Hillcrest Ski and Sports Review

Supreme service. All the right ski gear, at all the right prices. Friendly and helpful.

Top notch service! Could have saved a few bucks buying my snowboard bindings online, but glad I didn t. Had a strap fail and they pulled one off a new set of binding to get me back on the mountain with no down time. Try getting that from an online retailer. Shop local, support local.

Friendly, helpful staff and well stocked even late season. Prices are high compared to some of their competitors.

Always helpful and friendly. Thanks for making her annual trip so awesome.

Always the place to get all my gear! Great selection, friendly & knowledgeable staff, and frequent sales & markdowns. Usually my first ski shop recommendation to people on the west side of My Good.

Staff goes out of its way to get you set up
Thanks for the base cleaner.

I don't know where this hate for Hillcrest is coming from, geez people. They mounted my bindings pretty cheap and even waxed them up for no reason other than they are nice people. I mean yeah, the prices are stellar, but they sure as hell aren't a rip off. And btw, if your equipment breaks and has a warranty issue, call the company that made the equipment. Hillcrest just sell the stuff, that's how most local businesses work. As far as problems with arrogance, I haven't seen it, but as a whole the team isn't super knowledgeable about the equipment, so if you want a comparison it can take a while for the right guy to show up for your questions, like when I was asking about goggle or glove comparisons, there wasn't much knowledge there. But I mean, they only get paid so much, don't expect the moon. Overall, when it comes to ski equipment, these guys and Next Adventure are my top in-store Portland picks (sorry Evo).

The customer service was great i got my rental skis there and the workers were gr8

Very nice place! I went here specifically to get some things to go with the long board that I bought for my brother for his birthday. The guy that helped me out was AWESOME!! He explained everything to me and what were the pros and cons of each thing I needed to purchase. I don't know a lot about skate boarding materials but at this place that doesn't really matter because the guys that work there are so helpful. I will come back here again anytime!

These guys have been awesome helping get me back on the mountain after a long time

This is for the online shop. The store sent me the wrong item. The soles are not compatible with my boots. I ordered Vibram soles for Dalbello Alpine Touring Boots, and was sent grip walks that are only compatible with Dalbello Alpine Boots. I am working with the online sales department to ship back the item and get an exchange.

Great selection and good prices. Great place to rent equipment on your way up to the mountain. Friendly staff.

These guys made my year. Go Here Shop here.... !!!!!!! had a complicated issue, but they really really made it right.

Love this place. Everytime I go on have questions about gear. The team here is super knowledgeable and willing to help. I have bought goggles, snowboard binding and gotten my ski boots tweaked and every time they were awesome. I am sure you maybe could find stuff slightly cheaper online but I feel it is so worth it to pay for the knowledge they have! Love it will for sure be back.

Went in to pick up a board for my daughter and Zach S. was awesome. Made a recommendation for another option that was perfect. Hillcrest is a bit out of the way for us but Zach locked down our future business.

Took my daughter in to buy ski setup along with upgrading my own ski setup and had the pleasure to work personally with the owner and I will tell you that he's a man that cares about the client with much professionalism along with taking the time to make sure your fitted with the right equipment for whatever you may be attacking on the mountain and his pricing is very fair making the exceptional service a bonus I will recommend this place over any Ski Shop

honestly I felt super hurt and uncomfortable here. my family and I went here looking for a snowboard, binders and shoe. at first we were greeted by staff and one girl took us to the store next door to find the stuff we needed. we were looking around for a the snowboard shoe and I tried one on. i was a beginner and didn t know how it was supposed to fit. a guy came over and brought a foot scale. i put my foot in it and he made quite a rude comment. it went something like this wow, you foot is really big for a- a- a- then he tried to cover himself by then saying ...but it s totally okay to have big feet... mind this, i am a 14 year old girl, and that was quite offensive. we then left and we are never coming back.

Placed an online order on 2/20/2021. The item was never shipped. Sent multiple emails with no response.

I've been getting my snowboarding gear there since 1998. If they don't have it they can order it. Highly recommended.

Great shop, super helpful and employees are very kind.

I got a snowboard here and the staff were very helpful, super knowledgeable and had helpful experience to give me tips

Had a good experience getting fit for boots and skis by Cole.

As someone who has worked in a customer service role, I was shocked at how rude the guy at the ski counter was to me yesterday. I had a valid question about how I was charged for renting skis due to the store being closed on Easter Sunday. Before he could even understand my question fully, he was defensive, outright disrespectful, and embarrassing as he was argumentative in front of other witnessing customers and coworker. He argued that he wasn't the one that charged me and that I am wrong. Even if that is so, the way the situation was handled was uncalled for. If you represent the company you should act like you care about who walks through the door and hear customers concerns. In the long term, this company will be losing more business due to their present actions and attitude.

My son rented a set of skis, boots and poles at Hillcrest back in November for the whole season. The Staff in the store was knowledgeable and helpful and the equipment we rented did its job for the whole season (no issues at all). When we returned the equipment, my son had lost the set of poles... (no comments). Initially the store was going to charge us, what I thought it was too much for a rental pair of poles, but after checking it with the management team, the final charge was actually very reasonable. We are planning to rent again next year!

The sales/rental people are nice and knowledgeable. I ve had great experiences with their ski rentals. And I buy all of ski equipment here!!! I love this place!

Best experience I have had in any ski shop, hands down.

The staff were friendly and knowledgable, and very patient with all my questions and quirks. I came in with a specific budget for boots and bindings, and they worked closely with me to really get me the best value for my dollar, and better gear than I was expecting.

I actually ended up spending a bit less than I had budgeted for when selections were made and decided to buy some other gear I needed as well, then brought my skis for mounting and tuning.

They were heavily damaged and had multiple deep gouges, one right along an edge, and the edges were dull and rusted. They repaired the base so perfectly I can't see where the damage was, sorted out the edges nicely, and even went above and beyond by clamping and gluing the pieces of top card back down that were flapping loose in several places. After they generously extended a veteran discount I actually spent a bit more than intended but got so much more then I thought I ever would for the price.

They all remembered me and our conversations when I came back days later, which is unusual these days, and made me feel right at home here. I will definitely be coming back many times!

Excellent manager and staff.

State of the art ski/board tuning and waxing equipment from Germany.

Just what I wanted, a nice mom and pop with experienced staff who had time to spend with me.

Used to be my favorite store to go for Amy needs for skiing but unfortunately now they have a lot of young kids that don t have much knowledge and they just simply were rude and not nice no smile very stressful that definitely miss the old store

Just walked out of Hillcrest, terrible customer service. We asked a blond young man to try on snow boots and he replied with yeah I m with another customer but I ll ummmm... and didn t even finish the sentence before walking away. We still waited for another few minutes and still didn t get any help. My boyfriend loved this store and now we re definitely not coming back.

Quality selection, comparable prices, would be 5 stars but the tech shop is highly understaffed don't be surprised to wait 30 minutes just to hand off your gear for technical services (ie waxing, edging, repairs etc).

Great staff and great gear. Convenient and on the way to Hood, Meadows, and Bend.

Just went here to buy 3 pairs of ski boots and 4 goggles during summer. The owner at the counter said that the goggles would be significantly more marked down and the woman helper heard him say that. At the time of check out, after we had paint-penned their names in the Goggles, at the ladies recommendation, the owner decided he didn t want to discount. He then said he had been distracted by a more important customer. Apparently dropping $1200 on ski gear in summer in an empty store isn t important enough. I wouldn t trust this owner with anything. Guy is a total liar and this place isn t worth your business. We won t be back.

Dont ever go here every thing is overpriced. I paid $39 to get my skis waxed and edged and the wax look almost no different they left huge scratches in the wax and didnt bother to brush the finish. They also left most of the rust in the edges inspecifically asked to have removed. All the employees are more interested with being on their phones than helping you.

Rented a snowboard. The price was decent. There were some minor scratches on the bottom when I returned it. That is to be expected. The guy who took it back made me pay $30 to repair said scratches. He said there were base shots, which there definitely were not. I've never had any other place charge me repairs on rental gear.
They also sold me some parking pass for the mountain which was completely unnecessary.

Trent and Dave were SUPER helpful getting us set up with ski boots. Amazing customer service and very patient helping us get the perfect fit.

Amazing staff. Knowledgeable and patient. Bought two pairs of boots here a year ago and Love them.

Friendly and helpful staff, great selection for their limited space.

This is a great stop for all things snowboarding (or skateboarding). It's located on the outskirts of Gresham, before the highway to Mt. Hood. It's a large store that offers a lot of equipment and clothes that fit the outdoor sports lifestyle.

The staff is friendly and down to earth. They'll give you advice if you need it, yet won't shove it down your throat either. Easy to talk to.

The products may be a little high priced, but consider this place a "specialty store." They survive off the gear required to snowboard so expect bargains to be rare.

They also offer state park passes, which is a great thing to have as a NorthWesterner.

Give this place a shot if your curious.

Yes, the staff is knowledgeable but can also be condescending due to their god-like skiing abilities . They are laid-back about sales, but I always seem to run into so much ego when I shop there.

Very friendly staff! Helped me find exactly what I needed in a new ski boot that I was not able to do online. Now I can finally be able to ski in comfortable boots. Great store, go there for your skiiing needs.

Of all the board shops ive been to hillcrest is the most relaxed. The sales staff dont hound you but are right there when you need advice. They have also on multiple occasions helped me with warranty claims even giving me free boot rentals when i had to send mine in mid season. By far the best place to gear up for the winter!

I used to buy all my gear here until they tried to sell me 2 used rubber bands for ski brakes for $10. $10 for 2 of their old rubber bands. Go to Next Adventure.

Great customer service !! Highly recommended! Chris and Ben were helping out with my son s snowboard rental issue ! Thanks...!

Superb customer service! We went in to purchase a pair of skies and boots for my 12 year old and Ryan was knowledgeable, helpful, and answered all of our questions. He showed us different price options, not to mention his relaxed, no-push, sales approach.
Excellent customer service!!!

Zach who works there is a great guy! He helped me every step of the way through my purchase and made sure i was getting the gear that was right for me and wasn t trying to just push a sale on me. He even kept a positive attitude after my family kept bugging him for additional favors and questions and he was glad to assist! Great customer service.

Its one of the worst stores in the Portland, they charged us extra 30 for a old board.

I was looking to rent a wakeboard for a day and couldn't seem to find one without going hoirs away. I talled to Lee at Hillcrest and he went out of his way to find me one even looking at competitors shops! He found one at the shop (brand new) and got me hooked up! Customer sevice exceeded expectation. The whole process went seamless and I will definitely be back!

Lots of equipment and very knowledgeable help to find what I needed.

The people working there are very attentive, friendly and knowledgeable

Super helpful staff! Always friendly and knowledgeable.

Great ski shop. Just bought a gortex spider ski coat. I've been shopping her for years.

Hillcrest is a ripoff, not only are they over priced but they treat there customers like garbage. After spending well over $2000 at there store they wouldn't even warranty manufacturer damage when the product was only used twice. The staff is self-centered and arrogant, they could care less about you or your problems.

Great experience. Staff was friendly, I really like this shop.

Best ever ski shop. These guys and gals know there stuff when it comes to skiing. Prices are very competitive and service is fantastic.

Good selection, very expensive. Kayak rental is good price though.

I bought my entire ski set here last summer and I ve gone back a handful of times for waxes and usual maintenance. With every visit I ve never left unsatisfied. Very friendly staff and they do really good work for a good price! Highly recommend

Stop to rent some gear on the way up to the mountain, only one guy in the rental section and I was going to have to wait a half an hour. There is one other family there and that was it. Pretty disappointing.

Dont waste ur time anywhere else! This place always has what i need, when i need it. Great prices, knowledgeable staff, and they always go above and beyond to make sure i get a good deal. Shout out to the GM, Trent, for having the best customer service in Gresham.

Great service. Brooklyn helped get us just the right boot! Thanks so much

Trent and Lee were great! Helped my friend get a random binding issue fixed. Opened a smidge early as we were headed up to the mountain all with smiles on their faces! $7 waxes, yes! And $40 season waxes, more yes!

Thanks guys!!!!! Customer service off the charts!

Nice stuff, average prices, hard to get help with stuff sometimes

Honestly, these guys are awesome. I have been stopping through here on my way to Mt Hood multiple times per season to get my skis freshly waxed. They charge significantly less and are quicker than Timberline & Meadows. Seriously.

Furthermore, they have always greeted and performed the service with a smile. That s worth something these days, right?

I love this store. If you're looking for cheap gear for one or two days on the mountain this isn't your place. If you're looking for the best equipment you can buy that will last for years, shop here. They carry top of the line gear at competative prices. Great store for serious snow enthusiasts.

Tends to be more expensive than other places but always very friendly staff and nice location and decent prices on rental equipment.

Hillcrest is a great snowboard and ski shop that has (most of the time) the right gear for your mountain fun. The staff are up-to-date on the latest technology in the gear and are very helpful. Will buy from them again.

Always our go to ski place ...I have been looking to upgrade from my first set of atomics that I have owned for ~15 years. (Yikes I know) Finally found my dream skis and boots- the guy was so helpful waking me through my bindings( my first touring set) and answering alll my questions, there were a lot - then for Christmas since we couldn t be with family my mom bought me new googles and a helmet from them , she was sad when they didn t offer gift wrapping ( I m pretty sure my mom did a guilt trip - sorry for that ) BUT she was SOOOO happy when I sent her pictures of the box it made our day so kudos for really going above and beyond this year, best wrapping job ever ! You made our day ! Merry Christmas and we will see y all soon!

Great selection and helpful staff who go above and beyond to find the right options for you. Highly recommend!

Hillscrest is awesome! The staff is super helpful and will go above and beyond to make you happy and enjoy whatever sport takes you into their shop. I bought a pair of snowboard boots from a DIFFERENT STORE last season and they did not function properly. The other store would not return them. I talked to a sale associate at Hillcrest and he was willing to help me set up a warranty replacement. They did need to help, I didn't buy from them. BUT now I will always shop at hillcrest. It is right on the way to the mountain and they have everything you would need.

Bought a new pair of skis and bindings here. Staff were helpful and they had the bindings mounted before scheduled time. Good selection and good service!

Excellent customer service, very knowledgeable! Thank you J.P. and Sarindipity

I have been here a couple of times now and all I can say is that I have had the best shopping experience when coming here. I first came in to buy a pair of boots and was instantly greeted and helped. Found a pair that I loved quickly and after the purchase they offered to wax my board. A few days later I head out to mt hood to learn how to snowboard and after a few runs I fell and broke my right binding. I head back to hillcrest and ask if there s anyway I can fix them. They tell me that the brand I had actually comes on warranty so they call for me and had a replacement sent to the store to pick up and rented me a different pair while the replacement binding was in transit. My favorite place to shop by far!

Great staff, pricing and selection. Impressed by this family owned store in Gresham, I appreciate not going into town to visit a corporate retailer.

It was nice to have someone working there check on me to help me find stuff in the price range I was looking for.

My favorite shop around, great selection and location. Cheapest rentals I could find. Awesome discounts and sales when they have them. Their crew is friendly and knowledgeable. I highly recommend this shop

They're so awesome they're customer care is second to none outstanding flew in from Texas got me suited up and boards and everything definitely recommend this place

Great shop. knowledgeable staff and good hot wax jobs

Hilcrest has been a Gresham staple for as long as I can remember, I've been shopping at Hillcrest for over 25 years. They have the best rental gear from Portland to Mt Hood. all the employees are great people, very knowledgeable and curteous. It is the only place I rent gear for my son. They always have a great selection of the latest ski and snowboard equipment for sale as well as a huge clothing, shoe and sunglass selection. If you are on the way up to good stop in and check them out!

Those guys rock, set me up proper and were really nice.

Always the place to get all my gear! Great selection, friendly & knowledgeable staff, and frequent sales & markdowns. Usually my first ski shop recommendation to people on the westside of My Good.