Terrible terrible owner . We will be not supporting this man. Terrible customer service when the actual apartments do not follow through on issues with other tenants . This type of business loves to take your money but does not take care of its residents. I would not refer anyone to IDM properties. IDM won't even answer a phone!!!!!
I ve been living at a property managed by IDM for about 6 months and up until now have had a great experience.
Recently, our building (and 2 others managed by our property management company) fell victim to a series of thefts which the building managers have refused to share with residents. They know that resident property was stolen from the locked bike storage room and they have footage showing who is responsible.
When I asked them why they haven t shared this information with residents, they told me that they won t share this until they feel that they have all of the information.
The problem is that this break in happened over a week ago so people who haven t checked on their property in a couple weeks don t know that it s missing and therefore can t begin the recovery process by filing a police report.
Additionally, if someone can break into the bike room, they ve gained access to the entire apartment complex so the safety of the residents is compromised. This is information that every resident should know to take precautions yet our management refuses to share this information with residents.
Quick to charge the residents penalty, but takes forever to refund the deposit after moving out!
This company is GREAT! I lived at an IDM community in East Vancouver short term after I got married. They were always so professional and kind. The community it self was well attended to and staff was proactive! When Covid-19 happened, they were quick to inform us of the extensive safety precautions they were taking to ensure the residents safety. We got our deposit refund in a matter of 10 days! Any staff member had nothing to say but great things about the company not to mention the outstanding core values they were founded on and operate by. IDM doesn't just talk the talk, they walk the walk. We will definitely be referring their properties to friends moving!
IDM is a great company to work, and to live! I started as a resident in one of their communities and ended up getting a job with them. Really enjoyed my time there, and if I ever move back to Vancouver that is where I plan to live and work again! Highly recommend.
IDM: Your Trusted Partner in Property Management
If you're looking for a reliable and professional property management company, look no further than IDM. Headquartered in Vancouver, WA, IDM is a family-owned business that has been providing top-notch property management services for over 20 years.
At IDM, we understand that managing properties can be a daunting task. That's why we offer a concierge-style approach to property management that takes the stress out of owning and managing rental properties. Our friendly and proactive staff is dedicated to providing exceptional service to our clients and tenants alike.
Our Services
At IDM, we offer a wide range of property management services designed to meet the unique needs of each of our clients. Whether you own a single-family home or an entire apartment complex, we have the expertise and resources necessary to manage your property effectively.
Some of our key services include:
- Tenant Screening: We carefully screen all potential tenants to ensure they meet our strict criteria for creditworthiness, rental history, and income.
- Rent Collection: We handle all aspects of rent collection on behalf of our clients.
- Maintenance & Repairs: Our team coordinates all maintenance and repairs needed on your property with trusted vendors.
- Financial Reporting: We provide detailed financial reports so you can stay up-to-date on your investment's performance.
- Marketing & Advertising: We use targeted marketing strategies to attract high-quality tenants quickly.
Why Choose IDM?
There are many reasons why landlords choose IDM as their trusted partner in property management. Here are just a few:
1) Experience - With over 20 years in the industry, we have the knowledge and expertise necessary to manage properties effectively.
2) Proactive Approach - At IDM, we take a proactive approach to managing properties. This means identifying potential issues before they become major problems.
3) Exceptional Service - Our friendly staff is dedicated to providing exceptional service at every step of the way.
4) Customized Solutions - We understand that every client has unique needs when it comes to managing their properties. That's why we offer customized solutions tailored specifically for each client.
5) Competitive Pricing - Our pricing is competitive within the industry while still offering top-notch service quality.
Conclusion
In conclusion, if you're looking for an experienced and reliable partner in property management look no further than IDM! With our concierge-style approach combined with personalized solutions tailored specifically for each client’s needs; rest assured knowing your investment will be managed professionally by experts who care about its success as much as you do! Contact us today to learn more about how we can help manage your rental portfolio efficiently!
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