Hermes of Paris Review

Never shopping here again. Seriously bad service from its sales staff, when they're coughing and sick checking me out (which also took forever). I then tried to return the gift, that was literally brand new, and they said that's not their policy. The long receipt is bombarded with a ton of text and garbage, embedded at the end is their ridiculous policy. I feel like Hermes is a rip off, not only on their price tag, but on their customer service return policy. I'll be issuing a chargeback through AMEX. Way to lose a new young equestrian customer for life.

Also, don't shop here yourself. Go somewhere that deserves your money and gives respect back.

I exchanged a wristlet that I bought in Paris and had a very pleasant experience here. Thank you.

Everyone in the store was so nice and helpful! I just came in for a scarf but also fell in love with the perfume they showed me. Great experience

Disappointed! The sales personnel was not accomodating!! They should not judged customers by what they wear, age and race! My husband and I was on our way home from our 2 days weekend stay in Atlanta for our 16th years Wedding Anniversary! But we decided to get stop by to a closest Hermes store from our Hotel!
None of the staff or store clerks acknowledged our presence!
We had to wait forever until we got some customer service!! If there are just another Hermes' store we would have left!! The store don't even have the current styles or designs of the month! But we bought two scarfs!!

Save your pennies and go buy a treasure! A staff that cannot be beat!

Friendly and accomodating sales associates. One of the best Hermes stores I have been

Nice store, polite staff. Herb made magic to get me what I needed in record time! Plan to return soon. Excellent service.

Updated Review: I spent a good amount of money in this store & i really thought i found myself a great SA but im sad to report that isnt the case. After my initial visit, I also phone ordered through my SA who stopped responding to my emails or calls. I'm not going to beg someone to spend my hard earned money. Ive had lovely SAs in other locations & it sucks because this one is the closest to me. Y'all can read my prev review for SA name. I am never going to this store especially not to that specific SA & so shouldn't you , unless you like being treated poorly

This is one of the best Hermes stores I ve been to in the US. If you go there, please ask for Cesar. He was so attentive and helped me find everything I came looking for. We spent 2 hours there and at no point we felt rushed. Although this isn t my home store, I ll be making all my future purchases with Cesar at the ATL location

Everything is perfect! So kindly showing and explaining to me about products.
One thing that I can point out around this place is bad traffic hard to find parking space.

Absolutely in love with my Lindy Bag. Great attention to detail was put into making it.

I knew exactly want I wanted. I called them to make sure they had it. They did but said they would be closing at 1:00 due to the weather (it was 42 degrees and raining!!!). I told them I would be there asap and they took my name. I got there at 1:02 (due to a broken parking meter), watched them lock the door, told them through the glass who I was and who I had just spoken with. They simple said "Sorry", " Sorry", "Sorry" through the glass for 5 minutes while I explained why it was so important that I get what I needed then they walked away! I was trying to buy an anniversary gift for a trip we were flying out to early the next morning. We have spent THOUSANDS of dollars there! NO MORE! Seriously the biggest Douche Bags, A-holes ever!

All staff from door man ( Gard) not interested in customers .
One Staff member ( women with short grey hair tall), very snotty ,looking from top to bottom at you and was more interested in herself than the customers .
Hermes Atlanta you need to learn service from Christian Dior store right across the street ( we're the customer service was 5 stars )

My wife and I love shopping here. We have been to many different Hermes stores and some stores are friendlier than others. The Buckhead store is far and away the best. All the sales people are very nice but we always ask for Sung when we go in.

I ve been at different Hermes stores but staff at this store is the best! They make me feel welcome, make suggestions and quality (beauty) of Hermes products is unmatchable. Love shopping here!

First time been here not good service .i bought a braceles for my girl .the size is not fit on her .we try to change a big size .the manager say the braceles is damage can not change and return .they didn't show a good face to me try to argue with me .she say I need to pay to sent to pairs .every employee show bad face .will never go back

This review is not specific to the store, but rather the company. I have never experienced worse customer service than this. I tried to exchange a product that was delivered to me damaged, and they refused to give me anything (refund or exchange). They instead blamed me for the damage. If I could give them a -5 I would. Proceed with extreme caution when purchasing online.

I've had nothing but good experiences here. Oscar is absolutely fantastic and has taken care of us for several orders and we will be back! Quality, service, and recommendations are excellent!

Absolutely wonderful experience. My SA was super nice and helpful. Helped celebrate my birthday with a bottle of champagne. Can't wait for my next purchase from Hermes Atlanta!!!