My son has been a student at Boundless for a little over a year. And it has been an amazing experience for us! We absolutely love the whole Boundless team! The teacher's are so nice and very caring. I definitely recommend them.
Fantastic place to work! After so many years in the field, I finally feel like I'm at home. Culture & values align directly with mine & the way I want to care for the individuals we are charged with their care. I have an amazing team both in management and in direct care employees.
I've been in the mental health system my entire life and this is the only place I've ever been that actually treats me like a human being. Doesn't seem to matter who I work with either. They are incredibly positive and incredibly supportive and that's rare in this realm.
Very rude staff Kristin is the rude thinking I am lying about my daughter thinking I am the same person I can see why people pick oakstone academy and ability matters over autism school over them no affcis i would like to talk to the summer camp staff for summer camp for my kid not Kristin.
Miss Miller
I feel very lucky that we were connected with Boundless for my 10 year old. They ve given him the tools to work through anxiety and esteem issues.
They have a whole team that dedicated their time and efforts and experience to the betterment of my son's education and everyday living abilities as well as his speech therapy. I could not be more happy with the service they provided and sad that we have to now part as my son finds a new path. The help they provided for my whole family outside of my son could not be spoken on enough. They will forever be remembered and happily recommended.
Like most mental health expect them to tell you they can schedule next month. That will take 3 months of dead end emails, hold, voicemail to finally schedule and have that canceled. That's if your lucky. I gave up even trying to get help from this company. Like most mental health they truly don't seem to care.
I'm new to counseling and getting help.
So I was hoping for a good experience .My first two sessions were questionnaire getting started counseling sessions that cost me $120. After the two sessions I was supposed to hear something back in a week It took over 2 months and I had to reach out to them just for them to tell me that they can't help me and they referred me to somebody else after collecting my $120. They just seem not to care about getting you in for the help you actually need.
I wanted testing for Asperger's, or autism as it is now simply known as, for adults. What an incredibly simple thing to need but such a difficult thing to get.
I initially called and then emailed. It'd be very long stretches between answers to my emails. Initially they told me I needed to fill out the intake paperwork which they sent me a link to. I did that and then I asked what the next step was. After a long wait I get a response that I need to fill out the intake paperwork. Again I said I did this and again there was a very long gaps between responses. Finally someone tells me that there is other intake paperwork Beyond the initial online form. They said they'd mail it to me. This was weeks later. And should've been done initially. I get the paperwork and that very night I go through it which took a long time because it was a huge packet and I email it back to them. Again a long wait for a response. In the meantime I was asking questions like when can I get testing? They told me that it would be 4 months before I could be scheduled for testing. The enormous packet they sent me, most of it didn't even apply to me. It dealt with counseling and all these other things related to parents that have children that need therapy. They also wanted me to give my signature stating I had received the HIPAA booklet and other things that I've not received. So I crossed out some areas that just weren't right either because they didn't provide me with the information or because it didn't apply to me or I didn't agree to it. For example, it wanted me to agree to receive services for my treatment plan when I haven't even been told my treatment plan. What if they decide that medication is needed for my treatment plan and I don't want to take medication? I wasn't going to sign that without putting, "I will decide when I know what the treatment plan is" . In any case when I emailed back all the paperwork which they told me was an option, they didn't point out any problems with the paperwork. After 2 months, I finally get to my appointment date which they told me I have to have before I can do testing. They tell me I must wait outside and call to be let in. However when I call no one answers. I call again, no one answers. I finally go to the door and it's locked. Someone finally lets me in and tells me they don't have phones because they have just moved. They also asked me to bring the copy of the paperwork that I emailed. I bring it and now they are saying that there are problems and that I must sign without crossing out some areas. I explained that I'm not signing saying I received documents when you guys never gave me documents. Apparently they can't do that because their copier isn't working or it's just making very faint copies that cannot be read. I am so disappointed because this took me a really long time to even find a facility that would take my insurance and that tests adults. At any point they could've told me the paperwork had to be signed without being altered. I sent it over a month ago and no one said anything. Now I show up to my appointment, Drive the distance, waste time getting ready, and they will not do anything until they get the paperwork sorted out which is a huge problem because they don't have a copier that works. In addition they keep telling me they will tell me how much the appointment cost after the appointment once they bill my insurance. This was another question I asked by email well in advance of my appointment. This is not right. What if they came back and said it was $2,000? Anyone should be able to know the cost of a service before it is rendered. Mostly I just want to emphasize the difficulty I had dealing with people. I will say that Jim, who I had my appointment with, seems very nice but the office part of this facility really needs work. I'd also advise anyone signing papers to read them carefully and not sign anything that you don't agree to or that you haven't been provided with. There is no reason you should have to agree to do all parts of a treatment plan before knowing what that plan is.
Boundless' term 'non-profit', is just code for corporate-light. Administration needs to get their salaries, and that means admitting consumers inappropriately for services they don't need or are unfit for. How do you charge a family for speech services when they were getting dayhab before WITHOUT speech, because they're too old and will eventually go back to dayhab. Sounds like financial waste, but what do I know.
Admissions and clinic directors are essentially salesman, if that's the case. They'll put highly intense consumers in the wrong program because they don't have space in the correct program, thus exasperating frontline staff who don't have the resources/environment to treat them. Same thing with consumers who are too functional or not functional enough for the placement Boundless has assigned them to. We've watched multiple times where space is just being filled in a program to get that billing money. Not only are the consumers not a priority in this respect, but the staff are not either.
BT's are janitors, appointment schedulers, daycare, teachers, orderlies, security, trainers, therapists, and so much more. However, administration, billing, and managers are constantly giving them more responsibilities to do that other staff (such as the actual teachers) could do.
Management has NEVER resolved blocking off entire wings of buildings for one intense consumer, thus neglecting however many other kids are waiting to get back to work or instruction, keeping them from going home if their personal effects are blocked, cornering them in areas they can't leave from (to go the the bathroom/home/elsewhere), and forcing them to go outside with too few staff just to get to a needed area.
Work doesn't have to be hard to be work. Boundless disagrees (unless you're a consumer), especially if you're at the bottom rung of the corporate-light ladder. Managers take delegation to the extreme quite a bit, which might- MIGHT- be because they're overloaded with work themselves. If that's the case, then this is an upper management problem in not hiring enough managerial staff. It always comes back to money, and who gets what. Who is entitled to what.
You would think if there's a glove shortage, management would go out somewhere nearby to get some if staff are looking for them EVERY DAY just to be safe. Instead they wait for weeks/days to get them SHIPPED. Not particularly intuitive, or sanitary during a dangerous pandemic. Imagine if the parents found out...
Tell your manager your consumer's parents are dangerous and confrontational, and they'll tell you 'consumer first', 'there's no one else to do it ', 'they need you', and 'do your job'. Like appealing to staff's emotions trumps staff their need for basic safety. However, management has stated on numerous occasions that they have the freedom to refuse aggressive, confrontational, and noncompliant parents from their schedule. Ask a BA.
The double standards here are disrespectful and insulting to literally all of the unfortunate ADULT employees here that aren't management.
The employees are angry and tired, and it shows in their quality of work. Unfortunately, management may only write an employee up for making mistakes, not help them deal. That's not management, that's a machine.
Doughnuts, treats, and subpar counseling services don't make up for PTSD, OSHA violations, and general, brazen worker exploitation on the regular.
iamboundless.org
