Unprofessional, unethical, careless.
They used my social security number on someone else s account. When I got an email from my credit card company saying homewise has pulled my credit, I called and no one wanted to take responsibility.
Homewise helped me buy my first home when I thought I was years away from doing so. Victor Ortega, my realtor, and his manager went out of their way to ensure I was happy with my buy. They even helped me giving me some space heaters when my furnace was having problems and being worked on in the first winter.
Homewise is great until you actually get your house then they dump you. We've had ongoing issues since we bought our new construction home and they give you the run around everytime you try to contact them. The construction company they use, Little Bubbas builds their houses without pride and quality. They rush it and then when they "fix" something it comes out 10x worse than it was to start off with. Slow and unresponsive organization.
Homewise is wonderful. They require a first-time home buyers course which is excellent, and was such a great resource for us. Kara and Cisi were always open to answering our many questions, and helped us move up our closing date when we needed to. They are wonderful to work with. Highly recommend (especially for first time home buyers)!
I was very dissatisfied with the assistance I got while first trying to qualify for a loan because the communication was awful. That being said I've been satisfied with my loan for 3 years now and the courses I took before buying were beneficial. If Homewise could work on having their employees communicate with home buyers better than they would have a happier clientele. The ones who finalized my loan with the original home owner were excellent too though I might add. It's been so long I do not remember who it was.
Their homes are built so poorly. Roofs fall on people's head and when you call to get the guarantee they do not respond. How can this place call themselves "Non-Profit"? only because of the free classes? They make a lot of profit. The people who answer the phones are rude and careless. If you leave a message they will get back to you a year later. DON"T GO HERE
For 2 weeks I have been receiving very private documentation for a pending house purchase. I have emailed and called letting them know they were sending these private documents to the wrong email address, yet I continued getting them anyway.
My suggestion to anyone who is doing business with them, or even thinking about doing business with them, is to stop immediately and find another broker.
Your information is NOT SECURE.
All the good reviews here are from their employees.
Once you have a loan you don t exist for them. They don t pay your insurance on time and they take forever to call you back. It s a lie, they don t help you, you have to pay interest for your down payment assistance RUN to a real bank.
Staff are not friendly, not helpful. I went out of state and was immediately qualified for a beautiful home. Homewise never qualified me for a home in Santa Fe. Using the exact income and very high credit score, I qualified to buy a lovely home in a beautiful, very low crime neighborhood, upper middle class area at a 2.5% interest rate. Do not expect to find a decent experience at Homewise.
homewise.org
