Great hotel and facilities but the reception staff...
Great hotel and facilities but the reception staff were not very friendly. They were borderline rude.
Mediocre hotel, friendly staff and great food in t...
Mediocre hotel, friendly staff and great food in their restaurant. Rooms are clean but smelly and kinda dark and gloomy.
We stayed here as part of a package deal after a t...
We stayed here as part of a package deal after a trip to Legoland. We expected a big standard adequate room for the price we paid, but were pleasantly surprised by how nice and clean the room was. The very friendly and helpful staff at reception were only too happy to accommodate our needs and were great with the kids. For a budget hotel we were very impressed.
I didn't actually stay here but I did park my car ...
I didn't actually stay here but I did park my car in their lot to sleep before my flight out of Heathrow. Bonus points for having free wifi that reached my vehicle. 10/10 on the parking area. Would stay here again.
Good for a drink in bar after a late film at Empir...
Good for a drink in bar after a late film at Empire cinema!
Professional and friendly staff. Enjoyed the smile...
Professional and friendly staff. Enjoyed the smiles in the early hours of the day and inviting red leather sofas opposite the bar. Decent espresso. Great parking facilities.
Very nice, attentive and friendly staff. The day w...
Very nice, attentive and friendly staff. The day was terribly hot but we could sleep perfectly thanks to the air conditioning. Highly recommended
The staff were very polite and friendly. We had so...
The staff were very polite and friendly. We had some minor problems with the room which they resolved.
I probably would have given it 5 stars for the staff and service but whilst there is improvement works going on there are potential issues that prevent me doing so.
Great for EV charging. Nice location on way to Cha...
Great for EV charging. Nice location on way to Channel Tunnel
Nice place to stay very comfy bed and room was lov...
Nice place to stay very comfy bed and room was lovely
Always made welcome at reception especially Ian an...
Always made welcome at reception especially Ian and Michaela thanks look forward to returning
Some good meeting spaces though the food when serv...
Some good meeting spaces though the food when served in the rooms can be a bit hit and miss. If you go to the main reastaurant it's fine. You do need to put your car registration into the computer at the reception desk though otherwise you will get fined! It is very conveniently located right on the M40 junction.
A convenient place to meet with good coffee for an...
A convenient place to meet with good coffee for an informal business meeting
Efficient friendly staff comfortable well equipped...
Efficient friendly staff comfortable well equipped rooms complementary biscuits with tea and coffee making facilities large LG TV free car parking. Bar and restaurant
Attended this venue for a training event, the staf...
Attended this venue for a training event, the staff at the hotel were not particularly helpful upon my arrival as I didn't know where I needed to be and everyone ignored me!
Due to bad weather we had to cancel our work Chris...
Due to bad weather we had to cancel our work Christmas social at the holiday Inn, however the staff kindly honoured our booking by hosting the event 8th Jan. The lovely staff and setting put us back in the Christmas spirit. Would highly recommend for any event, easy to get to, friendly staff, good food and great facilities.
Perfect location for good motorway access. Decent ...
Perfect location for good motorway access. Decent Starbucks there too.
Beautiful hotel, can't say the same about parking....
Beautiful hotel, can't say the same about parking. Ridiculously expensive, especially for IHG members!
Great service, free parking, perfect place for a m...
Great service, free parking, perfect place for a meeting.
Brilliant hotel clean rooms recently updated very ...
Brilliant hotel clean rooms recently updated very good food pleasent hard working staff
We rolled up on this Holiday Inn, for an unplanned...
We rolled up on this Holiday Inn, for an unplanned day off booking. The staff was friendly and helped us get settled quickly. Rooms are clean and not too cramped.
Expensive and car parking charges. Staff and accom...
Expensive and car parking charges. Staff and accommodation lovely
Typical Holiday Inn clean and tidy well positioned...
Typical Holiday Inn clean and tidy well positioned and friendly staff
I booked a family room through a third party agent...
I booked a family room through a third party agent. We booked for 2x adults 2xchildren. When we got to the room we just had a double bed and a sofa. I questioned this and it became apparent that the sofa bed was the kids bed. The staff made up the bed and we went out. Upon returning the we discovered the bed was infact a single bed that my children had to share. My kids are 7 & 5 and very tall for their ages. They slept horrendously and on complaining to the staff they stated that a family room included 1x double and 1xsingle sofa bed which can fit two adults in
Breakfast was horrendous. Too busy and food undercooked, very cramped area. Food was not anticipated for demand no bread, pastries, fruit etc.....plates dirty or wet through. Over all I don t expect much from companies like this. However, basic health and safety standards should be maintained.
This is a gem of a spot for lunch and a business m...
This is a gem of a spot for lunch and a business meeting. Don t tell anyone or it will get too busy
Stayed here for work last year. Had to move rooms....
Stayed here for work last year. Had to move rooms... not very clean, but staff lovely
Lovely rooms, friendly staff, lovely breakfast buf...
Lovely rooms, friendly staff, lovely breakfast buffet. Would definately stay here again.
Really fantastic nights stay considering the Covid...
Really fantastic nights stay considering the Covid19 reduced service. Lovely food in the restaurant and staff were really lovely and helpful. Place looses 1 star due to racing cars late at night at Handy Cross roundabout (due to noise).
DO NOT GO TO THIS HOTEL. THEY HAVE MADE UP A POLIC...
DO NOT GO TO THIS HOTEL. THEY HAVE MADE UP A POLICY AND MAKING UP STORIES THERE ARE SIGNS AROUND ABOUT THEIR CAR PARKING FINES. IF ANYONE DOES NOT READ OR FORGET ITS THERE THEN THE PERSON GETS FINED. SO THIS ALSO INPACTS ON DISCRIMINATION SO THEY WOULD HAVE THE RIGHT TO FINE SOMEONE IF THEY ARE BLIND OR COLOUR BLIND. LETS ALSO MENTION MY EXPERIENCES, FIRSTLY, CHECKED INTO RECEPTION AND THE RECEPTIONIST GOT VERY AGGREESIVE ABOUT ME TO INPUTTING MY REGISTRATION NUMBER INTO THEIR SYSTEM WHEN I DON'T HAVE A CAR. I WAS STILL SHUVED FORMS UNDRR MY NOSE TO SIGN AND REFUSED. THE MANAGER RACULA WAS THERE AND DID JACK SHIT. I COMPLAINED TO HOTEL MANAGER AND RACULA, KNEW THE SENIOR WHO SERVED ME VERY WELL SHE SHE AGREED TO HIS AGGRESSIVE BEHAVIOUR AND ALLOWED HIM TO GET AWAY WITH IT. THROUGHOUT MY STAY IT WAS A VERY UNCOMFORTABLE EXPERIENCE DUE TO AGGRESSIVE BEHAVIOUR. THIS WILL BE MY FIRST AND LAST STAY. THE BREAKFAST WAS POOR QUALITY AND A WASTE OF MONEY. RUDE, AND COLD STAFF. THERE ARE BETTER PLACES AROUND.
OH BY THE WAY, IF I DO NOT GET MY REFUND I WILL KEEP PESTERING YOU AND EVENTUALLY GO INTO COURT AND SUE THE HOTEL FOR DISCRIMINATION.
A very nice hotel with free parking , room service...
A very nice hotel with free parking , room service ac rooms, clean bathrooms, polite n helpful staff.. but no swiming pool n gym .. n no lift ... self service .. electic car chargng bays... huge parking ... need lift n swimming pool with gym ... n it will be a 5star hotel ... with cheaper price ..
Very clean. Great food. Lovely staff. Definitely r...
Very clean. Great food. Lovely staff. Definitely recommend.
Used the hotels business lounge which was an excel...
Used the hotels business lounge which was an excellent meeting space with great service.
Lovely rooms and comfy bed. Great staff and delish...
Lovely rooms and comfy bed. Great staff and delish food. Thank you.
Lovely, except croissant was stale on both morning...
Lovely, except croissant was stale on both mornings.
Omg ! Do the bar staff know how to be polite or ev...
Omg ! Do the bar staff know how to be polite or even serve... 20 mins I stood at the bar waiting to be served only to watch people push in front if me and be served. Very rude staff and definitely not be returning. This was a special night away and was ruined by your bar staff .
Everything was great about our stay no complaints ...
Everything was great about our stay no complaints and would rebook to stay again
Nice restaurant and room, however it is located on...
Nice restaurant and room, however it is located on a very busy roundabout.
a good Holiday inn, clean and staff is very nice ...
a good Holiday inn, clean and staff is very nice and friendly, good service, the breakfast could be little better.
Excellent night at the holiday Inn. Well setup for...
Excellent night at the holiday Inn. Well setup for the party, good selection of drinks, excellent food and staff very friendly.
Good selection of food and drinks. Conference room...
Good selection of food and drinks. Conference room a little warm but other than that good
Apart from reachable plug sockets for laptops the ...
Apart from reachable plug sockets for laptops the venue was suitable for out meeting and the access to the coffee machines were a great touch. Lunch was a different story though as the food was not good as a few were left with aching hands as they tried to cut their way through tough pieces of meat. Service was also poor serving up main dishes with starters without asking and not offering condiments to accommodate the meal. Mixed results overall. Have your meeting but go down the road for your food.
Room was clean but basic as you would expect. Some...
Room was clean but basic as you would expect. Some nice touches - iron & ironing board, choice of pillows etc. Food in restaurant was very good - far better than the local Premier Inn. Drinks at bar were expensive.
Clean rooms and tons of parking. Thin walls, avera...
Clean rooms and tons of parking. Thin walls, average customer service and tasteless microwave breakfast.
A little dated decor wise feels more like an old p...
A little dated decor wise feels more like an old people's home but very clean. Breakfast was really good and they serve Starbucks coffee.
Really love the bar food n choices, prices gr8 and...
Really love the bar food n choices, prices gr8 and staff professional yet genuinely friendly. Gr8 to visit for both the bar and restaurant; even if only going for a tea or coffee.
Only stayed here for a night because I couldn't ge...
Only stayed here for a night because I couldn't get home because of snow bed was comfortable room was clean bathroom clean as well.
Great location, Good Choice Food, Free Parking, Re...
Great location, Good Choice Food, Free Parking, Reasonably Priced
Really good , friendly and efficient service. Room...
Really good , friendly and efficient service. Rooms comfortable and good is good - if anything portions are too large!
Stay here often, good food good rooms but can be a...
Stay here often, good food good rooms but can be a bit cold even with the heating on. Great central point to get to London but the prices show this for the area. Staff friendly apart from one who can be a bit of a pain when checking in, would try not getting him.
Helpful friendly staff. Good food and parking avai...
Helpful friendly staff. Good food and parking available as long as number plate is entered as an overnight or a day guest.
Service was good, but room floor was not that clea...
Service was good, but room floor was not that clean and the bathroom's sink needed repairs
Good location just off the M40 for meetings in the...
Good location just off the M40 for meetings in their coffee lounge area .
The hotel is very well maintained and staffed. Ple...
The hotel is very well maintained and staffed. Plenty of car parking spaces. The rooms are cleaned daily by dedicated staff. The facilities are excellent with plenty of restaurants and bars nearby.
Great hotel, with conference rooms next to the M40...
Great hotel, with conference rooms next to the M40 motorway.
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