Amazing service and employees. I called several days ahead and the employee over there was very helpful and honored a special for a suite room. The shower and room were well kept. I have paid as much or more for rooms that skipped on the details. In a very quiet area as well. Will definitely be staying there again when in town.
It was a nice comfortable stay.Clean spacious rooms and family oriented
If you enjoy hearing stomping all night long, then this is the place for you. Hearing the constant beeping from the hallway was exceptional in its cadence and pitch. Also very pleased with paying $137 for a room with an intermittent A/C and no continental breakfast.
Bar is half completed. Looks like an empty warehouse. No music, tvs or beer on tap
Absolute horrible service. First stay we were told to have a seat (we were the only people in the lobby), waited 20+ minuets. Finally got our room, bathroom was had mold all over.
After talking to the manager we were asked to give them a second try. So we did. Walked in the lobby (once again the only ones) asked to have a seat AGAIN! Someone else walked in, she helps them before us. 10 minuets later we re finally asked to check in. Horrible!!!! We will NEVER stay here again!
Very nice staff, rooms are big, food is good, the restaurant staff was great and very friendly..they had the best smiles for customers!!!!
This has been one of the weakest experiences with the Holiday Inn chain. I spend many many nights a year in Holiday Inn and this one has been very poor experience.
Fitness center is small and filled with a few pieces of equipment so there's not a lot of room if you're not on one of the treadmills etc. They have some things you can checkout and bring back to the Room though, like yoga mats and blocks.
I booked the Holiday Inn Houston Westway for a mini-Comic Con event which they hosted for 3 days. I have booked many hotels in the past including Hiltons and Marriots for this event and I have never received the service I received from the staff here at Holiday Inn Westway, many who worked on their day off just to make sure we were happy which we were. The manager Bob Kenyon, the General Manager Sylvester Bowden and the Food & Beverage director Ramiro Mejia were wonderful in bending over backwards to help with any needs we had. The front staff were great as well. From this point on, I will always look to book a Holiday Inn in place of the other hotel chains.
They Have Bugs in their Room's Tv's are not Working like their suppose to be water leaks!!!
Enormous rooms, very pretty decor! Overall, just a wonderful stay and a great bed + great pillows which mean everything! Great value! Only bad thing, Wi-Fi is not good!
Love the bath and body works toiletries and very clean hotel
They allow busses to park IN the tiny parking lot. 20 spaces gone. We had to park elsewhere. Woman at counter could not show that she cared any less. Also I find it strange that at 2 am you can walk right in to the back pool door from the outside without a room key but to exit that way you have to have a key. That is a hug gap in security.
BEWARE AND BE CAREFULL. THERE ARE BED BUGS ON THE HOTEL, we called the city of houston and reported but nobody do anything... my friend use to work there and the 5th floor and 4 floor are closed for it...
BE CAREFULL
Indoor pool and Jacuzzi is nice. Just off the Grille that has breakfast, lunch & dinner. Gpod bar, too. Enjoy meal & drinks on patio.
Got a deal of 55$ per night which is a really good price for such a new facility... Has a pool and restaurant... Rooms are really good ... However the central boiler was broken down when we went and they could not supply hot water .. That's why only 3 stars
I bet when the bar&dining room is ready it will be even better. Rooms are huge!
For my event the staff was very nice and accommodating
Everyone was great. From Maintenance, to front desk, to restaurant attendants, to GM! Was there for IHG Sales class. Thanks fir Hosting. You all were awesome!
Great stay! I highly recommend it here. Very professional experience. Clean, organized, no smoking facility. Love staying in a clean beautiful room every time I m here.
Hotel was ok, workout closet was so small, equipment was like using toys. Indoor pool was closed. Cracked grout in shower, torn furniture, musty smell.
Had a great lunch, met the hotel Director, Bob, and toured the property.
Everything went well, the rooms where cleaned everyday, clean sheets, fresh towels and restocked hygienic products..No dinner roo. service, that sucked.
Worst stay ever. (A jazzy motel 6) Where do I begin between the musty smelling room, the noisy air condition that sounded like change had dropped in it , I had no cold water just hot, and my bed had a bloody pillow in it. So I had to share a bed w my daughter smh. I brought these concern to there attention and have yet to here anything back. Went through a third party that recommended this place and have already to reached out to them. Do yourself a favor find another place to stay.
Convenient location for our business trip. Good rooms, good breakfast with few choices but good quality
It wasn't worth the $. The restaurant was closed but they had a conference room with some tables so they could serve food. I didn't feel comfortable sitting in that room so I went back upstairs and decided to order room service. I called down to order my food when I was done I was told they only had one server on staff and would have to go down to get my food. None of this is the servers fault in fact he was very nice it's a management issue they should always have two people on staff especially if they are serving alcohol. The front desk staff was not so great i felt that i was a waste of time to them. I originally had a reservation at another Holiday Inn property that had been overbooked so they sent me to this place. I expected at least a little nicer reception at the new place. That was not the case. After I got checked into my room I got my stuff and went up. The hallway carpet had looked like someone spilled a milkshake on it and was never cleaned up. I get to my room and open my door and was blasted with some kind of smell I can't even explain but it made me nauseous and gave me a headache. I was under the understanding that this was the only room available. So it knew that my only option would be to find yet another hotel and I really didn't want to go through that again. I took some headache medicine and stayed. Then that's when the whole room service thing happened. I went to the restroom and noticed the commode had a big chunk taken out of the lid to the tank not the biggest deal but for almost $200 a night I should have been fixed.
It is under renovation and its "restaurant" area is more a conference room
The WiFi leaves much to be desired .. It does not serve well simply
Hotel was nice, clean, friendly staff. AC controls were locked at a specific temp and would not go colder so they got one star removed.
Located near just about anything you could need. The pool was empty besides my family, though we had to wait until 8pm to use it. The room was nice. Cosmetically it could use some upgrades, but nothing terrible. One drawer had to be taped shut since it kept opening on its own. Also the sink faucet overshot the edge of the sink when turned on full blast.
I loved it! It had a friendly inviorment for the kids. Very very very well done with breakfast.
Very nice and clean. Only downside was location to the main activities
Staff is always fantastic. Breakfast is buffet or to-order. Nice sports bar with TVs bar seating, high top seating and booth seat. Appetizers, Burgers or Steak.
Everyone was very kind and gentle and also caring with others and also myself. Keep up the good work y'all are doing a very good job.
Good, clean Room, a little pricey, especially considering they are remodeling. The dining and bar facilities are minimal, terrible, I guess due to remodeling.
Room was clean comfy. Pool was going under repairs so didn't get to enjoy.
Service was great, room was clean and above average.
Hotel is under renovations. Other than that, very pleasant stay.
Bar and patio area is really nice and the park right behind the hotel is beautiful as well. The rooms are spacious and we'll kept too. Would definitely recommend
Well, but later in the banquet hall it was very hot, good service,
While booking it showed complementary breakfast (through Priceline) and when we asked for it, they denied and the price in the resturant was very high. Really non professional approach.
I love this place because when one thing is wrong they switch u to another room to make u comfortable!!! I give this Holiday inn and suites a 1000% with a 1000% on top of that great customer service with a smile!!!
My stay was very comfortable. This place is very clean and organized. No complaints!!
I was parry of a team giving a test to about 30 people. The conference room was adequate and comfortable. However, there was another function going on in the next room which was noisy and distracting to some of the test-takers (we were divided by a partition) . It couldn't be helped, and they were a bit quieter after having someone let them know they were being too loud.
Excellent hotel in a professional district near Baseball USA. Great place for under $90 a night.
If you want to save money,don t eat breakfast there.I thought they got complimentary breakfast as what it shows when I booked it.Ended up we got to Pay 34 bucks for 2.The woman from the restaurant seems unhappy,can t even give a simple smile.The Cleaner can t even smile or look at you.You can t feel that you are their guest.Infairness to the Room,it was really clean.
Very accommodating staff. Beds are so comfortable.
When I went down for breakfast o was asked my room number before partaking of the buffet. I wasnt greeted, not given a menu in case I didnt want the buffet and mp 0ther guest was asked for their room number when obtaining food from the buffet
Really like this place. The staff was so friendly and the little restaurant served pretty good food.
Bed was hard shower was cold. The service was good every one was very nice.
Great place, awesome customer service but parking can be tough if you come in late.
Lots of issues with the building. The staff tried but A. C. was out in my room and several other people that were in my group. I can see not knowing that one room's A.C. wasn't working but not knowing about 6 or so. I doubt that. There were other just little stupid thing that you think would be common sense like every drink vending did not have water. It was all just sugary sofa on every floor. Come on, this Houston its hot.
Worked night shift and front desk let me check it early and check out late because of my hours. Great staff and m6anagement
This holiday inn is on the back-end of recovering from Harvey. The restaurant is newly re-opened, and while some people might find a mostly empty restaurant to be disquieting, having a mostly empty restaurant that is quiet enough for me to enjoy a meal in peace without blaring music or 15 conversations trying to drown out a quiet conversation is something hard to find these days.
The restaurant food is fairly typical hotel restaurant fare, but the chef is meticulously attentive to detail with preparation - vegetables can be oversteamed, understeamed, or inappropriately seasoned, and the steamed vegetables in this restaurant are worthy of a Michelin star restaurant.
There are fresh cookies available each night for check in, and while the spa is still out of commission for repairs, the pool is heated, in magnificent shape and maintained very well - I've been swimming each day.
My room needed a maintenance call when I checked in because a drawer wouldn't close and the office chair was on its last legs, but they were replaced promptly, and the hotel manager slipped a "free drink in the lounge on the house" under my door by way of apology. I took up the offer and the bartender/server Daniel made an exquisitely impressive Bloody Mary for me - bit of hot sauce, bit of pepper, his personal flair of A-1 and lime.
Its conveniently located across the street from GE Houston HQ, so its a business hotel, and I'm grateful that there was a complete lack of screaming children and drunken college / young adults.
I'm a rabidly loyal Hilton member, but this Holiday Inn is giving my Hilton membership a run for its money.
These hotels are telling peoples their pools are open but when you get there from another state you have no choice but to accept the room. If you call thinking about going swimming make sure you get name of person who said the pool was open.
Did the job. Quick and easy to book, plenty of parking. Comfortable environment
Good property. Clean rooms, good beds, restaurant serves American fare but tasty.
Clean comfortable and great price if you book on Priceline!
Comfortable rooms and well served breakfast. Negative point is that there are not many options close to the hotel and taxi is expensive.
It was a very nice hotel. Everything was very clean.
