Hellenic Seaways Review

Very bad experience. Boat with 1 hour delay in the morning between Ermioni and Hydra. Cancellation of our boat in the afternoon between Hydra and Ermioni. In both cases without information, without explanation, without excuse and without compensation. We booked our tickets that very morning ... We were stuck in Hydra and had to throw away the tickets we had bought for Epidaure ...
Company to avoid.

Tickets are very expensive, as are the prices at the ship's canteens and restaurants. Please consider reducing prices ...

Piraeus-Poros Line with flying cat, ticket price 24.50 euros winter !! And you do 2 hours instead of the 1 and 20 'they tell you. Inadmissible for both. But this has the monopoly of 100 years of memoranda.

They emailed to say they cancelled our ferry less than a week out from our holiday, and messed up our plans. No explanation and a week to process the refund... Thanks for nothing.

Excellent service, the staff very helpful and friendly!

From reputable companies, especially for the North Aegean.
Unfortunately it was incorporated into Blue Star Ferries

I AM A PASSENGER OF MYKONOS LINE - RAFINA

I AM OUT OF BRAKES
TRAVELING TWICE A WEEK Mykonian RHAFINA THE COSMOTE HELLENIC SEA WAYS ..... WHAT OUR mock over a HALF MONTH IN SHIP COMES AT 5.20 EVERY DAY .... OUR HAVE THE SUN EACH TIME VGAZONTAS ticket to 4.30

YOUR HAPPY .... THESE EVERYONE SEEMS IT ... LOOKING AT THE PORT EVERY TIME ... WHERE THEY GIVE IT EVERY FIRST TIME,

HAPPY ... BREAKFAST FOR THE COMPANY ..

Ruthless employees who think they were talking to their mute. Disgrace. But when you have a monopoly like that, it is a little difficult to spit on them and move on to another company. To better accomplishments.

Good and fast ships but the situation with the tables and chairs unacceptable. Everyone catches an extra chair for his legs and one more for his bags, resulting in many people standing up. The crew, although quite polite, was virtually non-existent. The air conditioning was fortunately in normal levels. Coffee 3.80 Occupied ... And the card did not pass.

It is unacceptable to book tickets at 23.00 from Lavrio to Lemnos and without any warning there is a 2.5 hour delay and the boat leaves at 1.30 pm! Delay, which is repeated for the third week, without compensating any of the poor passengers. They count on the monopoly of the line and do not give a damn to the people who pay them, because they have no other choice to travel. Also miserable health conditions, that it is for a complaint.

Unacceptable, you mock the world with so much money and we were traveling away from each other while the tickets were booked together ... and not by the site, by an agency.

You are the worsted ship I ever see!!! Very bad!!!!!

The doors of the aircraft should be left open during the trip, for the natural ventilation of the space, especially now with the corona hanging, and with normal temperatures .. it goes without saying, the passengers should not even ask for it and as answer to pass various nonsensical excuses.

Hellenic hellenic hellenic agency in Thessaloniki with a code from the cosmote to conceal for the benefit of the discomfort and the payday I had to wait for the queue after hours of waiting for my time and the official he said that the route does not apply to the island. I say cosmote does not say that these islands are excluded. I am told that the company does not have them and let me write it. I have finally decided that I will sue you and I will mention it to you Citizen Advocate. I have sent you and e mail and I do not know how to answer. I am sure and I have witnesses in both the tourist that I get. The answer is not public and the reason is the truth and the mistake that has been made. I will be informed that most will have a big problem.

Boat on time, very good crossing, efficient service. Good experience.

Ferry was both late on the arrival (10min) and on the departure (40min). Not the most pleasant experience :(

The Lavrio-Kavala route with Express Pegasus is completely unacceptable. Completely unreliable departure and arrival times and very late information from our company cost us two nights and two missed days for which we will go to court. The ship is old, unacceptably slow and the smell of the toilets intolerable. Shame on the country and offensive to the dignity of the passengers.

If you manage to get a ticket you are a superhero. If you manage to find the schedule of the ticket office you are Batman. If you manage to send a parcel you are Elasti-girl. Tomorrow I travel with them, guess what!

The "MYKONOS ISLAND" for Ikaria fast and at a good price.

Booked, paid! Then information that the trip was canceled, several e-mails received no response. Link to online check-in received, could not be carried out. Then the information that the money will be posted back. Unfortunately not the full amount was returned. After a lengthy email contact, my remaining money was transferred to me!

Funny there is no other word! (Today I opened the application for cosmote laugh and have put 1 person to do it all!) I have some pictures from the tail that came up out ... I personally as if it did not get all that had given me the wrong routes so I'm having a problem with the leave from my job ..... your call you were saying said 1 month ago when I had spoken to a representative: to find her to see what they had told me then ... well the phone center does not catch line nor for joke. I ate two hours there, I did not take off and I dropped a 1 day leave to go and do nothing. Shame for your zero benefits.

Why are you kidding the world with supposed discounts?
Contact 0
Responsibility 0
Shame is this company.

The Internet said that the Nissos / Rodos was redeveloped. That's true in part. I had reserved a room. This was still on the state of 1987, the year of construction of this ship. The bathroom was moldy and dirty. The rooms are unkempt. I do not mind that it is old. But against dirt, mold and noise I have something. The noise came from the ventilation in the room and it is not adjustable. Next time I fly again! A pity, I would have been very happy to drive from Chios to Athens.

The Internet said that the Nissos / Rodos was redeveloped. That's true in part. I had a reserved room. This was silent on the state of 1987, the year of construction of this ship. The bathroom was moldy and dirty. The rooms are unkempt. I do not mind that it is old. But against dirt, mold and noise I have something. The noise came in the room and it is not adjustable. Next time I fly again! A pity, I have been very happy to drive from Chios to Athens.

In short, thank you for being here. In combination with cosmote. but also without your offers we remembered what a vacation is. Value for money 1000/100 .WELL DONE WELL DONE Bravo I am sure that those who put 1 or 2 stars are among those who throw garbage in the sea and think that they paid a ticket to a cruise ship. If they are not civil servants! !!!

Incompetent ferry company. We booked 5 trips, 4 of them were with other companies. Blue Star Ferries, Sea Jets, Minoan Lines but no Hellenic. The hotline is not reachable or very unfriendly

I really like Hellenic Seaways they have great ships and ferries. The prices are on the high end but they are fast, reliable and safe.
Friendly people at the ticket offices and staff on ships.

You should make a better choice for your employees. I went to the Piraeus agency in Karaiskaki Square to book my tickets. Excluding the fact that I waited about twenty minutes for one employee to train the other at that time, I would have to wait for these twenty minutes to learn the breast anatomy of the younger employee (the trainer) as she was bent continuously above the trainee , presenting to me her naked berries! The rather responsible person there. He gave the order to train on my own tickets, I can say with a special jar to his employee. Zero professionalism, miserable service. Same on you.

You should make a better choice for your employees. I went to the Piraeus agency in Karaiskaki Square to book my tickets. Excluding the fact that I waited about twenty minutes for one employee to train the other at that time, I had to wait for these twenty minutes to learn the breast anatomy of the younger employee (the trainer) as she was constantly bent over the trainee, presenting to me her naked nipples! The manager (I guess that he was the manager) gave the order to be trained on my own tickets. Zero professionalism, miserable service.

Bought several tickets where the trips got cancelled. I've been chasing them for over a month to get my refund according to their own corporate policies and nothing at all! No refund and no reply to my emails, and useless on the phone!
Before the trips were cancelled, there were weather warnings, they kept saying on the phone that the trips were not cancelled asking me to call within the hour for the whole day - the next day when I was supposed to take the trip, I arrived at the docks to board and they only told me there that the trip was cancelled while they were telling a friend that it was going ahead... too late and with the worst attitude!
If you canavoid them, do!

Waiting for a call for 23 minutes at a time and at 30 minutes the line drops. What you manage to say in 7 minutes. Then you probably cost them. Terrible waste of time. Unacceptable

Good fun traveling on Sea Cat 6 - was worried about sea sickness but, once it got going up to 30 knots, was a smooth and pleasant ride with great views at the front. Allocated seating on first come first serve basis when booking online so book early for front seats. Decor could do with an uplift and Americano coffee was made with Nescafe instant even though full size coffee machine - meh - hence 4 stars.

Went to Santorini by night ferry was a very good cruise

Very good service .... The company's management and policy are unacceptable .....

Food on board is drastically over priced, there is no Wi-Fi for customers although it is available, they have TV's running with no sound and are regularly late.... if there is an alternative - TAKE IT!

Poor service for those who have a financial position

Worst experience ever!!! Depart was 00h, but they call me around 13h to inform that the ferry would delay in 2 hours. So I would depart at 2a.m from a horrible harbor without any infrastructure. In a nut shell, 6 hours seated in the floor and waiting to board. No organization to get in the ferry, just thousands of crazy people pushing trucks, motorcycles, cars and pedestrians in the middle of this mess. Never again!! If you can, run away from Hellenic Seaways and all late night ferries, do it!

We booked online one trip from pireus to hydra. The boats leaved at the mentioned time and there was no delay. From pireus to hydra we went with flyingcat 6, ~2h trip and from hydra to pireus with flyingcat 3, ~1.5h trip.

The overnight ferry Nissos Samos to Santorini is great. It was on time, very clean, confortable, and prices aboard are reasonable. Go for it and save an hotel's night.

They seated myself and my boyfriend in 2 different rows!!!! Not happy!

Bought tickets online with agency, easily picked up tickets at main HELLENIC SEAWAYS office. Walked across the st. to gate E8 and promptly boarded flying dolphin to Aigina on time.

One of the worst shipping companies in Greece. In Sporades from St. Constantine there is no route and I was forced to go from Volos which from Volos do not make a route every day for Islands that they like to do.

The headquarters of Hellenic Seaways !!
At the port of Piraeus, they are outside the E7 gate.

Very polite and helpful.

The best ever with free wifi clean ... perfect deck ... From here and beyond only with this I will travel!

I booked two tickets with Highspeed Piraeus - Sifnos returning from the site. The seats wherever. When asked by the crew why while the tickets were bought together, no seats were given next door, the answer was "aaa did you buy them from the site? . ". Of course the site does not mention anything like that anywhere.
It is unacceptable for the site not to offer the functionality offered even by the latest cinema, especially when the information obviously exists in the company system to be available at the agencies.

The best way to travel from Pyraeus to greek islands ; Syros in my case.

Unacceptable! Travel from Mytilene to Piraeus. The place for pets in cages though big but next to some machinery all the noise, miserable and dirty. Worst of all, they had no padlock to lock the cage and they gave me twine to tie the door! Pity!!! The same has happened to another boat on this line !!!

Went from Athens to Agistri. The interior cabin was filled with a suffocating smell of gasoline the whole trip.

The port of Piero is a great chaos. The port police is ordinary and violent. Nothing is marked. As for HELLENIC SEAWAYS they changed docks, they were delayed. The staff of the company seems to believe that Greek is the universal language and they behave in an ordinary and ill-mannered manner. The ferry that takes us to the islands arrived delayed by what the immense amount of people and cars that arrived mixed with the cars and passengers that we left. It is chaos and absolute disorder. Bad treatment, there is no one to report. An absolute disaster. Of course I would consider another opportunity to get to the islands by plane.

Great experience cheap price ticket to island Aegina.

Poor call center, how long do you wait and finally they close it.

Crossing to Paros with high speed 4

Crossing ok, but a family with 3 people, including one child, are assigned 3 separate places in 3 different areas without any notice - which, by the way, was not recognizable when booking - and that with months of advance booking.
Thank you for the crying child and the unnecessary stress of having to swap places with other fellow travelers at the beginning of the holiday.

Incidentally, the problem also accompanied many other travelers.

Ticket call center unacceptable! Rude and not at all helpful. The same situation with the ship's staff! Mainly in the highly existing ones, for example, chief accountant. Charging for vehicles is not based on their length (as is done by online booking) but on their own criteria which they set at that time. In my case, the car license says passenger car and neither passenger nor discount with membership card was calculated .. !!!!!!!! They declared a 7-seater car for mini bus !!) only for the difference of the ticket and the inadmissibility of the case is that while they received the difference the car passed -2 garages like a simple car .... ..

Was not informed of a strike, had to reschedule to the next day. Boat was cancelled twice the following day and the staff were super rude. Will not travel again with them.

They especially stopped the nison rodos so I could still go up very much

Terrified to try this company: As of today, 22 October, there are NO PUBLISHED TIMETABLES or fares on the 1st of November... less than 10 days away?!? When I attempted to ring the 'customer helpline' number for Hellenic Seaways, the pre-recorded message asks users to 'press any digit to continue in English..,' however when doing so, the message continues entirely in Greek and never gives options in English. How in the world does this company manage to stay in business? Isn't tourism one of Greece's primary industries? Makes me think I'll holiday in Spain next time... at least I can plan ahead.

A trip to Greece? By car? This company offers the ideal solution. Personally I have been a client for years almost always on the daily route Bari, Igoumenitsa, Patrasso and vice versa. The ship is almost always the Superfast I or the Superfast II ... A medium-sized ferry very suitable for the transport of cars and trucks with a good attention to the comfort of the passengers with bar, restaurant, casino bazaar room and large internal hall. The crew is very courteous and attentive to detail, although sometimes, during the cruise the cleaning of the bathrooms leaves something to be desired: not everyone speaks and understands Italian. The official language is greek. Average prices with discounts for groups and families. The ground staff is also polite and courteous. The possibility of online booking and payment can also be appreciated with PayPal.

Nissos Rodos Getting to Mytilene 500 people from an elevator, and why should I be obliged to get into your bourgeois elevator? Animals are what civilized by your crew!

The ferry was extremely late, like 1 hour, the crew was very rude, noone was able to help is.

I paid 300 euros for this trip. They wanted to put my dog in a kennel that is on top of the boat. It's the hottest spot , no ac , No shade , no fans, super hot in greece , 35 degres + , if it rains animals get wet. What kind of dumbass took this decision??

I made the worst trip and paid more expensive than any other cab room they call is in a miserable condition and hurts

Perhaps the worst experiences I have ever lived in my life, comfortable and functional spaces as well as constant Missing Cabins and an obligation to stay with strangers even if you want to stay alone if you are 3 people.

The worst in a shipping company! I booked from Piraeus for Spetses, they tell me the duration is 2 hours. The ship left at 10. It came at 11. We started we arrived in Hydra and then they added an extra stop to Ermioni. Eventually we are told that we will arrive just before three. Let's see .. The staff is rude and speaks in a very strange style. The worst.

We took DolphinCat and we enjoyed the business class

Good service...
Good choice for fast and comfortable travel !!!
.... but ships for their age are very poorly maintained ... damaged seats ...
Damaged lamps and equipment inside the cabins !!!

Hellenic Seaways is not a great experience, but unfortunately your options may be limited. We took a round trip from Pierius to Hydra. On the outbound leg we were on a flying dolphin, which is a smaller boat and the cabin smelled strongly of deisel the duration of the 2 hour ride. Even worse, there were clear mechanical issues with the engine and it spewed a truely massive cloud of exhaust, even at idle. On our return trip to Pierius, we were on a flying cat, which is a much larger and more comfortable boat, and did not suffer from the mechanical issues above. However, the interior was still in need of renovation. In short, if you need to make a crossing with Hellenic, be prepared for some frustration and possibly bring a gas mask. Arrive early and book a flying cat rather than a dolphin if at all possible. The one positive thing I can say about these boats is they have hydrofoils, so the ride is very smooth and sea sickness shouldn't be an issue.

I traveled with NISSOS RODOS from Kavala to Lesvos. Nice ship but dangling like a truck !!!!! The worst ship I've traveled.

Today we had the worst travel experience with Hellenic Seaways. We took the early ferry (flying cat) from Rafina to Tinos. When we arrived at the ship, we could put our luggage (4 suitcases) in a storage. After almost 2 hours, the ship finally arrived at Tinos. Together with the other people on the ship we walked to the storage and looked for our luggage. The staff of the ship moved our suitcases to another place. As a result we could only find two of our suitcases. While we looked further for the other two suitcases, the staff put the first two already on land, without asking our permission. We were shocked when we realized, that the boat was already moving andere had just left the port. We were still on board and two of our suitcases were unloaded!! The worst thing was, that the staff just didn't care. They left us alone, without any help or explanation. This while it was obvious that they knew what just happened.
This made me so furious that I went to look for someone at the ship myself. When I found the staff members, they did not want to listen our help us out in any way. The only thing they could say: you were to late......! Their advice: just get off at the next island (Mykonos), wait for another boat and sail back to Tinos. You can pick up your luggage at our agent.
At Mykonos we had to wait for 2,5 hours and buy new boat tickets (73 euro!) by ourselves. Hellenic was not prepared to compensate any off the extra costs we made. None off the staff members admitted that they made a mistake or said sorry.
Never experienced such a lack of service before!!

We have tried over and over again to find tickets with the offer, unjust ...
Call center unacceptable.

Beyond the others when I went to add points to my card, they told me that these cards were removed and the bets were lost.
In fact, I was told I should have sent a request to keep my points until Jan. 21 ...
Why send a request when I was never informed that the card is going to be canceled, tell me!

We took the ferry from athens to mykonos. It had over 1 hour of delay, no one explaines what was happening and the staff was extremely rude.
The seat assignment was not clear, but the ferry was confortable.

You should be honestly ashamed..I will exclude the staff who were impeccable!
It is not possible in 2018 with the crisis that prevails to go to the Bar to get a soft drink and sell it 300% up (coca cola 3 ) for the restaurant where to start? prices nowhere to know what we will get and how much it has, unacceptable and illegal! And now the best 10 is the pasta ???? 6 the village ?? what to say honestly! On the one hand you make offers for people to travel more economically to get them behind the spaghetti you buy with 50 minutes !!! Unacceptable ...

Good evening. 17/8/19 from Lavrio to Chios the itinerary is at 12:00 and without anyone changing it at 14:00. Finally, after waiting for crowds of people in the sun, the ship left at 15:15! Total 3+ hours delay! You are ashamed and disgusted with being the worst company and treating the world as wallets, even ignoring the little children who were burning in the sun. It goes without saying that the outside world must know what 'company' you are.

In the catamaran the cabin smells exhaust. We were asked for 2 to print tickets !!!

A call to the call center comes out automated mnm which obviously can not serve me and connects me to a representative..waiting ten minutes and at the end either says call later or the line drops..3 times today ..joking company ..

Service impeccable servants serious and good clean building appearance

Device is usually on time. Drinks on board are ridiculously expensive thou