IKEA West, Costa Mesa Reviews

Good place to look things and find ideas how to decorate home

All I can say is "Swedish Meatball meal" You can't beat the price for a homestyle meal.

Worst store I've ever been to, never again, way too many people.

Standard pieces out of stock, boxes mixed up in warehouse. Frustrating experience when all is planned and showing as in stock online.

Very nice place to shop, and big place to walk, and have fun and eat too.

Simply. Amazing. Place. Try the meatballs. Good decent quality cheap swedish food and furnitures.

This is the kind of place that reminds many people of that love-hate relationship many of us have had before where the person is quite good looking, kind hearted and fun to be around at first, then something happens and it all starts to change. for me in regards to Ikea it may just be the sheer size or perhaps it's the overwhelming amount of items , or just the crowds you cannot get away from at anytime of the day. Just when you think you have escape the masses you get to the parking lot. That being said this Ikea is usually clean when I go in and the employees for the most part are pretty friendly and helpful so if you don't really mind the crowds and you want to save some money and get some quality furniture then this Ikea is your place.

Lovely show room to see everything up closer and personal. I hear the food there is good as well.

I like all the IKEA's but this one specifically has most employees that are not always in a good mood and very rude to customers. There is no way that you can ask for help and they would not frown.

Check store hours and item inventory before arriving. Some items are limited or not in stock anymore

Who doesn't love IKEA? Well who doesn't love IKEA furniture? Everybody hates building IKEA furniture. This IKEA is a really big building with plenty to see and plenty to do. In the middle of this IKEA is a family first friendly restaurant/buffet. Sometimes if you're in IKEA member you eat for free if you buy a piece of IKEA merchandise. Got a love the freebies

Much better than the one in Carson. Larger, more beautifully decorated and quick and helpful staff. More selections and constantly renovate to give shoppers new experience in the store. Only drawback is because this store is better in every way, you may find your item out of stock pretty quickly after they get on the shelf. So check online for availability first and if they are out of stock, go to the one in Carson instead. They usually have some thing left there.

Regarding the Click & Collect, the feature was activated a few days ago, therefore they're probably still in the process of improving. Costa Mesa is the only location that began to offer this service, even though West Covina is also on the C&C list. Also, we may have to try when the weekend is over, since Saturday and Sunday may have already been filled to the capacity for picking up. It's probably due to the fact that they don't have as many employees back to work to the full capacity to fill current demand. I guess we just have to be very patient and keep on trying.
UPDATE: After trying dozen of times back and forth (I wasn't rushing in anyway), I got in about 3-4 hours later (like I had anything else better to do LOL). About an hour after the order confirmation, they sent an email that my order was picked and ready to be picked up the next day. I'm a very happy man. Keep on trying, folks.

A busy place but the furnishings are not very durable, but the price is right...

Unfriendly people working the floor brushed off when asked where the carts were

Good customer service,helpful staff,convenience location

This is the worst IKEA location ever. Terrible attitude and manner. They made mistakes and bother customer to come multiple times for returning and switching but there is not even an apology, full of indifference and ignorance instead. Not only one staffs giving faces to customers.

This place is great. The meatballs are second to none. I will absolutely be back!!

Man with big eearing working in the markdown area was very helpful and friendly.

This place is way too complicated for me. You have to find your own bed parts like in a warehouse. Not my idea of shopping

I love to get my furniture from Ikea it is quality and reasonable prices

I love IKEA, & today I used a coupon for a free meal & $15 off my purchase. Can't get much better, & I have purchased everything from furniture to picture frames. Keep up the good work IKEA!!

IKEA always a best place to have food and shop around for home

I couldn't believe that the meatballs would be that good. Highly suggest making the ikea 4x1 storage bed hack. If you need storage this is the best thing that you can do.

Big store but seems like they have difficulty managing stock. A lot of different items are consistently out of stock, but the frozen yogurt makes up for it (sometimes).

I generally had a good experience with Ikea when I don t have to deal with customer service, but they are terrible when it involves them. And this particular store in Costa Mesa.

We ordered a few items for the house because it s in stock. We wait for the email to come through to tell us that our order should be ready from 10:00 AM - noon, but no email comes. We call, no pick up. So we drive there only to find out that they don t have any in stock. So we ask to cancel.

We are told okay it s cancelled.

Unfortunately we get an email at 1AM saying our order is ready for pick up. So this means we are going to be charged money for not picking it up. Mind you, we already went and cancelled.

So we go in again and explain what happened to cancel a second time. We are told okay, it s cancelled again.

Now we get an email with a receipt. They charged us for picking up orders that they don t have any stock in.

This isn t an isolated incident. This is the fifth time this has happened in the last few months.

I ve been told Ikea has excellent supply chain and great customer service, but I do not believe it because our experience here has been filled with incompetence.

Lots of cool stuff. Prices meet the needs of a budget.

Always a good shopping experience in IKEA. Tonight was sweedish foods and the big blue tote bags, all are a good value for the buck

i love the restaurant only reason i go there. Best prices for veggie dogs and salmon dishes.

Frequently out of stock. Half the time I've been here they were out of items I came for. Today they literally REFUSED to sell me items I had in my cart because they were "low inventory" - SERIOUSLY, I had items in my car that I got from their self-service shelves and they WOULD NOT LET ME BUY THEM!! Of course that was after waiting in line for 20 minutes.
I was so frustrated I just abandoned my entire cart of items and walked out. I will NEVER return to this store.

As Ikeas go, this store has it all. The biggest area for improvement however is the checkout lines. They need more people and faster checkout. After spending an hour navigating through the store, we don t want another 45 min in the checkout line.

Tracy was great and very patient helping me design my kitchen. Very knowledgeable!

Okay quality products, always busy, nice for getting design ideas. Quality okay for the most part

I love this place I spend hours on hours here and always am happy with the things I buy

It's Ikea... Employees are friendly and helpful and the store is always neat despite everyone touching everything! While I'm not the biggest fan of their quality, it works for many things and great for people looking for a cheap way to furnish a house/room.

IKEA is a great place for the DYI crowd, the prices are reasonable and the As Is section has great deals!

It's IKEA. Everything you expect it to be. Huge selection of household items at a decent price. A great place to wander around if you plan on buying anything or not.

It has modern furniture and some household items at good prices

Good quality items available. Splendidly designed.

WOW, 59 minute wait time! Why can't someone answer the phone! Such horrible customer service.

Horrible experience at the returns and exchange department. Waited for over 15min to return one item via the express lane. Horrible service. Truly understaffed.

Wow. Crazy long Disneyland lines during the pandemic

The cafeteria is good. The merchandise of low to mediocre quality. (In my opinion)

Reasonable Prices and a Fun Place to shop! I spend hours shopping & dining when I go here. Check out the As Is Department!

Great quality product for affordable prices. Assembly required.

Of course it's great fun looking at furniture and the cafe there is delicious and very inexpensive!

Although they were able to help me, there was an associate that could have kept her attitude professional instead of huffing and puffing and saying What is she going to do today. We did not appreciate this and I wish I could of gotten her name but I did not want to escalate the minor situation.

Lots of choices, and the computers they have helps finding stuff in there marketplace so easy.

I walked thru the whole store. Picked out what I wanted and when I got downstairs to pick up what I wanted and they didn't have anything I had picked out in stock

I have a love hate relationship with IKEA. My family has several things from IKEA and in general they have superior inexpensive items that are well engineered. What I absolutely Hate about IKEA stores is the path through them. You never know where you are or how to get where you want to go. Simply infuriating. After 20 or so trips I have gotten better at getting through the store quicker but I still hate the experience They get 5 stars for the products but a zero star for convenience.

Always great selection, service and prices. Making returns can take a long time, but that's the same for almost every business.

place sucks . hot as fk No AC. and restrooms are nasty. for a huge name and low employees payroll you think they would really care about keeping its Customers comfortable

Ikea is amazing company is so many ways. For the critics, take care of your furniture and Ikea will take care of you! Particularly if you decide to work at Ikea. They are known to treat the employees excellently and their culture working in an Ikea store is all inclusive and aimed at making you actually excited to come into work. From healthcare benefits and descent wages Ikea has done things for my wife like throwing holiday parties, being fed meals during the pandemic including breakfast and lunch, randomly boxes of vegetables from a local farm (free for employees). Stuff like that and being happy while in your work environment and very key things. One of many reasons I like Ikea. The furniture may be cheaply built but if it is cared for and used only as designed then it will last a lifetime.

Not enough cashiers. Other than that visit was a good one.

We came here for an $15 beach umbrella, but when we got here they only had one left and it was missing a piece. They let us buy a better, more expensive one at the price of the other item, that's customer service.

Most convenient IKEA in the OC area, good parking and easy pickup.

It's another general IKEA. Nothing fantastic about this place but also nothing bad.

IKEA has it together and has it right. This IKEA is clean and neat. The staff is extremely nice and very helpful. IKEA always has a range of items to select from for whichever your item may be, and they have a range of prices as well which I love. Sometimes, I just want to go really cheap and would like to have something with a nicer aesthetic than I would find at Wal-Mart or Target. I bought the Malm Desk with Pull Out Panel in white, and a Fillsta Table Lamp. I love them both. The desk has all of the room that I need to fit my 27" Monitor, printer, keyboard, some books, and office supplies. With that on my desk, I still have room to work on that part of the desk as well as the side panel that pulls out. I have a new job that I started, so I always have a lot of work to do and this suites me perfect. The desk was very easy to put together, and I did it myself. The lamp is very cute and unique. It glows beautifully, but it was a bit of a hassle to put together. It was almost like piecing together a jigsaw puzzle. Needless to say, I do want a second one. Wrapping it up, check out was quick and easy, and they had helpers on hand to help load my desk in to my car. Very happy and nice experience.

Make a list before entering the shop or else you will end up buying things you wouldn't need.