Little Carmelite

Review of Illini Nissan

It seems that this service dept doesn't like to he...

It seems that this service dept doesn't like to help travelers. They know that people are stuck and aren't willing to go the little bit extra to help.
When driving home our BRAND NEW tire popped (have only had the rogue 1 month). They didnt even want to take a look at it to see if it's a manufacturer defect for the manufacturer warranty (they claimed there wasn't one). They also didn't want to go get a tire (we were willing to pay even), and they wanted us to stay an extra day in town (we have work tomorrow and absolutely can't call out). We ended up calling our local nissan dealer who told us it absolutely does have a manufacturer warranty and they should have looked at it. They explained that they know we are travelers and are basically at their mercy. We ended up going to tires plus who was willing to go get the tire, and even paid more.
As I wrote this our nissan dealer just called us from home to make sure we are getting taken care of. I would completely avoid this dealer in champagne..their sales may be good but their service dept could have tried harder.