I called to ask some questions about my apartment ...

I called to ask some questions about my apartment complex i just moved out of. Was basically told that because im behind on rent theres nothing they can do for the massively unhealthy living conditions. I was just trying to see what i could do & the gentleman, Joe, was very very rude. I immediately felt like I wanted to hang up the phone because i didnt call to be lectured in such a negative way. I didnt even get to finish my sentence before but what does that have to do with what you were just talking about?? was said & i felt like what i was saying was just thrown out the window. The whole phone call was a waist of time.