3 years ago
The place is very beautiful, but they are not able...
The place is very beautiful, but they are not able to solve a problem, example:
I made the reservation of a room supposedly with pool and hot tub service for my husband, my three children and I under 19 years old on July 8, 9 and 10, 2020.
But when we arrived at the place around 5 in the afternoon, they did not allow us to enter the hotel because my children are under the age of 21 and they could not be in the pool since there in the pool they serve alcoholic beverages, which is never They told us that is why my husband made the reservation, otherwise if we had known that we would not make any reservation. Well, when we got there they did not allow us to enter for that reason, the guard said that he would call his manager to fix this matter, which they left us waiting for two hours and the said manager never arrived ...
The children / young people, my children were already very hungry and since the manager did not arrive, my husband and I went to the Front desk to have what happened, but they explained to us about the pool that my children could not be there for the reason that already I explained, well, well, we told them that even if they were allowed to enter the room alone, which they did not want either ... well, these children already dying apart, it was the birthday of one of my children and we were going to celebrate it there ... and well, he couldn't do anything
My husband and I were already upset and asked to speak to someone else who could help us and no, there was no one who could solve the problem that if the children could be alone in the room without using the pool, but nothing
For this they did not let us enter any restaurant so that we could eat at least in what according to the manager would call us by phone to let us know if we could be with the children alone in the room, but we resolved that call around 10:35 of the night but it was not the manager who was supposed to help us solve this matter, or something well disorganized, well, this call was only to ask me if we wanted to cancel and it was all, I mean, these people from the Hotel Harras do not care about me at all our situation all the beautiful things that we thought would happen inside this place and my son's celebration fell apart by staff who have no experience, much less any human warmth and less attention for their clients, I hope this experience will turn up to someone who wants go to this site with children.