I'm new to counseling and getting help.

I'm new to counseling and getting help.
So I was hoping for a good experience .My first two sessions were questionnaire getting started counseling sessions that cost me $120. After the two sessions I was supposed to hear something back in a week It took over 2 months and I had to reach out to them just for them to tell me that they can't help me and they referred me to somebody else after collecting my $120. They just seem not to care about getting you in for the help you actually need.