My experiences with Hope Orthopedics has been very positive. I have had multiple appointments for different issues over the years and have met some extremely qualified professionals from PT staff, office personnel, x-ray technicians, doctors, etc. Staff are very welcoming, confident, and caring with a desire to help the patient get answers and a pain management plan. Follow up is also a big part of the experience.
I just visited Hope Orthopedic on 17th and State. Their check in procedure was well managed. The wait time for check in was 100% on time. Very little wait time to be taken to a room. Longer than expected to see the Dr., however, after I saw him everything else moved along. The staff were very professional and knew what they were doing. I highly recommend Hope Orthopedic.
They have been very helpful with putting together my time for surgery. Along with making me feel very confident with the results of the upcoming surgery
Vibrant clinic that appears to offer resources for all orthopedic needs. Friendly, welcoming staff and my doctor was easy to talk to and a good listener. Clean and well- organized for COVID restrictions.
Everyone was extremely nice from the minute I checked in. Dr. Hess was great! Explained everything that was going to happen with my upcoming hip replacement. Nice to have a doctor that is so willing to communicate with me!
HOPE was on time/ on line. Outside processing was well organized & professional. Inside was excellent in the same regard. Once in the treatment room my examine, diagnosis & treatment was highly professional, friendly, and painless especially considering the treatment was a steroid shot in a painful base of my right thumb.
Thanks for keeping me in the game of life. I cannot think of anything that would have improved the experience I had yesterday.
Experience with the staff was great. But, whoever calls and makes appointments is a whole other story!! Both times when I had an appointment for labs, I explicitly asked if it was the Keizer branch or the Salem and they said, Keizer!!! So of course the second one, I was not told what they were going to do, except get a COVID test and fitted for a brace, for my torn rotator cuff surgery, I asked again and was TOLD AGAIN, Keizer branch!!! Guess what, it's the Salem branch!! Needless to say, I was NOT a happy camper!!
I ve been here before. Several years ago. The staff are very pleasant and very knowledgeable. There is barely no waiting for your appointment. All the staff seem to all be on the same page. When the physicians nurse says the doctor will be in shortly they mean just that. And it works both ways as well. Everything happened so quickly and smoothly that you d think that everyone was just standing around to just take care of you only. The doctor was amazing as she explained what she showed my husband and me on my MRI images. She gave me some paperwork and an actual book explaining everything that I needed to know before the surgery.
Each time I have had an appointment or surgery at Hope Orthopedics, I am met with friendly and helpful staff. The wait times aren t too bad and the the physicians are experienced and take the time to properly diagnose then explain what s going on. I appreciate all the services I have received at Hope Orthopedics.
Yes you can spend a lot of time on hold... and yes it is busy. However Tommy Vu PA is the best ever. So kind, and the staff too. I was incredibly crabby as I had a lot of complications and they put up with me. Dr. Fan is a good surgeon, and I'm so glad he has Tommy and the crew to back him up.
hopeorthopedics.com
