A non helpful non profit organization. Don't even ...

A non helpful non profit organization. Don't even waste your time. They have a tight criteria on energy assistance. Because I made 2 lump sum payments and had credits for 3 out of the 6 mo I was denied because it wasnt 3 separate payments. They get this funding yet keep half of it by denying others with garbage and low ball stipulations as such. People deserve better than that especially if you have paid out your tax dollars and fall into a crisis and yet cannot receive help. If an organization isn't doing the most to help the people coming to them then it no longer should be a existing non profit organization. A lot of time wasted hopes lifted for nothing. It's not like you are playing a lottery these decisions actually have life impact. Please do not respond with the general call us because like you said there's nothing you can do which is a shame in the organization within of itself