Hotel Pennsylvania Review

Went there for a meeting. The lobby, elevators and the conference room were clean and comfortable

This hotel is a straight joke. Not only as it as expensive as the other hotels the lady at the front counter was rude as hell. I am very discussed. A hotel that has two stars should have better customer service.

The customer service is appalling, the queue time for your hotel room depends when you check in, I checked in at about 7pm and it was a 45 minute queue, the staff at the check in desk barely look at you and they aren t very polite. We had two doubles booked and the first room we got had two singles, we had to change, then the second room we got the door for the bathroom wouldn t close and it was really damp without towels, so then finally they gave us a clean working room, despite the room changes not being our fault the woman at the desk rudely told us it would be the last time that we could change acting like it was our fault.You have to pay 7 dollars pp for breakfast and you only get 1 pastry and a hot and cold drink, you could get this breakfast cheaper at a deli or even by buying the food for breakfast at target which is opposite the hotel. The house keeping staff were much more better and accommodating than the customer service staff, I nearly left the hotel at how blunt they were being. The only good thing about the hotel is the location, however if I could next time I would go to a different hotel, I really got put of by the rudeness of the staff. Also the bathrooms need renovations, they are damp and plaster is peeling of, it looks like something from a $50 a night hotel not a $300 a night hotel.

Each floor is unique. I stayed on the ninth floor.
The history of the building is the hotel was designed for the working class. It fits that perfectly.

Great location right across from Madison Square Garden. I was able to easily backpack around to everywhere in the city on foot each day without spending a massive amount on the room. Also it's right across from Penn station and has a shuttle that runs to and from the the airport (I flew from LGA) for 16$ a trip, a lot cheaper than Uber or a taxi.

I went to visit one of the biggest Rising Business Conference meeting. It went well. I can't wait to grow in Business.

Luce in housekeeping on the 8th floor helped make our stay a positive one. She personalized our stay by calling us her guest and ensuring that all issues in our room was take care of. My friend and I share these comments. If there is an employee of the week, month etc. Luce is the lady. Go Luce, Go Luce, Good job, Good job. We gave her a 5 square rating but this should be higher.

Gloria and Valerie!

My friend handled everyone's accommodation booking on this trip - I shouldn't have gone looking at the reviews, because they kinda freaked me out beforehand! So I promised myself if it was a nice experience I'd leave a nice review to counteract all the scary ones.
We came to New York for New Japan Pro Wrestling / Ring of Honor's G1 Supercard show & all the related events, so since it was at MSG this place was right across the street. It also by total coincidence ended up being where all the NJPW wrestlers were actually staying, which was the absolute definition of surreal.
We checked our bags around eleven and were gone over at Matsuri in Brooklyn til around 9 - my friends left a little earlier and so were probably back for actual check in time, we definitely were not - by the time mum & I got back there were no two double bed rooms left of the tier we paid for, so we got nudged up a little to a one-king-sized bed room which I gather was one of the newly renovated ones that just opened, with the option to switch the next day. We never did, though, because it was quite a nice room on the 10th floor. New carpets, nice clean bed, freshly touched up bathroom, new furniture. Mattress was a little hard for my tastes but mum likes hers firmer and loved it, so different strokes I guess lol. Top tip - when shutting the shower off, turn off the hot water nozzle before the cold! I'm glad my foot wasn't further forward when my idiot self did it the other way.
I think it must be the very early riser indeed who gets a full breakfast on the vouchers - our earliest visit to the little cafe was around seven thirty, I think, and we got danishes / juice & tea. But they were really nice apple danishes (the cherry ones the next day were even nicer) and kept us going until nearly ten that night 'cos we didn't have time to eat in the interval.
Staff were always very nice to us - in fact one of the guys working on the ongoing renovations was the one who showed us how to work the keycard when we couldn't get the door open on Friday morning lol.
There's a little shop that had stamps, one that sold postcards, and a postbox just near the cafe, so I could mail my friend her promised NYC post card, too...thankfully without too much more walking lol.
Granted my positive view might be a lil coloured by the fact that there's only one place in the world I can say I hugged Hiroshi Tanahashi, and that was at this hotel...but overall it was a wonderful stay :)

If I could give it 0 stars I would ... it looks like a scene out of a horror film... atrocious and disgusting, garbage everywhere and the customer service was TERRIBLE took forever just to check in ... I m appalled

The hotel is big structure, however very old and in bad conditions. It would be a nice place to sleep if the price was waay cheaper

I booked the classic room. Room is very nice. Got upgraded to a king bed for free, which also included a killer view of the empire state building. I was hesitant to book here after reading some of the reviews but since I've been here everything has been great. Valet service was fast, and front desk checkin was fast considering the line was pretty long. So far so good.

Being "historic" is not an excuse for not renovating or updating your rooms and accommodations. Although it is conveniently located, the quality of the room was abysmal and did not reflect the pictures they show online. I've paid comparable rates for rooms that are orders of magnitude nicer, in NYC. The paint was chipping, the AC leaked onto the floor, art had ben removed from the wall, the bed was old and uncomfortable, and the carpet needed cleaning.

This place is old it smell. Upon check in they gave us a dirty room. Then the next room had black mold. Worst place ever. They need to do some update to the building . we slept with lights on felt like bugs crawling on me when I was sleeping. Dont not stay will be calling for refund.

Convenient but for $50 more you could have comfort, cleanliness, and convenience. This place is nasty.

I was there for a business conference and the place was very noisy and was very dingy. Would not recommend especially with all the other options in the area.

First, the monitors in the lobby to check-in didn't work. Then the lobby was like Grand Central Terminal--noisy, crowded. Then the line to check-in was nearly an hour wait. Then there's a surprise fee you must pay to check-in for free wifi (which we didn't trust, didn't use), for a free continental breakfast (where you are limited to one pastry, 1 coffee, 1 juice--and didn't use), a coupon for discounted meal at a restaurant (didn't use) and use of the gym/pool (which we also we didn't use). The line for breakfast, if we even wanted to use it, was over an hour long as it wrapped around the lobby! We're in NYC--why would we limit ourselves to a very limited menu when options are abound right outside?? All of those, which we didn't use, cost ~ $34. Then the room was old, dated and dirty--with stained towels with holes! I wore flip flops to shower in the grey (used to be white) tub. So, needless to say, spend the same (including the check-in fee), or a little more for better accommodations.

It's always busy here. In front and in the lobby are filled with people. Guest and those selling to guest. It was raining when I went so the front was filled with tourist and those selling umbrellas. As you go up in floors the traffic and noise dies down tremendously. I was there for a conference. The AC was to high and froze many of us out. I had the right mind to ask if the AC could be turned down, then Wala, it was. No more cold. Conference space was good and spacious, very accommodating.

this hotel is the worst hotel I've stayed at in the world. I guess it must have been very inexpesnive , it certainly is now. There is no other hotel that even comes close to this price. Had AC break during summer, changed rooms, AC only went to 78 in the next room. Changed rooms third time and the pillow had dirt all over it!!!! WOW. Took the pillow, went to the lobby and threw it on the reception counter. Security walked me out and my friends had to go into the room to get my stuff.

Hidden $17 fee was bothersome. However, can't argue the price for the location.

Excellent views (from top floors) and excellent location... that's about it. Unsatisfactory air conditioning. Shabby and minimal furniture. Abysmal plumbing fixtures. Low quality linens. Questionable cleanliness.

I stayed overnight in the city to watch a play and hotel Pennsylvania was the perfect choice. Fast check in, great room service, excellent rooms, and fast check out. I would definitely recommend to a friend if they need somewhere to stay!

Basic needs are met - fine for sleeping and showering. Minimal ammenities - no refrigerator, no microwave, stiff towels, small rooms.

No complaints from me! The first room I had was a dump but I expected that...I booked through expedia so I expected a low end room. So I upgraded and my room was great! I left today and the next time I go back to New York I will book my own room at the Pennsylvanian and not through expedia. No bugs and no mice. Great location!

worst hotel I've ever been to. Cold Dark Ugly, dirty, bad service don't go

Very expensive and they call themselves a 5 star hotel, only think 5 star is the cost.

Needs new management.

A hotel that ABSOLUTELY you should NEVER choose to spend your vacation. They have little staff to check in, the photos on the internet looks good what is really a LIE, the walls are DIRTY, the bathrooms are not remodeled, the room is dirty with spiders and cockroaches, the A/C it wasn't worked, we asked to open the windows and the dust from the window got inside the room. We buy flip flops to be able to bathe, the doors are of the 1900, we stayed there only for a couple hours, totally unacceptable. PLEASE NEVEEEEER choose this hotel to spend even one night ...

Great place to stay in NYC. Right across the street from Madison Square Garden and a stone's throw from Times Square.

The room was absolutely huge and relatively expensive. But that was just because they didn't clean to other the rooms and we got upgraded. I really really cool I don't like how heavy very heavy the atmosphere is. mean the lobbies great it's a very historic building and its even before they had like ventilation shaft but I mean the decor could use a little update and maybe the female Ghostbusters could stop by and like get rid of the creepy feeling shining ghost

Dusty. Saw a few mice. Rooms falling apart. Silly prices.

Staff is on point about your needs and concerns!! I have a couple more days to go. And I will definitely refer this place and be back again.

The rooms are very poorly maintained. There was a hole in our wall and the floors are covered with dirt and grime. The shower was broken so you couldn t really shower. We tried to call guest services to get a pillow sent up to the room and we let the phone ring for 20 minutes before we just got up and went down there to get them ourselves. We still waited 20 minutes for that as well. This was not a good experience for its price point. The location is nice but I highly recommend staying elsewhere.

Overall frustrated with my stay at Hotel Pennsylvania for the following reasons.

- One hour waiting time to check in at 8:30pm
- One and a half hour waiting time to leave luggage at hotel post checkout at 11:00am
- Extra charges for Internet
- Extra charges for luggage storage for a few hours

Positives:
- Location
- Cleaning lady is really pleasant

Its got smoking rooms. Its price varies by the deal you get. Its possible to get a sub par room there but if it looks wonky go back to the front desk and they'll give you better.

Save your money, get an Air B&B.

This hotel is one of the most expensive places I've ever stayed in and it is a complete dump.

My first room had a mouse in it. Second room ("suite") had questionable stains and burns in carpet as well as shower that is either scalding hot or ice cold.

I was also unable to get a copy of my receipt after calling, emailing, and requesting assistance through their website.

this is the worst hotel ever I have been for last 30 years I was travelling around the world. the rooms have mice , we change the room because we saw a mouse, when we asked to change the room from third floor, they said they don't have room until next day, when we change the room to 10th floor we found another mouse and they don't want to change the room or give credit for filthy room. the service is really bad, the entire hotel is dirty and filthy... yuck, never go there again...

It was a nice hotel the only thing bothered me that it kinda takes forever to get checked in here.

Roof top
Fun n party place

The rooms are not clean. Check in took forever. It literally took me an hour and half just to get into my room. The manager was rude(African american working on 23rd May in evening shift). He handed us the key, we went to 8th floor to our room and found that the key was not working. He didnt even care to apologize and simply threw the same card(key) and said " Try it one more time". Are you serious? Is that the way Hotel Pennsylvania train their MANAGERS?
Its a big no from me to get into this junk again.

I hated my stay we got our money back the way they showed on the internet it is not the same. When we found our room there was a PERSON sleeping in our room and then they had bugs and smelled like marijuana. Also they would allow people to smoke where there is kids. Please do not book this hotel they are a rip of and if you want a decent hotel save you money and go somewhere else please.

Location was good, room was small dirty and old looking and valet parking took 40 minutes for $53. I would have been better off parking across the street at the parking garage for $21 and getting to and from thr car myself. Checkout line was way too long.

Very good location! The price is the best around the area. The rooms were smaller than I thought. The beds were comfortable enough. The bathroom was very dirty with hair on the floor and the tub/shower, some red liquid around the toilet, and mold (very big and hairy one) by the mirror.

No updated rooms were available so I was stuck with a room that looks like it hasn t been touched since the 1970s. The a/c doesn t work and the room smells stuffy/odd, the carpet is old and stained and the bed linens are cheap and sketchy. While the sheets were clean, the bedspread was stained and ugly. If there had been any other room available in NYC (less than $400) I would have taken it, but there wasn t . The front staff was very nice (even though it took an hour to get checked in) but I will not be back.

Helpful and friendly staff. Hotel room was changed on request without any fuss.

Very old, run down establishment. Rooms were not very clean, heater didn't work, bathroom was uncleanly. Nice staff was best part.

WARNING!! DO NOT BOOK!! LOOK ELSE WHERE!!! The worst customer service ever, took over 2 hours to check us in, upgraded up to a new suite only to be chucked out a few hours later, over charged us $500 without asking, told there was a pool and sauna by their staff and later finding out there was none!! Plus the rooms are not as pictured!
Don't waste your money, the subway is easy to use, book elsewhere and commute!! At least you'll be happy!!

Very well located. Good for people who just need a place to drop their luggage and then hang around.

Worse hotel I've ever stayed in. Clerk nice. Said she gave us one of the newly renovated rooms. When we got in it, there is a desk but no chair to use to sit at it. There was no foot stool, but I guess it doesn't matter because there is no room. In the bathroom the toilet is so close to the wall that you can't comfortably sit on it because you leg is pushed up against the wall. The sink is a pedestal sink with no where to put your toiletries to clean up. There is no fan in the bathroom but I guess that's ok as there was no hot water or water pressure. When we went to go to bed, we tried to adjust the air conditioning, but no matter what we did it would not cool the room.

Customer service was ok. For $400 for one night,not worth it at all. Room was small and outdated. Really not worth the price,even taking location into consideration. Not worth it.

Very busy location, but overall a great experience for the price, and especially for the location. Rooms are older, but clean and spacious. Bathroom can be small, but is also clean. No complaints! Definitely an excellent value if you're looking to travel to the heart of NYC on a budget.

Disgusting. I spent less than 5 minutes there and I went back down to ask for a refund. Roaches crawling around. Dirty linen. Dirty shower. Dirty/dingy hallway. The manager was friendly and cooperative when dealing with me. Believe me I was scratching my body for days after being there. Dont waste your money on this place if you care about hygiene.

Felt like I was staying in a motel. I've been in kitchens and closets bigger than this.

Awesome location. Cheap for a hotel in the middle of Manhattan. A bit old and not very clean.

They have shops inside, fast service, convenient places to go to, clean and well guarded. It was a very nice experience. Looking forward to the next few nights!

I had an old room on the 17th or 18th floor. It was big, with a large bed, and a bit shabby. But I absolutely loved it. It was on a corner, so I had a great view. The water pressure of the shower was astonishing. If one could point the shower head out of the window, I think it could spray two or three blocks away.

Its got what u need ...great location. You can walk to so many attractions..empire state building..madison sq. garden ...broadway and so much more ...good rates gd bed and good shower ....100 yr anniversary..enjoy N.Y.C.

Access was very easy, a little too easy for someone that didn't have a room. I was visiting a friend. There was no security check. Needs more security.
Otherwise nice place. Rooms are too plain.

Awesome views (see photos) . They have free breakfast but you better get there before 7am or wait in a long line. Great location though, decent room.

Decor and furniture is outdated but it was clean, affordable, it is right near a subway station and easily walking distance to Times Square. For a hotel in the City it was fairly spacious but it was very noisy. I was on the tenth floor and could still hear things happening on the street and you could hear the people around you/in the hall talking.

Other than that, I was very pleased with my stay.

Rooms are pretty comfortable, still a bit old fashioned. Great location, it's the reason I give a high rating.

I've been reading these reviews and honestly I'm shocked!! This hotel was horrible! The room felt damp, the carpets were damp, the heater in the room was not working, we had to get a maintenance person to come up to our room twice to fix it, not pleasant in the middle of winter. The ceiling paint was flaking and the bathroom was gross, honestly I would never stay there again. The hotel needs a major renovation and I'm shocked the City allows this place to operate in this sort of condition.Over all, horrible experience.!!

Good grief..like American Horror Story come alive. Sorry in need it renovations. The old doors..not that interesting. Spacious! Great elevators. Low price. But old. Outdated. Much better in city for price.

Dirty, scary and unclean room. Check in takes 30 minutes. The good thing is the location is ok. I mean acceptable but Not that much.

The room was very dirty and looked like it hasn t been worked on since the 80 s. Is the business model to charge people for location and completely forget quality standards, knowing that they have to stay anyway? The bed covers were also stained. Thin walls didn t help when a drunk neighbor started yelling in the middle of the night. Not a good experience.

This historic hotel is located on 7th Avenue in NYC.It's located across from Penn Station and The Garden.The rooms are comfortable,the staff is excellent,and the hotel's history is litterally posted on all of the rooms.It's location makes it accessible for shopping and good eating.

WORST. PLACE. EVER! The wall paper was chipping, the air conditioner was pretty rusty, litterly. And the toilet was, no joke, the size of the one at my child s daycare. The carpet was brown and really...used. We had a great view... the back of another building. I was with my parents, and they where mad that it cost more then it should for what we got. My family complains too the manager VERY RARELY, but we did it twice. We complained about the room, and the fact that in the website, it looked really modern, unlike our room. We moved rooms twice, still not a little satisfied. We planned to stay for 3 nights, and that became 1. In the end, we packed our bags, and WALKED a couple blocks IN THE MIDDLE OF DECEMBER! We were not expecting this, so we didn t put on a lot of winter clothes. The place we stayed at in the end was SOOOO MUCH BETTER! This proves not to believe everything you see online.I WARN YOU NOT TO STAY HERE!!!

I've stayed here multiple times. It's centrally located and there's a major metro stop (penn station) right on the corner. Also, the price is always decent. The place is in major need of an overhaul, though. Last time I was there I saw black mould on the ceiling (main reason for the 3 stars). That being said, I'll stay there again.

A huge hotel in Manhattan with a grand entrance and on site shop and restaurants... That's the only good thing about it. The room was quite small for 2 people, behind the ac was exposed and dirty, the shower had tiles coming of the walls, but to be honest if you're only going to be there to sleep at night it'll do....

I love the Hotel Pennsylvania. It's location can not be beat, especially if you travel to NYC by train as I often do. It is right across the street from Penn Station. It's a huge, older hotel with mostly smallish rooms but good for NYC. Shopping around can get you some really good rates here, too.

Dingy and dungeon like on the 11th floor. Low quality rooms. This hotel only had a good location to its name. Rooms are not even ready when you check in.

Nice and central location. Beautiful reception with helpful staff. Rooms are a bit worn and the walls are paper thin.

Hotel Pennsylvania WILL ALWAYS BE my TOP CHOICE OF HOTELS just because of its location alone...the cleanliness, attention to detail, and great service is just added bonuses...

My room was great, but other rooms were shite. I shared with two others, and we had two super king size beds and a smaller portable bed, however two of us shared a king size bed and the other had one to themselves. The room was clean and tidy with a fab view of the city and the bathroom was great. We had a flat screen TV with various channels and were able to access wifi. I travelled to New York with my college so there were several of us with rooms there, other rooms were awful, for example they had ancient box TVs and, single beds, and rubbish views, as well as being quite creepy and eerie. Overall I would definitely recommend the hotel but if your room is shite make sure to ask for a room change!!

Only good thing about this hotel is the location of the property.. needs complete overhaul..

Maria. B WAS GREAT. She helped make our stay easy and enjoyable as newlywed couples.

If 0 star was possible, i would opt for that or in the negative...i have no choice hence 1 star.
On arrival Stand 2 hours in line to get your room keys. Only 2 persons working.
Shabby room with water in the room.
Entire carpet was wet.even chairs wet.
Room was Changed.
Breakfast one piece of croissant or cake only with tea or coffee.sometimes no milk......
Next day.....at ..the breakfast place the lady refused to take the coupons given by hotel.
Told me go back and change coupons to a smaller different one.....
Then why does the hotel give us wrong coupons.
Never recommend this one....
Every time you have to reach for help u see 2 people working with 100 people standing in line.
Ridiculous.....most horrible experience...ever...I have visited usa 15 -20 times...but nothing like ...this. this hotel is a problem...

Not the greatest hotel but great value for money and location is amazing

older hotel with great customer service. Ideally located and accessible to most attractions in decent travel time. In front of Madison Square Garden.

What was once a symbol of opulence is now a s@#$hole. The carpet is stained. The rooms look like they needed to be renovated 20 years ago. Wear rubber boots while doing anything in your room as you don't know what has been in there.

Perfect expirience. You become the part of history in this 100 years old hotel. Beautiful

Excellent economical hotel near to times square, neat and tidy rooms

Sheila that works at the check in desk is amazing! She went above and beyond to help us!! She was very accommodating and helped us through all the kinks and was such a blessing!!! Very historic hotel! Was clean and had a view of the Empire State Building from our room!

Is the best place to stay in New York near of principal places. The rooms are nice with all services.

This is the worst hotel I have ever seen. There are stains on the floor and no free WiFi that was advertised. Advertises an indoor pool, but it s not even in the building and it s 18+, kids couldn t swim though not written anywhere on website advertisement. Every worker gives you a different answer or doesn t know the answer when you ask a question. And finally there was water dripping from the ceiling. One star rating from me.

Wanted to say it s the worst hotel I have been to at this price range, on second thought, it s actually the worst hotel I have ever been to ,period. Rude, low efficient staffs who clearly hate their jobs; ridiculously dirty and straight up depressing room and decoration that will sure rub off and lower the quality of your entire trip. Do not trust any good reviews, they are clearly bought. If you have seen the condition of this place, the fake good reviews sound sarcastic. Do not stay here for any reason they give you, by historical they mean ancient dungeon that was never cleaned and have rats running around , I guess the location is fine but the transit in NYC is way too good for you to stay in a dungeon like this and you are absolutely not going to enjoy your trip living in such terrible condition despite the location. I feel ashamed for my family to give money to this place so they can keep open another day and it feels morally wrong to not warn others to keep away from this place. I cannot stress how terrible a decision it is to stay here, if you are considering staying here, just know that the 30bucks you are saving is going to cost you the entire trip and traumatize you for weeks to come. Please take your money anywhere else and let this place die for the betterment of humanity.

Rooms are really run down, and staff are rude. Would NOT recommend!!

This Hotel is a ruin for its perfect location Manhattan.
Broken bath tubs and furniture.
Decading rooms carpeting and beds.
And Bugs, rats and mice.
Staying here in New York was a great idea for a group of Exchange Students crowning their trip to the USA, until the mice problem started.
Having mice and/or rats which were eating stuff out of our luggage leaving fecies in our room we decided to change it.
The staff and in particular the Hotel manager on duty weren't helpful at all telling us that there was no rooms while checking more and more guests in without a prenotation leaving four of us at 3:AM with a room with mice and no place to stay.
So we had to sleep on the floor in one of our German girls on a extremely moldy humid and cold floor.

To be honest the hotel was very bad overall, bed sheets with hairs and rooms wasn t clean properly just an overall bad service and bad communication between staff in the website doesn t say about the amenities for example the pool it s outside of the hotel and has a restriction with the ages and the same with the breakfast when the room it s for 4 guest it s only two tickets doesn t make any sense and it s outside of the hotel too. People in front desk has actitud and bad manners if they don t like to work costumer service what they are doing that.

3 to 4 stars. I really can't decide. Say 3.5.

Fantastic location!
Great staff!
Awesome price for the location. It's directly across the street from Penn Station main entrance.
Very convenient.

However, this is an old hotel which has its cosmetic issues. The lobby looks great but the rooms and hallways are a bit run down and show their age.

There was no fridge or microwave in our room which was disappointing. I would at least like one of the 2. It WAS CLEAN but it was aged. When we arrived the smoke detector was making a chirp every 90 seconds or so. We told the front desk clerk (very pleasant) and went out exploring for a couple of hours. It was fixed when we returned.

The breakfast is sub let to a restaurant just a stone throw away. Very easy to get to. They offered a choice of bagel/muffin/Danish, fresh fruit cup, and a coffee or OJ. It was simple but good. You can also upgrade to the full buffet for an additional $10 per person. We chose not to.

The bed was comfortable. The towels/linens were economy but they were clean.

Overall, if you are looking for a reasonably priced place to sleep on your NY adventure I'd recommend this hotel.
If you are looking for a fancy place then you will have to fork out much more money.

Room was dirty and smelled bad. At check in one employee said I can do a free early check in at 11am & when I went at 11am I was charged for early check in. My reservation was for a double bed. I was put in a one full size bed & was told that a full size was considered a double bed.

Never again, mice in the room and very bad customer service. Dirty and worn down.

Very dirty. There were chewed holes on the curtains and on the floor.

American Horror Shory....please consider this hotel for your next season. Hallways were scary. Rugs stained and dirty. Knobs in shower,wrong direction. Burned myself in the shower. Im a New Yorker, ashamed of this establishment.