are also great for working with students as they offer a student discount, which is greatly appreciated! I highly recommend using Illini Nissan!

Had the tires replaced on our Nissan Versa. Was told that the tire sensors were fused to the wheels and would be damaged when the tires were replaced. We opted to not replace the sensors because it would be too much of a cost for a feature that we considered non-necessary. However, upon picking up our car we were told that the head mechanic took a look at it and was able to replace the tires without damaging all but 1 of the sensors! And they simply replaced that 1 sensors for us for free.

They do a great job of serving the car while letting us know when to expect expensive replacements (like the tires needing to be replaced). We knew we needed this 6 months ago so it didn't come as a shock.

Very slick dealer! DO NOT TRUST THEIR RECOMMENDATION! I was there for oil change. They told me that there is a big maintenance service due on my car. I was in a rush that day so I don't have the time to ask about details and told them I would come back. A few days later, I called them to ask about the service. It turns out that they are trying to get me do the 60K mile service when my car is only in its 55K mile range. This makes me question this dealership's honesty and professionalism. I don't know if I can trust this dealership with service recommendations anymore. I would understand if my car is close to 59K. But my car has another 5k or at least a good three month before it needs to get anything done! There is a reason why people call it "60K mile service"!!!

I own two Nissan vehicles; a Frontier and a Quest (purchased just a few days ago). I have had dealings with Illini Nissan over the past 5 years and I am not only pleased with their service department (especially Gary) but also with their staff in general. I have found them to be professional and competent.
Whenever I have had worked done, whether replacing a transmission or an oil change, Gary kept me informed and updated regarding parts and the time when the car would be ready.
I would recommend Illini Nissan for the driver of any make of car, with the exception of a Lamborghini (you probably have your own mechanic living on the estate).

Dave Powell
Commander USN (ret)

My car was diagnosed and repaired in a couple of hours. I am very pleased with the service at Illini Nissan!

After a few bad experiences with other dealerships, I was skeptical about trying another. The first person I encountered was Wes and he took care of me from then on. I am very satisfied with my over all experience and will definitely recommend Illini Nissan in the future! Thank you guys for everything! See you for my first oil change (:

My wife and I showed up at 5:45pm on a weeknight and were greeted by Mike Beth, who was very pleasant to work with. There was no hard pressure to buy. We did three test drives before negotiating for a 2015 Nissan Rogue. We went with our own financing but they had really good financing options, as well. We were not kept waiting around for hours and had a deal pretty quickly.

Excellent buying experience--would definitely work with them again! My wife is thrilled with her new car.

Just bought two new Nissan Titans from Wes. Great salesman. Definitely, contact him if you are looking to buy your next car!

Matt is a great sales rep! He always makes sure I get the BEST service and within a timely manner. I take my Infiniti here over driving out of town! They do great work!

My husband and I recently bought a Nissan Altima from Illini Nissan, and we just took our car in for it's first oil change and to fix my Bluetooth on 9/9/2014. Gary was able to get our car scheduled to come into the shop promptly and my car was ready for pick up from the shop well before the time I needed it back by. Great communication by the entire Illini Nissan team, would highly recommend others to stop in and see how business should be done in the automotive industry!

Misty was very personable and helpful. Would recommend the service department to everyone I know. The technician was knowledgeable as well. They answered all of our questions and helped us make a decision as to whether or not to buy a car.
Thankyou so much for your help.

I had my hood latch replaced here. Nice staff, professional service and reasonable price. The diagnosis and repair processes were efficient. And they offered an awesome shuttle service.

Eric Graham did a great job getting me in the car I so badly needed. After I drive this 2014 Nissan Sentra for awhile Ill be going back and hopefully get another car of my dreams. Stop by and visit him for all your car buying needs.

I was a little concerned about what they told me needed to be done for the 30,000 check. it was like they didn't check before quoting a price.

I appreciate the staff, good service and the good coffee too! :)

My car did not start on a Monday morning. Had my car towed to Warden and by 4:00pm my car was fixed. Very happy with service and very thankful for the man that drives the van.

We've bought multiple cars from this dealership and we keep returning because they are so pleasant and easy to deal with. No high pressure sales or pushing us to spend out of our budget and no tricks with negotiating prices. I keep recommending them to friends for this reason. Very nice dealership.

I went to the service dept for a spare key to be made, programmed. They were very nice. Great waiting area, very helpful and friendly staff. Plus they gave me my SUV back, washed!

Idrk I can't drive my mom was there but it was nice

what can I say? perfect experience. warm, friendly, knew what they were talking about. I will definitely return in the future. I suggest to anyone looking for a car Illini Nissam is for you.

They took care of everything that I asked for in an efficient and professional manner.

Dave Neef offers GREAT customer service. He is patient and personable. He takes time to help you find the right price and vehicle.

The whole staff is friendly and welcoming.

I purchased my vehicle through CarMart next door but Nissan did all of my financing. Kim took care of me and it was such a quick and easy process. Theven customer service was great! I had to bring my kids with me to sign the papers and she had fruit snacksalad and Legos for them to play with while we did business. Thank you guys for making my car buying experience so positive!

You could not have done anything better you all were very friendly and helpful and patient keep up the good work and thank you I love my Altima

The friendliest dealership I've been in! We never felt pressured, everyone kept everything nice easy. Patrick was there every step of the way when we bought our used Jeep, but the whole team made it an enjoyable experience!

Gary in the maintenance department went well above and beyond for me. The staff in the department all had great attitudes and were very lovely to work with. Love the new tires and the truck drives straight as an arrow now.

I purchased a pre-owned Nissan at Illini Nissan and the entire process was easy and seamless. I was able to send all my information for financing via text. I went to the dealership to sign everything and was in and out in under 30 minutes. I highly recommend!

Everyone is amazing at Illini Nissan. I'm always well taken care of.

This was our third Nissan we purchased from Illini Nissan. We have never been disappointed. From our salesperson Laura to the Finance person Olivia, we had a great experience! Thank you! Love my new Nissan Sentra!

See Briget O.'s review. I concur.

We bought a used car from **Scott Whitlock** in the Subaru building. He is super easy to work with, and maybe does internet sales. Note the mirror on the exit door to the building. It's for their people to check their appearance before meeting the customer. Something their founder thought was important.

**Kim Sullivan** in the Finance dept. is very professional and competent, and honest.

Oh, and they throw in a tank of gas when you buy a car. Don't know if everyone does that.

They sell you for the repeat sale, and the long term relationship.

Had a great experience with Illini Nissan on buying a 2019 Rogue.

It was a great experience to buy a car with Illini Nissan! My salesman is
Patrick Kenne. He and Kim were very friendly and helpful to go through all the process. Thank you very much!

This was my first Nissan purchase, and it was a wonderful. experience. Barbara Castellari is a delightful salesperson and truly interested in me as a satisfied customer. She and Kim (finance mgr.) made sure I got a very comfortable deal, and made sure I got moneys due me from the other dealership on the car I traded in. All in all, the best car buying experience I ever had. I could easily be a repeat customer!

Everything went very well, unlike most dealers. Got the vehicles we wanted to look at. After selecting one, went for test drive, came back and did numbers, which didn t take long. Made it very easy to come to a deal. From start to finish we were done in half the time that it would ve taken in other dealerships.

We had an unexpected break down with our previous vehicle, a 2000 Infiniti. Turns out it needed a new transmission. The staff at Illini Nissan helped us work through this problem, getting us the most money for a trade-in and find a NICE used vehicle we could afford. There was no pressuring us to do something we didn't want to do, no sly-talking to rip us off, and no cheap tricks to get our money. Nathan Essick and Mike Beth were the awesome guys who took the time to help us find just what was right for my husband and I. They let us test-drive several vehicles, answered all our questions, and truly went above and beyond what was expected. Nathan even gave me a ride when he was off the clock to my husband's workplace when the Infiniti broke down and I was stranded. What nice people! We bought a used 2010 Ford Edge, and we couldn't be happier. Thanks to everyone at Illini Nissan!!

As a first-time car buyer working with the salesman, Patrick, was a delight. He was understanding of my needs in a vehicle and my means in the price. He genuinely worked through the pros and cons of used and new, without any pressure into purchasing the higher priced vehicle. Beyond my wonderful experience with him, the management and financing teams were just as exemplary in working with me in what my needs were and ensuring I understood what each component of the purchase and warranty were. I highly recommend Illini Nissan for anyone, and especially first-time buyers.

Recently bought a 2009 Kia Optima last weekend. The service there was excellent. Thank you so much Wesley! Wesley was an excellent salesman. I highly recommend him if you go out to buy a car. I love the service and everyone was so nice. Will definitely buy my next vehicle from them as well. Thank you so much for all your service.

They were very nice and courteous to my needs and kept my budget in mind too.

We were in a wreck, totaled our Nissan Juke. The Juke kept us safe, and, we decided the next car would definitely be a Nissan. We picked out a car, but, unfortunately, it was sold. We found another, and the sales team handed us the keys to our brand new car in an hour's time. They were on a mission with us, and we felt as if we were the only people they were helping. If everyone gets this treatment, this place is spot on the best.

We purchased a 2012 Nissan Altima 2.5SL and had a great experience working with Illini Nissan in Savoy IL! We were looking to trade in our 2008 Dodge Avenger for something newer and more reliable for work travel. They were able to work with us on our budget and find us a car that met our wants/needs and also our price-point! We absolutely love our car and are sure we were given a great deal! Our salesman, Wes Billings-Wilson, was such a joy to work with! He was very friendly and knowledgeable making the whole car buying experience a fun and smooth process. We definitely plan on working with Illini Nissan with any future car purchases we make and would recommend them to anyone looking for a car!

Very pleasant stopped in because I had a screw in my tire. Enjoyed coffee while I waited

Eric Graham done great job for me and my wife into a vehicle that we like and I recommend going to see him Illini Nissan and get a new car or used car great place.... will definitely be back to the shop for more Vehicles there..

Our new Pathfinder's battery died after just one month. Illini Nissan swapped it out and checked for any electrical issues for free. In and out in about an hour.

Scheduled an appointment at 4 pm, but I was told that it needed to be switched to morning after I arrived. $130 for an inspection and they are not sure if they can find the problem...

I wanted to take the opportunity to thank all the Illini Nissan professionals for many years of great service and genuine friendship. Collectively, they actually have been solid supporters to our family "fleet" maintenance needs over the years, and we certainly look for many year to come.

Merry Christmas and Happy New Year to you all.

The experience I had at Illini Nissan was great! David Neef was my salesperson. He was very nice and very personable. He was not pushy to make the sale, he just wanted to make you feel comfortable in your new car. He even called a few days after the sale to check up on me and the car! Great team!

I have dealt with Nissan for years Andy is the man sorry forgot his last name I met 2 ladies today just talking my car was block in so I was waiting patiently and we just started talking anywho I didnt catch the names one is a saleswoman and I think not sure but the other is a secretary I enjoyed my conversation with them so Nissan make you feel like family and we need that because the world is really crazy right now.

Illini Nissan s attentive customer service (Patrick, Garry, and Andy) really helped me narrow down the model and best price options for my family. Thanks! And for the first time in years, I really LOVE driving my car.

The staff at Illini Nissan were very friendly and helpful. I highly recommend them! Zachary Bensyl was great!

Today -- 8.23.2014 -- bought my fourth new car here -- Craig Fanning, the sales manager, and the entire staff is excellent. Craig went to great lengths to find just the right car at the right price for me. I just emailed him the specs and he did the rest.

This from a couple of year ago: Awesome service by sales and maintenance staff, bought my 3rd new car there and do all the servicing there.

Honest and straightforward people. I purchased a Leaf Plus and was pleased with the experience as well as with the car itself.

I just bought a Nissan Altima and I had a great experience. Sales person followed up with me exactly appropriately -- checking in but not too much pressure. Finance arrangements went smoothly. Everyone was extremely pleasant. I would highly recommend.

Bought two vehicles within days from the same sales person at Illini Nissan, it was a great experience, will be a repeat customer and recommend to others.

Very happy with the staff. No problems with the dealership or staff. Fixed right the first time. Thanks to everyone involved with this visit.

Very friendly and honest service! Representatives answered all questions very thoroughly. This is my second time receiving car service and will be back in the future :)

Just bought I car I was interested in but open minded about other options. Never felt any pressure to make decision, let me ask questions about what I wanted to know instead of dealer trying to control conversation. Pointed out problems and features I might have overlooked but no "sales talk about Wesley's particular judgment about car, respected my knowledge about car and gained my respect quickly about his willingness to help me by going over carfax without make judgments, pointed out pros and cons of financing choices, left me in control of my decision and timing. NO pressure, discussion, conversation and mutual respect. Negotiation for price was treated with respect and fairness to both parties. Left without the usual buyer's remorse, instead satisfied with a business transaction; always treated as a person and not a potential profit source. I actually hope I can buy another car from them.

I would like to express my gratitude to the service dept for their professionalism and timely manner of serving my truck. Thank you

Very happy with my service experience. Work was completed in the expected time frame. The work was completed satisfactory as expected. The service department personnel were friendly and helpful. I am a happy Nissan customer.

Our family had a really great experience buying a car at Illini Nissan. We love our new Murano! Thanks Patrick!

Was a little apprehensive about purchasing a new vehicle from a dealership in the champaign-urbana area. Have heard a lot about the high sales pressure, and I do not like that. We have bought all of our cars from 1 dealer in Attica, IN since back in the early 80's. Originally from Vermilion county, Bismarck.Gave them a call and showed up on a Monday, let them know what we were interested in, they showed us some of the vehicles that they had and we took a test drive, they asked if it was OK if they went along, we said sure. In Attica you are just handed the keys and go for a drive. Our sales person was Bei Lin, a little hard to understand but not bad, she is very friendly. I am proud to say that this dealership hits the buttons on a small town type atmosphere, no hard pressure, very polite, and they make you feel right at home.Nice laid back and casual atmosphere. They did a search for the Versa note that we were interested in, got it and picked it up 7-12-13. Very pleased. If I ever wanted to be a car salesperson this is the place I would prefer to work, you feel like home there. So if have not ever been to Illini Nissan, or are considering a vehicle give them a shot I am sure you will pleasantly surprised, and you will walk away with a great feeling and a new car. Best wishes for the whole Illini Nissan team, keep up the good work. i am now free of a Government Motors vehicle, my dad worked for GM in Tilton, IL for 30 years and they robbed him and all other retirees and shareholders of there stock. I feel they owe a lot of us ex shareholders of at least a vehicle, enough of that.

These guys rock! Lou and Andy got to talking to me as I was waiting on my service to get done about a month ago. They asked me how I liked my Rogue. As I was telling them how great it was they pointed out that near new cars make great trade ins. This weekend I pulled out of their shop in a new Juke Nizmo. Very cool car! Didn't have to spend much because of the great price they gave me on the trade. Professional team, fun, and they listen. The great cars don't hurt.

fast in and out oil change . relayed info about tires being worn. new tires coming my way

This was the first time I was buying a car and the experience at this dealership was great. I bought a new Nissan Altima 2013 Sedan and I'd like to thank the staff especialy Weiss and Andy for giving me comprehensive details about the car. I had specific set of requirements for my new car and even though they did not have that type in their large inventory, they went out of their way to contact another dealer and get the car of somewhat same specification and still gave me a good price. Moreover, their complimentary 3-to-3 program for 3 years of free oil changes, tire rotation, etc. is unbeatable. Besides that, they were courteous enough to allow me to take few more test drives just so that I can make a good decision.

Look no beyond. If you are near Champaign/Savoy/Urbana, this is the best dealership you can get.

I was ready to buy they have a Linclon Navigater that Powerbeats did not work and I quote the salesmen said we not fixed it that why we sale as is well they such lost a 7000. Dollar sale

easy to work with, Eric, my salesman was very nice and Kim, in the office is awesome!

We just purchased a used car from Wes at Illini Nissan. This was the smoothest and easiest car buying experience we have ever had. Wes was knowledgeable and no pressure. Kim in financing was superb. I highly recommend buying your next car from Illini Nissan.

The salesperson was very understanding of our needs. The salesperson was very knowledgeable on the vehicle that we purchased and took the time to explain the vehicle's features. The purchase of our new 2020 Altima was "painless". No haggling over prices necessary. All personnel involved with the sale were great to work with.

Special thanks to Gary McCaskill for taking care of (what seems like a lemon) Nissan. I have spent a significant amount over a short time, and Gary has gone above and beyond in giving me discounts and keeping me happy. Thank you.

Lori was terrific! Her prompt and accurate communication made a long-distance sale very easy. The dealership was patient while waiting a few weeks for me to become available to pick the vehicle up. I've purchased a more than a few cars during my 50+ years on the planet. This experience tops any other I can remember. Thanks to Lori and her teammates for the very positive experience.

Illini Nissan awesome service. Thanks to all that work there.

Just purchased a 2014 Altima. It was a great experience buying a new car from Illini Nissan. Craig, Wes, and Chad were very helpful and a pleasure to work with.

I purchased a 2012 Nissan Altima from Illini Nissan over the weekend and had a fantastic experience. Everyone was pleasant and easy to work with and I got a great car at a great price. We will definitely visit Illini Nissan first with any other car purchases!

One of the best place in town. Very friendly and helpful staff. Highly recommended.

We just bought our third Nissan automobile in the past three years from Wes at Illini Nissan. As always, Wes was knowledgeable, professional, and efficient. After we told him what we were looking for, he found the perfect car that met our needs. We always have our Nissan automobiles serviced by Illini.

Super easy, low pressure. Gave me what I wanted for trade in without question, and lowered price of new car as needed. Very easy deal, not much back and forth. Felt taken care of.

A Wonderful experience Working With Andy At Illini Nissan !! I Traveled 400 Miles to pickup the Altima ... Andy and the Wonderful and Friendly staff had Everything ready to go for me when I arrived ... Very Nice !! I will Be Back here again on my next Car purchase , For Sure !!!

The is the 3rd vehicle purchased at Illini Nissan. The whole team is respectful and considerate of what I needed in a vehicle and pricing. Patrick was excellent in finding a vehicle that fit my needs (and wants). I truly feel like I got a great deal!

It seems that this service dept doesn't like to help travelers. They know that people are stuck and aren't willing to go the little bit extra to help.
When driving home our BRAND NEW tire popped (have only had the rogue 1 month). They didnt even want to take a look at it to see if it's a manufacturer defect for the manufacturer warranty (they claimed there wasn't one). They also didn't want to go get a tire (we were willing to pay even), and they wanted us to stay an extra day in town (we have work tomorrow and absolutely can't call out). We ended up calling our local nissan dealer who told us it absolutely does have a manufacturer warranty and they should have looked at it. They explained that they know we are travelers and are basically at their mercy. We ended up going to tires plus who was willing to go get the tire, and even paid more.
As I wrote this our nissan dealer just called us from home to make sure we are getting taken care of. I would completely avoid this dealer in champagne..their sales may be good but their service dept could have tried harder.

Unfortunately I had non covered rodent damage
But your service department fixed it. It was a little pricey but I love my van! Thanks LE