Mariken van Dolen

Review of Holiday Inn Guildford

I am not happy with the Holiday Inn in Guildford a...

I am not happy with the Holiday Inn in Guildford at all. We use their facilities for monthly meetings and the parking used to be free. Now they have installed parking fees for visitors of their site. To enforce this they have contracted in a very unpleasant parking company called Parking Eye which uses camera's to check your entry and leaving time. When coming in you now need to register and if you forget the parking charges are distortionate. Any change of appeal is impossible even if you have witnesses that you attended meetings and were there legitimately. The Hotel refuses to support you in your appeal claiming that it is out of their hands and that they can't do anything.
Really great customer service. I will never, ever go to a holiday inn anymore.