IDP Americas, inc Reviews

I bought my IDP Printer from a third party supplier, not directly from IDP Americas, Inc. My supplier had told me my service contract was expired and couldn't help me, so I reached out to IDP America directly for technical support.

I used the easily-accessible, user-friendly online chat feature to connect with Jaycee C. who provided the most exceptional customer service. Jaycee immediately understood my problem, had multiple well-informed ideas for solutions, showed a lot of patience when working with my organization's IT security setup, and was overall very friendly and understanding. Jaycee went above and beyond expectations and was able to get us an advance replacement within a week. This allowed us to continue badging employees without interruptions, which is paramount for the safety and security of our facility.

IDP Americas, Inc is very fortunate to have great customer service representatives like Jaycee.

IDP Printers continue to outperform all printers I've worked with in the last 20 years, reliability with robust performance is always a sure winner, this is what IDP brings to the table. Simply put, it outperforms the competition by far.

Great company.! Innovative products and word class equipment manufacturing.. we are proud to work with IDP.!
Regards from TecnoCard Chile

IDP is great to work with. Knowledgeable people with a solid product line. Their printers are great! :-) ~Ryan

Great company !!! They have the best warranty around. Even better employees :)

James was awesome to work with to get my issue resolved.

Very helpful when having a problem with a printer, answered promptly and got the printer working.

This is a company that sells quality products and goes beyond- it's a pleasure doing business with them and I proudly sell their products any day!

In my capacity as Desktop Support at a public utility, I was responsible for all of the computers and peripherals including several card printers. The card printers present were both the IDP Smart 50 and a couple of Zebra printers. I spent a lot of time on the Zebras because they were always problematic. The only issue the IDP printer had was they would eventually run out of consumables and the Security Department would forget to order replacement ribbons but that is no longer a fault of the printer. The IDP printer was and is a superior product. Some may recognize my name as I no longer am employed by that utility and am now the Help Desk Supervisor at IDP. I joined the winning team with a product I fully believe in and had experience with before joining IDP.