Megan Shea

Review of Hotel El Pardo Doubletree By H...

I ve been living in Lima for a while now, and when...

I ve been living in Lima for a while now, and when friends or family come to visit I have always recommended El Pardo - until the most recent visit it has been a good recommendation. In booking in advance for the most recent stay, the guests were made to pay an 18% tax on the stay that was clearly stated to be only for permanent residents or people staying in the country more than 60 days. In trying to ameliorate this issue in advance, we were assured that this charge would be waived upon check-in at the hotel. Once my guests had arrived, they brought up the 18% tax that they had been promised would be refunded at check-in, but were told it needed to be discussed with a manager who was off duty. The following day, we followed up with said manager - he was not helpful and in fact quite condescending - we pulled up the website that specifically stated the tax was only meant for people staying in Peru for more than 60 days, or permanent residents of the country - no budge. Ultimately, we decided to discuss the issue with Hilton HQ in the US, but the experience left a very bad taste in the mouth - especially for a hotel that insists that if there are any issues, they will make it right. After this experience, I d warn visitors to Lima not to stay here - there are plenty of excellent hotels in Lima and in Miraflores specifically who won t put you through this during your stay - choose them instead.