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J
3 years ago

I bought my IDP Printer from a third party supplie...

I bought my IDP Printer from a third party supplier, not directly from IDP Americas, Inc. My supplier had told me my service contract was expired and couldn't help me, so I reached out to IDP America directly for technical support.

I used the easily-accessible, user-friendly online chat feature to connect with Jaycee C. who provided the most exceptional customer service. Jaycee immediately understood my problem, had multiple well-informed ideas for solutions, showed a lot of patience when working with my organization's IT security setup, and was overall very friendly and understanding. Jaycee went above and beyond expectations and was able to get us an advance replacement within a week. This allowed us to continue badging employees without interruptions, which is paramount for the safety and security of our facility.

IDP Americas, Inc is very fortunate to have great customer service representatives like Jaycee.

B
3 years ago

IDP Printers continue to outperform all printers I...

IDP Printers continue to outperform all printers I've worked with in the last 20 years, reliability with robust performance is always a sure winner, this is what IDP brings to the table. Simply put, it outperforms the competition by far.

J
4 years ago

In my capacity as Desktop Support at a public util...

In my capacity as Desktop Support at a public utility, I was responsible for all of the computers and peripherals including several card printers. The card printers present were both the IDP Smart 50 and a couple of Zebra printers. I spent a lot of time on the Zebras because they were always problematic. The only issue the IDP printer had was they would eventually run out of consumables and the Security Department would forget to order replacement ribbons but that is no longer a fault of the printer. The IDP printer was and is a superior product. Some may recognize my name as I no longer am employed by that utility and am now the Help Desk Supervisor at IDP. I joined the winning team with a product I fully believe in and had experience with before joining IDP.

About IDP Americas, inc

IDP Americas, Inc: Revolutionizing the Photo Identification Market

IDP Americas, Inc is a leading company that specializes in developing card printers, encoders and software for the photo identification market. The company has been at the forefront of innovation in this industry for many years and has established itself as a trusted brand among its customers.

At IDP Americas, Inc, we are committed to providing our customers with cutting-edge technology that meets their unique needs. Our team of experts is constantly working to develop new products and solutions that are designed to make the process of creating photo IDs faster, easier and more efficient.

One of our key strengths is our ability to offer a wide range of products that cater to different segments of the market. Whether you are looking for a simple card printer or an advanced encoder with multiple features, we have something for everyone.

Our product portfolio includes several popular models such as Smart-30S/50S/70S series card printers which offer high-quality printing at an affordable price point. We also have more advanced models like Smart-51D/61D/81D series which come equipped with dual-sided printing capabilities and various encoding options.

In addition to hardware solutions, we also offer software solutions such as Card Designer software which allows users to create custom designs for their cards easily. Our software solutions are user-friendly and intuitive making it easy even for those who do not have prior experience in designing cards.

At IDP Americas, Inc., we understand that customer support is crucial when it comes to building long-term relationships with our clients. That's why we provide excellent customer service through various channels including phone support and email support. Our team is always ready to assist customers with any queries they may have regarding our products or services.

We take pride in being an environmentally conscious company by offering eco-friendly options such as biodegradable PVC cards which reduce waste while still maintaining high-quality standards.

In conclusion, IDP Americas Inc., has established itself as a leader in the photo identification market by providing innovative technology solutions coupled with excellent customer service. With its commitment towards sustainability practices along with its diverse product offerings catering different segments within this industry makes it stand out from other competitors within this space.

IDP Americas, inc

IDP Americas, inc

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