I wanted testing for Asperger's, or autism as it i...

I wanted testing for Asperger's, or autism as it is now simply known as, for adults. What an incredibly simple thing to need but such a difficult thing to get.
I initially called and then emailed. It'd be very long stretches between answers to my emails. Initially they told me I needed to fill out the intake paperwork which they sent me a link to. I did that and then I asked what the next step was. After a long wait I get a response that I need to fill out the intake paperwork. Again I said I did this and again there was a very long gaps between responses. Finally someone tells me that there is other intake paperwork Beyond the initial online form. They said they'd mail it to me. This was weeks later. And should've been done initially. I get the paperwork and that very night I go through it which took a long time because it was a huge packet and I email it back to them. Again a long wait for a response. In the meantime I was asking questions like when can I get testing? They told me that it would be 4 months before I could be scheduled for testing. The enormous packet they sent me, most of it didn't even apply to me. It dealt with counseling and all these other things related to parents that have children that need therapy. They also wanted me to give my signature stating I had received the HIPAA booklet and other things that I've not received. So I crossed out some areas that just weren't right either because they didn't provide me with the information or because it didn't apply to me or I didn't agree to it. For example, it wanted me to agree to receive services for my treatment plan when I haven't even been told my treatment plan. What if they decide that medication is needed for my treatment plan and I don't want to take medication? I wasn't going to sign that without putting, "I will decide when I know what the treatment plan is" . In any case when I emailed back all the paperwork which they told me was an option, they didn't point out any problems with the paperwork. After 2 months, I finally get to my appointment date which they told me I have to have before I can do testing. They tell me I must wait outside and call to be let in. However when I call no one answers. I call again, no one answers. I finally go to the door and it's locked. Someone finally lets me in and tells me they don't have phones because they have just moved. They also asked me to bring the copy of the paperwork that I emailed. I bring it and now they are saying that there are problems and that I must sign without crossing out some areas. I explained that I'm not signing saying I received documents when you guys never gave me documents. Apparently they can't do that because their copier isn't working or it's just making very faint copies that cannot be read. I am so disappointed because this took me a really long time to even find a facility that would take my insurance and that tests adults. At any point they could've told me the paperwork had to be signed without being altered. I sent it over a month ago and no one said anything. Now I show up to my appointment, Drive the distance, waste time getting ready, and they will not do anything until they get the paperwork sorted out which is a huge problem because they don't have a copier that works. In addition they keep telling me they will tell me how much the appointment cost after the appointment once they bill my insurance. This was another question I asked by email well in advance of my appointment. This is not right. What if they came back and said it was $2,000? Anyone should be able to know the cost of a service before it is rendered. Mostly I just want to emphasize the difficulty I had dealing with people. I will say that Jim, who I had my appointment with, seems very nice but the office part of this facility really needs work. I'd also advise anyone signing papers to read them carefully and not sign anything that you don't agree to or that you haven't been provided with. There is no reason you should have to agree to do all parts of a treatment plan before knowing what that plan is.