I bought my IDP Printer from a third party supplie...

I bought my IDP Printer from a third party supplier, not directly from IDP Americas, Inc. My supplier had told me my service contract was expired and couldn't help me, so I reached out to IDP America directly for technical support.

I used the easily-accessible, user-friendly online chat feature to connect with Jaycee C. who provided the most exceptional customer service. Jaycee immediately understood my problem, had multiple well-informed ideas for solutions, showed a lot of patience when working with my organization's IT security setup, and was overall very friendly and understanding. Jaycee went above and beyond expectations and was able to get us an advance replacement within a week. This allowed us to continue badging employees without interruptions, which is paramount for the safety and security of our facility.

IDP Americas, Inc is very fortunate to have great customer service representatives like Jaycee.