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I have been to this hotel on many occasions over t...

I have been to this hotel on many occasions over the last 7+ years. And as I like to tell my co-workers, the difference between an ok hotel and an excellent one can be determined by the way they solve problems. Either mine or their own. This is an hotel where Service is really Service. With a capital S. On the few occasions where a problem occurred the staff has solved problems with class, discretion and understanding of my situation.