Healthscope Inc, Royal Parade, Melbourne, Australia Review

Great surgeon. Had a bad reaction to anaesthetic and needed to sleep ,but couldn't as was in a shared room. I asked for a private room but was told not available. The sound of the heart monitors was broadcast over the speakers so this kept me up most of the night. The nursing staff were friendly but not all that helpful. On discharge I asked the nurse if she could remove all the patches that were on my back and chest; she replied that I could remove these myself when I get home and have a shower. Also I had special dietary requirements but this was not addressed on admission. Better admission process with questions involving : room type and diet should be included . Very happy to be out.

Today, I had an AMAZING experience in imaging section. Tania and Shami were awesome in my process. They are so nice and lovely and they made sure I feel comfortable with my surgery. Also,the place and the room were clean and had great hygiene.

Admitted last week & stayed 5 nights for lumbar back surgery & it was a pleasant stay as the staff were friendly & helpful. Rooms were clean & tidy, nurses were caring & helpful, all seemed like happy staff who enjoy the work they do. Special thanks to Lisa & Jackie the two nurses who mostly had the difficult job taking care of me & would like to thank my great surgeon Dr Caroline Tan for the care & professionalism of her work & care she provides her patient's before & after surgery.

Husband had heart surgery care great but for a private hospital the rooms are old and no single rooms available ever! and the food is worse than what's served at my mother's nursing home . For the money you pay very poor they need to offer a lot better!!

Nurses and support staff fantastic, doctor don't listen when when you have a current treatment plan for pain, offer you panadol after 3 major operations( over 3 days) left for over 24hrs in agony getting fobbed from one doctor to another, would never go back there couldn't care if I was dying, giant overhaul of doctors and their bedside manners as well as listening to treatment plans that patients are on need to be addressed

Fantastic care during operation and follow up in the consulting suites.
Lifts take forever... Been like this for years

Great staff - kind. I had a procedure done yesterday. Look after me well after a day procedure.

Worst private hospital in Melborne. If your surgeon operates there get another surgeon. Terrible nursing care. Food is aweful. Worst experience ever.

Great, experienced and caring team. Spent few days in HDU for an elective procedure - overall experience very positive. Bravo.

Danny s Pastries always amazing, delicious and the service as always excellent. Greeted with smiles and warmth. I travel from the other side of town to grab my sweets. Thanks guys for being truly so great.
Long time customer and only buy from Danny s.

Thank you guys the sweets that I got for our amazing doctors, they loved loved loved the sweets.

And the boxes were with ribbon. Thanks Helen for that extra touch they looked beautiful.

Bit ordinary for the money. Ultimately it s about quality of care and I can t fault that but you would expect the aesthetics to be a little nicer.

Very professional and comfortable.
Difficult to get to at moment, but worth it.

had two days there found everythig top shelve .parking a hassle.

Great staff, pleasant environment. Looking slightly dated though. Don't have coffee at Hudson's on the ground floor. Go over the road to Dr Dax.

Staff were excellent and the food was really nice and healthy it's overall a great hospital.

Superb Facility with Great Staff....Good Nurses And Doctors ..

All shared rooms with around 6 people in each. Very loud, including some staff. Lack of attention to patients and left isolated for extended periods of time. Poor directions entering the building and you will be sure to get a run around. Not what you would expect from a private hospital. The hospital possesses world class facilities and services, however for comfort and peace this is not a good private hospital. As with any workplace there are some exceptional staff and some bad eggs

this hospital has BCOPs working there at all levels
[better class of person] very good people ,looked after well

Great nursing staff and my surgeon fantastic but the cold food is a let down. I am presently a patient and every single meal is less than luke warm which is unappetising especially when you are recuperating from surgery.

Not a very good place to have an elderly parent in.

The day I was admitted onto the Cardio-Thoracic ward it had run out of vacutainers for collecting the blood. The nurse took blood with a syringe but lost quite a lot of it from the 3 sites she tried.
The blood had soaked the sheet and the sheet was not changed until I left 3 days later
Pre-theatre I was given mens TED stockings as they had run out of ladies sizes.
I was moved to a share ward from my private room as a very sick patient needed it - I didn't mind that at all however there was no privacy curtain at the end of the bed. The nurse and also the Consultant both commented on this lack as being unsatisfactory.
I was not taken to the shower at all and the only time I relied on a nurse to help me to the bathroom I was left for 35 minutes as she had forgotten me and I made my way back on my own.
I received 4 different instructions within one hour. I was told to lay down for 4 hours post-op but then a nurse said I should get up after 2 hours. I explained what I had been told in theatre but she over-ruled that and sat me up and I started to bleed. 4 staff attended and stemmed the bleeding and said I was to lie down again for a further 2 hours. I was told the Doctor would be coming to see me following this. I waited and later asked if he was coming and was told no, he doesn't do evening rounds.
My food tray was consistently left out of reach and was taken back untouched.
I asked for some ice cream post-operation as I had a sore throat. It was a 6 hour op and under general anaesthetic so my thoat was very uncomfortable. None of the nurses bothered to get me some and my water ran out at 8pm and was not refilled until the following morning despite many promised to do so.
I never had the bed made, or even straightened during the 3 day stay.
My tablets were consistently given late in the evening - due at 6pm and given at 8.30 - 9pm.
When was moved from the single room the lady in the shared room had 11 visitors from the time I arrived post-operation until 8.30pm including a small child who was there from 3.00 till 630. They were extremely loud, being a Mediterranean family, which normally wouldn't worry me but straight from theatre I was feeling very unwell. I mentioned this to the staff and so did my husband but nothing was done. He eventually asked them to be a little quieter which they did not a while until the next wave arrived and then it was back to full volume. I appreciate the policy of relaxed rules but some consideration should be given to the other patients and perhaps if the patient is going to have that number of visitors they should be asked to go to another waiting room or such. Several of the nurses admitted that they were loud but none did anything about it. This other patient I was sharing with had just come in for tests the following day and so was fit.
All in All a dreadful experience apart from the Theatre staff in the Cath. Lab. They were extremely professional, friendly and quitely efficient. I cannot commend they highly enough. Such a pity the ward experience let the hospital down.

Great hospital. Nursing excellent. Excellent surgeons. 100% better than the Epworth

Had a MRI was hurt in the the tunnel
Got a call to say was looked at and all was ok oh actually I was hurt dont care about the machine oh and it cost me $290 to limp out of there not happy

Very dangerous to be a patient there due to ratios with nurses to patients. Consider going to a different private hospital to have major surgery or go public.

5 stars . I have been in numerous hospitals the nurses here are fantastic and caring . first class from the time you enter Brett Goodwin

I had a rare and unexplained pain reaction. I didn't like this hospital. Bad vibe from arrival.

I stayed here for 4 days during September 2018. I was in the Neurosciences ward (Level 8) The staff from all walks of life (Vietnam, Philippines, Malaysia, India, Ireland, Bali, a kiwi and a couple of Aussies, were very helpful and kind.
The food was healthy and tasty, and the menu sufficient.
The Doctors were very busy but always found time to check on their patients.
I would have given the Hospital 5 stars, however, there was no coffee with either lunch or dinner, or even after dinner (cost cutting I guess) so I marked it down one star. The nurses would make you a coffee, usually if you asked. Otherwise, an enjoyable stay.

Poor experience I was in for a day procedure and the nurse that escorted me from reception to ward bed 6th Floor then finished her shift. I was in room for about 2 hours and no one came near me or asked who I was. Eventually the Anaethist rocked up interviewed me said Op room ready in half an hour. About 20 minutes later an orderly came in to take me to theatre. Then the nurse rocks up found a gown for me to put on and hurredly did my obs and asked the orderly to put my compression socks on which he struggled to do. Then wheeled to op room where anaethist reminded the nurse to get the next patient prepped! I was delayed from leaving recovery as nurse was on her break. Taken back to room on ward and I discovered the oxygen mask had taken several pieces of skin off my face not treated so I cleaned off the blood. They wanted to keep me for 4 hours but no way I wanted out so discharged my self. Their pharmacy had closed so we stopped at a chemist who refused to fill my script as the anaethist used someone else's pad and the prescriber number wasn't hers. All in all a poor caring or professional standard displayed. Perhaps it's an age thing like the previous reviewer's elderly parents I too am a little gray haired man who no-one is concerned with!

Food totally uneatable!! Vomited everything up!! Staff very caring though.

My partner has been twice to have heart surgery & I will say this.. the staff are super awesome especially the ones we have had to help us. Dr Joseph Morton & his team are unbelievably awesome. Dr Morton is very dedicated to his work & we cannot thank him enough. Level 5 @ the Melbourne Private, we thank you for your care. Dr Joseph Morton, your effortless dedication is the work of God. May God go before you to continue doing His work. In Jesus Name, we pray - The Flynn family.

Fantastic hospital, staff are exceptional on all levels, my most recent stay was not the first and my treatment every time is above and beyond so thank you to everyone on the neuroscience level

I ve been in this hospital from July 2020 almost 7 months. The medical attention from nurses through to the top doctors and surgeons was amazing, professional and caring.
The food is not so much. It needs more variety and appetising. The hospital should give more attention to the kitchen.