Hotel El Pardo Doubletree By Hilton Reviews

Excellent hotel, very comfortable, unbeatable service, 100% recommended

I ve been living in Lima for a while now, and when friends or family come to visit I have always recommended El Pardo - until the most recent visit it has been a good recommendation. In booking in advance for the most recent stay, the guests were made to pay an 18% tax on the stay that was clearly stated to be only for permanent residents or people staying in the country more than 60 days. In trying to ameliorate this issue in advance, we were assured that this charge would be waived upon check-in at the hotel. Once my guests had arrived, they brought up the 18% tax that they had been promised would be refunded at check-in, but were told it needed to be discussed with a manager who was off duty. The following day, we followed up with said manager - he was not helpful and in fact quite condescending - we pulled up the website that specifically stated the tax was only meant for people staying in Peru for more than 60 days, or permanent residents of the country - no budge. Ultimately, we decided to discuss the issue with Hilton HQ in the US, but the experience left a very bad taste in the mouth - especially for a hotel that insists that if there are any issues, they will make it right. After this experience, I d warn visitors to Lima not to stay here - there are plenty of excellent hotels in Lima and in Miraflores specifically who won t put you through this during your stay - choose them instead.

Very close to Kenedy Park, for restaurants and entertainment. Comfortable and very good service

Staff is all very friendly, helpful and responsive.

A full service, independent and large fitness center with classes and two floors of equipment is free for hotel guests. The breakfast buffet is bountiful featuring The usual fare plus some fruits found only in Peru - yum.

Silvana, one of the concierges is a standout. Perfect English and arranges everything effectively. (She really knows how to make things happen)

Location is ideal near JFK Park with numerous shops and restaurants. In the immediate area, a highly rated local chef's restaurant, Panchita - with nicely prepared Peruvian fare in a comfortable atmosphere; and Matsuei, a superb high-end Japanese restaurant and sushi bar.

It is an excellent place, with good service, very good atmosphere.

I have passed several times. I have seen your changes. I liked the night that I entered.
Someday I'll be back. Since I live in Lima.

The Hotel has a magnificent view of the Paradas bay and the very friendly and attentive staff the spacious comfortable and very clean rooms.

It is the third time I register in this hotel and feels like home, very close to Kennedy Park and LarcoMar. World class hotel!

They are very friendly and helpful, the hotel is very comfortable, but there is no wifi in the rooms, it's time to go out into the hall to get a signal.

Great location especially also for tourism. The airport express bus stops at this property making it the easiest option to and from the airport. Great friendly staff and rooms are spacious and clean. The restaurant options and quality are good with a great breakfast spread. The gym belongs to an external company but hotel guests have access to it.

Excellent attention and youth willing to serve as a guide.

Busy hotel, good service, competitive without a doubt.

The hotel is very good, the services are very impeccable

Nice hotel. Nice service and especially the hunters. Only 4 stars because for a suite with 2 bathrooms there was only one bathrobe and a bathroom without a beauty product.

Hotelaso very very good also because what it costs 5 stars, super friendly and attentive. recommended

the hotel is old, the executive lounge is tiny and under stocked, the location is okay.

Stayed there for a month straight. Friendly staff, solid breakfast buffet spread, good sized rooms...especially on the newer portion (room numbers in mid teens to twenties). Not 5 star because room service food is terrible...lima as a city has such great food, it is a shame that the room service food here is so disappointing.

Top shelf hotel and their attention to service would have to rate this hotel highly.

This place is awesome. Friendly 5. Great complete breakfast. Cool top-floor pool.

I loved this Hotel. Very close to the heart of Miraflores.

Very friendly and the room suite senior very spacious and comfortable.The breakfast very complete

It is an excellent hotel. The attention is friendly, timely and always ready.

It is well located in the center of miraflores, events and work breakfasts that are organized siemore come out well

Good food. Loved the chocolate cake and their ice cream. Very polite waiters.

Excellent hotel Comfortable and friendly treatment by staff

Everything in a walking distance, safe and plenty of good places to eat good food

Excellent service, free internet and very comfortable and modern rooms.

Reasonable accommodations, average service, poor breakfast and restaurant. Well located.

My mom works in that hotel, I'm very happy about it and it's very nice, although they have taken away some things, for example the nursery, the weight room is in another place but I love it, it's very nice, although it costs a little, it's worth going to .

They always take care of me when I stay there. Great staff. Good gym. Excellent club room.

Lodging establishment very well located in Miraflores, ideal for people who come for business and recreation. It has event rooms, restaurants.

Good location, great customer service, nice rooms, very good cuisine.

A luxury hotel to be completely satisfied with the first class service

Years I use this hotel when I visit Lima, it feels human warmth

Very good service, full gym, very friendly staff. The only thing that could improve is the quality of the towels.