A beautiful place, very good attention, very rich food and prices according to the place. I do not give it the five stars because I saw the upper glasses somewhat dirty, and I consider that in that place that is important. To improve that you can. Thank you for the care.
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Old style hotel. Irregularities in service. Not the best location in town especially if you have to venture at night alone in the street. Restaurant menu is limited and buffet not available on week ends. Short of staffibg at the reception desk. As a whole, Disappointing for the level of service expected at Intercontinental.
The hotel is great! The rooms are spacious and clean, the view from the top rooms are pretty nice. Although it's not the best area for touring and stuff, you can get to the public transportations pretty easily from there. Subway is a bit confusing, but safe to take.
The staff at the hotel are polite and they offer good breakfast.
A bad disaster, $ 1000 cash signal for a double base room and the fridge is empty, the safe never worked the end of the year sign was the most horrible thing I lived in life, I'm still hungry to remember the menu They gave and slap service. Worse was to try to take the reservation of the room and dinner at the end of the year in a day and a half had not yet registered. What to say a hotel for conferences and foreigners.
Very good hotel The only bad thing is the confectionery ... the service is slow .... If you want to have lunch there and you're short on time, it's not a good option
The food is great for both lunch and dinner. Excellent service throughout the hotel. The front desk worker upon checkin was a little on the rude side but I write that off on translation/cultural differences perhaps.
Hotel very quiet. Ideal to rest. The facilities are impeccable. The same as the staff. Some rooms (especially those on the third floor) have details that do not correspond to a hotel in that category.
Enjoyable stay. The location is fantastic, with sights in walking distance in all directions. The front desk staff, bell hop, and spa staff were all extremely kind and professional. My only negative experience was with the concierge. After walking 20km around the city, we got back and realized we had a problem with our ferry. I asked the concierge to call (I don`t speak spanish)and he told me they don't pick up and gave me directions to walk to the office. I decided to go to my room and try and call anyway as I was too tired to walk more. They picked up but didn't speak very good english. We had a 5 star experience besides that
The attention was always excellent and breakfast too. But you notice that maintenance is lacking throughout the hotel, to be 5 stars. The spa is quite incomplete, there is only a pool (which was half cold and more for exercise than relaxing) and a sauna. The price of the massages seemed excessive. The breakfast is very good.
The staff in all aspects of the hotel were excellent. From breakfast to dinner all the food was great. Rooms were clean, roomy, and a pleasure to stay in.
Rooms are outdated. Intercontinental its a brand that it's known for quality, not here. The only thing that is SUPERB its... the people. Employees are amazing! When it comes to accommodations the rooms are not updated, beds, furniture, carpet, bathrooms need to be brought up to par with the brand.
Bad stuff first - initially the door staff were rather rude and seemed more interested in talking to each other then helping with the luggage or opening the door
Otherwise - the staff on the club floor were fab, rooms are a little dated but not shabby and are very comfortable. Good selection of restaurants, nice pool and sundeck and fantastic concierge. All of this more than made up for the bad first impressions
the rooms were very nice, clean, very comfortable bed, the bathroom was very clean, I enjoyed great food and delicious desserts. excellent client service
Excellent attention, very friendly, very polite, the room very clean and I liked the recommendations they left us. The 5 star facilities and the very well located place, walking reached several places for tourists and restaurants, safe and quiet. RECOMMENDABLE