Former Hotel Intercontinental del Lago. 4 * hotel. Now it lacked maintenance in the rooms. The one that touched me without a door in the bathroom and the water in the shower dipped the entire bathroom.
It is a very good hotel. The price of the rooms is solidarity. Buffet breakfast is excellent. Attention throughout the hotel is very good. It has general maintenance details that they must attend to.
The hotel is in the process of recovery after being expropriated by the government, who of course had left it in terrible condition. Nowadays it is a comfortable hotel, with clean rooms, power plant and excellent service from its staff
Contrary to the excellent attention of the staff, a large part of the pool service facilities are very poor and maintenance-free. A recovery work that can give better results.
Excellently maintained, they finally corrected the issue of public services with their own power plant and water. Exceptional quality of spaces, all inclusive packages attractive ..
The air conditioners in the rooms do not cool as they should ... the rooms need a major remodel ... the food just left a lot to be desired ... the worst, it does not have a parking lot with security. It is parked in front of the hotel entrance, but the cars are on their own. There is a vigilante but more ed it what is not that what watches.
Bad bad bad we went and not even if there was water
Very bad experience, bad service, the air conditioning does not work,
A traditional hotel in Maracaibo. With new administration. Compared to its best times, the quality and level does not seem to have improved.
The decline of this place is a reflection of the country. Expensive and mediocre service. The facilities and location are good but there is a lot to improve
Hotel. Remodeled very good attentions in. The best city in the world haha Maracaibo
Despite the country situation it is still a good hotel and still reasonable price
How sad what remains, like everything that red government rubbish touches!
It's a nice place, it has many spaces. But it is a bit neglected. The best is the pool area and the lake view
It was a very relaxing time that we spent in the pool ... It just lacks more maintenance to that area. Especially the pool itself (its tiles take off and can hurt children)
One of the best hotels and meeting rooms in the city
I liked this
getting better
The room was decent, but the attention was pretty bad; the food is terrible.
Very good remodeling of the lobby and a good cafeteria. However they comment the rooms still leave much to be desired
A hotel of tradition. I met well-known as the hotel of the lake was for many years the best hotel in the city that Maracaibo. You can still see on its walls, samples of photographs of important events during its first years, as well as photos of the construction of the building.
Its largest room, the "Bolivar" room, is still one of the main venues for events and exhibitions in the city.
Good Hotel! Its super comfortable rooms. The service in general very good! ... The air conditioning works perfectly, you turn it off and the room is still cold, I never thought that in Maracaibo it would be so cold. But that was excellent since they give it good maintenance, just as in their beds they have super good sheets that give an incredible warmth. You can not lose the lemon pie and the dusty of the sweet station that is in the Lobby, it is the best they have in the whole place.
There are not enough chairs for visitors, the service of the waiters is extremely slow
The air does not work efficiently because they are working with plants. Very expensive price for the service
It is a sadness how this hotel is abandoned, the elevator was not in service, the rooms have a very strong musty smell and the pool is falling apart; However, the human team took great pains to provide good care during my stay.
Excellent place to visit, to spend a day in the pool and with a beautiful view of the lake of Mararcaibo.
I loved it because it is and always will be the Hotel del Lago without Chavistas
Totally damaged, not even the shadow of what it once was.
The hotel is under a new administration that instead of putting much desire and changing for the hotel image do the opposite, from the buttons that at the time of requesting information indicates that you do not know what you are asking to the staff that works in public areas that has the touch as delicate as a sandpaper. I know that the hotel can improve a lot and give a drastic positive change if they start by giving the staff a change in how the customer service should be. I hope they realize in time before it's too late.
It was a good place in its time but due to poor management its quality has decreased
It is still the same hotel with beautiful design and architecture that made it a spearhead in hospitality
The hotel on the lake was the best in Maracaibo. It was sad to see it in the codes in which I saw it, at least the Tibisay administration is trying to recover it. Even so the 3 stars that I gave to me are many
It's still deteriorated. Bathrooms smell like urine 50 years ago. Leaks in the lobby. The pool is regular the only thing they put new chairs. The people who go are very ugly.
I think you can change if everyone collaborates together with the team d work q are already one of the most important and visited hotels q there are only have to put him empeno and love pra q can continue enjoying that beautiful landscape.
This hotel was the best of Maracaibo now it is the worst has declined since the Government administers it
Too bad this in the hands of the government was already a better hotel
Acceptable infrastructure service and very bad service
It is an emblematic hotel in Zulia, originally called Hotel del Lago, this new administration and image has not yet reached the public, perhaps due to the bad reputation left by the Venetur hotel chain.
Very complete as a hotel, they are currently renovating it, with some details in my visit with the water, control tv and a little delayed attention to the public ...
Place for rest, celebration and other entertainment ...
They do what they can. Only the photos remain from the 5-star era.
I do not recommend it this badly managed has many problems
Well ... taking into account the hands that previously handled the hotel, I give an apology for it with respect to the facilities and their maintenance. What I can not apologize, is that, opening a new administration, the service is BAD .. when I arrived I was given a room occupied, I went through another one that had a wet carpet until I reached the one I stayed. I asked for an iron 4 times that never arrived, the Housekeeper knocks on your door several times a day just to confirm that there is someone in the room .. ???? ... the last night, at 1 in the morning Security at my door to ask if I had canceled the night of that night, which of course had happened and there is no reason to bother a guest for an administrative aspect they did not know how to handle ... I ordered towels and towels from noon They brought them to me at 8 o'clock at night. The food, I just tried the breakfast really that very good and varied. Attention is what should improve but 100%. I notice a little disorganized but I hope it's just a matter of adaptation. What I can say to you with property is that it will be a long time for me to return here.
The old Hotel del Lago, a 5-star Mcbo hotel, has been under new management for months, no longer from the government or Venetur, it is now known as Tibisay Hotel del Lago.
Although it is still noticeable that it is in the process of recovery, it maintains the stores that it had on its ground floor of imported items, designer clothes, barber shop, etc., all at the same level of the lobbie.
The air-conditioned restaurants, its spacious party rooms, the bar and its more than 200 rooms.
In the pool area they maintain the open-air restaurant and the pizzeria in air conditioning with grilled pizzas, the pool is operational although it also requires improvements.
The facilities are still the wonderful facilities of the much loved hotel on the lake, they preserved some of their employees who have been in it all their lives ..... Do not use their services this time it was just visiting and it was a trip back in time. .. God allow me to fully recover and be the icon that was of the city and the quality of its services.
