Joost Groosman

Review of Hellenic Seaways

Today we had the worst travel experience with Hell...

Today we had the worst travel experience with Hellenic Seaways. We took the early ferry (flying cat) from Rafina to Tinos. When we arrived at the ship, we could put our luggage (4 suitcases) in a storage. After almost 2 hours, the ship finally arrived at Tinos. Together with the other people on the ship we walked to the storage and looked for our luggage. The staff of the ship moved our suitcases to another place. As a result we could only find two of our suitcases. While we looked further for the other two suitcases, the staff put the first two already on land, without asking our permission. We were shocked when we realized, that the boat was already moving andere had just left the port. We were still on board and two of our suitcases were unloaded!! The worst thing was, that the staff just didn't care. They left us alone, without any help or explanation. This while it was obvious that they knew what just happened.
This made me so furious that I went to look for someone at the ship myself. When I found the staff members, they did not want to listen our help us out in any way. The only thing they could say: you were to late......! Their advice: just get off at the next island (Mykonos), wait for another boat and sail back to Tinos. You can pick up your luggage at our agent.
At Mykonos we had to wait for 2,5 hours and buy new boat tickets (73 euro!) by ourselves. Hellenic was not prepared to compensate any off the extra costs we made. None off the staff members admitted that they made a mistake or said sorry.
Never experienced such a lack of service before!!