Housing Advisory Services Review

I called because I need help with rent and was suggested by 211, they told me that they don't help with homeless people or people who need help with rent. Their website is misleading and was a waste of my time trying to ask them for help. Don't bother with these people

It was a wonderful experience thanks Neil. We attended the homeowners class great information. You are the best

This place is a God send. I was expecting a ton of anxiety due to being behind on my bills. Monica has been a tremendous help for my family and I during this pandemic hardship. She was able to assist us with finding the help we needed during these difficult times. Thank you for all you do.

KimBerly was very pleasant and helpful when I called to get information regarding assistance and housing for two families that I am working with. She followed up with our conversation via email that included resources for the family immediately following our phone conversation.

I would rate it no stars if I could. No one answers the phone and they do not call back.

Family housing advisory is a great program The staff is very courteous understanding and professional. The response time was efficient
and Monica b was very helpful.

Absolutely Awesome! I walked in with a question, next thing I knew not only were all my questions answered, I was given information on the classes that were offered. I'm well equipped to be a home owner.

They helped me in the worst times if my life and I appreciate it so much

These classes are amazing. I took both the homebuyer class and the financial education class and both are very informative and helped me understand A LOT more than what I would've known when buying a house.

I recently received help with my rent. Monica Beasley was nice and very helpful throughout my process. I appreciate this organization and how they help people in need.

I cannot thank Neil enough for all of his help through my home buying journey! I definitely recommend this place!

I recently attended the home buying class, and it was very informative, the teacher was great, very knowledgeable.

Our organization has utilized Family Housing Advisory Services for over 20 years. Their staff is knowledgeable friendly and willing to do what is necessary to assist clients reach their full potential. Highly recommend their services!

Sat in waiting room for 30 minutes to be told no one was in that could answer my question on landlord problem. Left message on phone to call me and 4 days haven't heard from them. Not going to bother them anymore.

Very professional and understanding staff thst also advised of other useful community resources. Five Star customer service! Monica is a great asset to the organization!!

I called to ask some questions about my apartment complex i just moved out of. Was basically told that because im behind on rent theres nothing they can do for the massively unhealthy living conditions. I was just trying to see what i could do & the gentleman, Joe, was very very rude. I immediately felt like I wanted to hang up the phone because i didnt call to be lectured in such a negative way. I didnt even get to finish my sentence before but what does that have to do with what you were just talking about?? was said & i felt like what i was saying was just thrown out the window. The whole phone call was a waist of time.

Germaine is mean. Word of caution, if she answers the phone or is assigned to your case, ask for someone else.

I attended the Home Buyer's Pre-Purchase Education class and it was a huge eye opener for me. I would highly recommend it for any first time buyer. The instructor (Neil) was engaging and the guest speakers provided a lot of valuable nuggets for people shopping for homes.

They say they can help you but they can't ..local church what local church..there supposed to help you from being homeless ..there no help at all... they don't even need to be in business if they can't help the community

They can answer almost any housing related question. You may not get the answer you want to hear but they are helpful and their staff is great.

A non helpful non profit organization. Don't even waste your time. They have a tight criteria on energy assistance. Because I made 2 lump sum payments and had credits for 3 out of the 6 mo I was denied because it wasnt 3 separate payments. They get this funding yet keep half of it by denying others with garbage and low ball stipulations as such. People deserve better than that especially if you have paid out your tax dollars and fall into a crisis and yet cannot receive help. If an organization isn't doing the most to help the people coming to them then it no longer should be a existing non profit organization. A lot of time wasted hopes lifted for nothing. It's not like you are playing a lottery these decisions actually have life impact. Please do not respond with the general call us because like you said there's nothing you can do which is a shame in the organization within of itself

I was given this number by OPPD for a disconnection notice. I left a voicemail on 8/13. I received a call back on 8/19 saying I needed to email personal documents and I d hear back within 48 hrs. I did that as soon as we hung up.
No follow up, so I emailed on 8/25 to check the status. I received a call 8/31 wanting to start an application. Excuse me, but who has my social security card and drivers license and bank statement that I ve already emailed?
Also, tomorrow will be 3 weeks that I started this process. No utility company is going to give you that long of an extension.

UPDATE: I did finally get a phone call from Sharena (sp?). She was very helpful and showed a lot of compassion for my situation. I really appreciate all of her help.

My husband and I recently took the pre purchase class given by Neil and got a chance to sit down and talk about pretty much everything. From our credit, to the home buying process. We really had no idea what we're getting into but I appreciate Neil so much for all of his patience and help. He really seems to want the absolute best for those who come through his office. Needless to say, I was worried and scared at first, but after all the information given to us, I can not wait to finally be a home owner.

I had the pleasure of working with Kimberly. She was very helpful in finding resources for a family that I am working with. Kimberly made sure that I had all the information that I need to pass along to the family. She also was very professional and knowledgeable. I will make sure that if I have a family in need in the future that they contact Family Housing Advisory Services.

I gained a lot of knowledge from the homeownership & financial education classes that I took. I can't wait to make my dream a reality.

I attended the homeowners class & financial class, great information. Neil meet with me & very helpful setting up my budget, plans, & suggestions for my future home. So appreciative that someone is there for me & has great insight for my future. Thank you so much.

FHAS has been resourceful in preparing me for homeownership. With their assistance, I have developed a realistic timeline for becoming a homeowner.

My name is Anthony and I recently went there because I was behind on rent and had an eviction notice. As soon as I called they were very helpful and informative. I am a single dad with two girls and was on verge of getting kicked out on street with two babies. I was appointed Monica Beasly who was very helpful and knowledgeable about my situation. She was very nice and help me out!!! All I can say is God bless her and this organization!! For making a plan to help me get back on my feet .

The staff is awesome! Very helpful place , would highly recommend the services.