Holiday Inn Guildford Review

Good breakfast, great selection. Very grand entrance hall. Clean room and bedding but the room was very dated, especially the bathroom. I wouldn't choose to stay here again.

Beware....
Call the hotel via its website or contact its reservation service and you are told there is a 13p a min call charge.
What is NOT menioned is the mobile company charge.
In the case of 3 Mobile this is 45p per min.
58p a minute to make a reservation on a distant foreign service or even to speak to the hotel.
58 per min !!
Rip off.....

Great hotel really great staff lovely place Tesco just down the road 5 mins walk and the rooms are boss beds excellent would stay here again and again staff 10/10

Very cool and serene atmosphere.
We used the hall for an event and it was brilliant.

Drove into the premises for less than 15 mins during early covid lockdown to enquire at the hotel, but have been heavily fined by their carpark management company who are now harassing for payment. I was unaware of any restrictions as the signs are totally inadequate.

Nice and cosey
Clean room
Nice pool
Polite staff

Clean and nice hotel, pretty busy and noisy reception area.

Weak, yet ideal for parents visiting children at the University of Surrey

They can't do enough for you here it's amazing. Not the cheapest, but we stayed on points.

Renovation is needed - but that's coming this year apparently!

Sterile, corporate and dull.

Poor location if you re wanting to visit Guildford town.

Stayed here for a work conference. Easy to park, good breakfast and lunch. Clean large room.

Boasts a first class Business Centre with excellent service.

Typical Holiday Inn accommodation. Good food, but menu items missing.

It's small but that is Holiday Inn in most places. However. The front reception staff were very nice, accommodated and their breakfast was above average as well. Convenient location with Tesco not too far away.

Lovely hotel, and staff. Large updated rooms, quiet location. Loads of parking

The food has improved since my last stay. Staff were very helpful and professional. Room was as expected.

My growing appreciation of Holiday Inns was somewhat shot down in flames in this Hotel. We arrived on a Sunday evening to be confronted with a large and noisy wedding reception spilling out into all of the public areas until very late.
Our "Executive" room was not really anything of the sort, with questionable housekeeping in the bathroom, & poor lighting in the bedroom. Worn corridor carpeting. Bed was comfortable, and breakfast was above average.

A lovely two day stay. Great location, friendly staff and great facilities

Went for a conference. Good facilities and refreshments.

Comfortable hotel and good for conferences. Lunch is fine but nothing extravagant.

Best Holiday Inn I have ever stayed with. Flagship for sure.

Seemed pretty nice, room was clean and nicely sized. A comfortable stay.

Staff very friendly good service. The room, our heating was not working so we was supplied with an electric heater which did the job. The walls of the room are very thin so we could hear the people next door going to the toilet watching TV and having sex which made it difficult to sleep as they had the TV on most of the night. The area itself is nice, a tipical city with easy access to most places. There are taxi numbers and prices at the front desk.

Very nice. Wish they served food round the clock even if it is a limited and basic menu.

Nice toilets but the jack daniels was 22quid for two, bit steep rather not purchase anymore. Rooms solid and staff are friendly, the cheese cake is delicious

Practical and clean, a bit outside city centre but other than that a solid choice

Excellent choies on room service menu. Conveniently located. Updated rooms.

Only reviewing the lounge bar which was woefully understaffed. Took us about 25 minutes to order drinks then almost the same again before they arrived. It's a nice lounge and the drinks were fine when we got them.

The rooms are a bit rundown, and the breakfast area is very chaotic during peak hours. Nice staff.

Slept well but had issues with booking and service when there

Was going through the booking arrangements for my wedding which will be held at the hotel. Received a very comprehensive and courteous service when discussing the details, and all at a realistic price.

Good quality food and service, atmosphere typical for an international hotel. Bit fiddly with their parking eye!

The Hotel is for Key Workers and and not very far from the Hospital. Which is about 10 to 15 walk away.
All set up for Covid-19 Social Distancing. Laid out and set up very nicely and plenty of signs and guest info. Now 24 hour room service because of Covid.
Selection could be better.
Tesco's not far away and always dliveroo, till more places open up from week commencing 05th of July.

It's changed a lot since I first visited..for the better! As when I first went there it was to do a topographical survey of the land where the building now stands..Many years ago...seriously though a first class place to stay and a great Spirit health club.

Attended First Aid Course, April 2019
Venue and customer service were both very satisfactory

Positive : Very polite staff. Efficient service. Lobby area and bar very nice. Executive Room was very clean and in good condition. Negative : The room itself and corridors once you go through to the room were nothing special. Room quite expensive. More than The Brooklands Hotel at Weybridge on the same night, which I was surprised about.

Attended a event - good clean rooms - unfortunately ran out of hot water

Very clean and organised. Great conference facilities. Working lunch was very disapointing though. Small, odd selection and not much variety.

Comfortable rooms, good food, friendly helpful staff. Also better WiFi than last time I stayed
Always enjoy my stays here

Impressive and professional inside, great for meetings, nice service, good food too!

Worst hotel I have stayed at for years. The room was still 90s style, previous occupant had stolen the kettle. Bedroom was clean but so dated. Breakfast did not start until 0730 - no good for someone who had to be on the road by 0600. So dated- could not believe it.

Small beds, pillows were average. Friendly staff. Nice pool and sauna. Rooms were not quiet. Got a noise complaint for watching TV.

Food is great, restaurant and bar are very nice with a good selection. Gym is small but adequate and the pool and spa are more than enough.

My child has swimming lessons here and the changing rooms are freeeeezing when you get out the pool to get changed!

Few cobwebbs , but mostly clean , affordable price , friendly and helpful staff, plenty of amenities

Excellent venue. The parking situation is a bit tricky for a short visit. Costs and logistics make it not the obvious choice for a quick catch-up

Staff really friendly very nice spa facilities and room was perfect.

Buffet breakfast for work Christmas dinner, surprisingly good, with extras cooked to order.

Cancelled a room in advance of using it and was charged full price as a cancellation fee. What a rip off!

It is a very nice hotel. I have to say that the payment-parking is a big loss of style.

A large hotel and restaurant in close proximity to Guildford University, the Hospital, and just an underpass away from the Cathedral. Access from the A3. Plenty of parking, but I had problems in trying to understand the parking meter instructions. Fees are refunded from purchases made in the hotel.
There is a large lounge area, suitable for small/private meetings for coffee and chats.
They also hold various public seminars there for financial organisations.
Obviously, accommodation is also available for guests.

I attended the Holiday Inn for one of their shared party nights for the 3rd time and as usual it was brilliant fun. They sort table plans, table decorations, DJ, disco and food. The food is good for a large scale event and on the evening is coordinated brilliantly. I dealt with a lady called Sophie Taylor who was always helpful when trying to organise 80 people, (and we were only 1 of the parties that evening) she was extremely patient and accommodating. I also stayed over and felt the room was basic but clean with a comfy bed and they catered for 3 of us staying in one room. I will be looking to organise our next year's Christmas party there again.

Charging a high class price for an average hotel. The rooms need refurbishment and the staff need to pay more attention! Asking for salad without dressing can't be unusual but a salad smothered in dressing was delivered, the bath wasn't working, the hand basin taps were so loose they could have come off at any moment, the heating system in my room was faulty but a heater took over 2hours (plus a prompt) to arrive......these are all little problems but enough of them add up to make a less than acceptable stay.

We stayed for one night in an which was the first time we had stayed here since our wedding reception nearly 30 years ago. Some of the hotel seemed tired looking (most definitely the bathroom) but the staff were very friendly & helpful. Slightly baffled by the 'refreshments & snacks' that are supposed to be provided in the executive rooms - as you can see by the photo, we were left a bottle of still water, a bottle of fizzy water & a solitary club biscuit to share!! Sadly we'll probably not return.

Good location for the research Park and a reasonable price when booked in advance.

I am not happy with the Holiday Inn in Guildford at all. We use their facilities for monthly meetings and the parking used to be free. Now they have installed parking fees for visitors of their site. To enforce this they have contracted in a very unpleasant parking company called Parking Eye which uses camera's to check your entry and leaving time. When coming in you now need to register and if you forget the parking charges are distortionate. Any change of appeal is impossible even if you have witnesses that you attended meetings and were there legitimately. The Hotel refuses to support you in your appeal claiming that it is out of their hands and that they can't do anything.
Really great customer service. I will never, ever go to a holiday inn anymore.

Very nice room and good friendly professional service from the staff. Slightly surprised that the bar closed quite so early though.

A very good place to stay. The staff are extremely polite and courteous and go out of their way to assist you with everything you need. Highly recommend this Holiday Inn.

Attended an event. Sugnage was good but not enough space in our meeting room. Facilities clean and presentable.

Good rooms, the only site gym and swimming facilities are great, all at a very good price.

Good breakfast and variety. Nice hotel, great location, very friendly and helpful staff .

Excellent place to stay. Great breakfast. Good sized rooms. Very comfortable.

Used this hotel when visiting Surrey university. The hotel was very economical when it come to heating the rooms. You have to request a standalone electric heater from the reception desk. Never experienced this before with holiday Inn. Maybe this is not usual for Holiday inn.....response Holiday Inn?