Hardsoft Reviews

Quick and clear technical support provided and problem resolved!

Good fast support when we needed it. House-on-the-Hill Software

I've worked with Hardsoft for a few years. Mike has always provided an excellent and honest service and Hardsoft have always delivered computers quickly. I would definitely recommend

Great company, First Class tech support and a very friendly sales team.

Great company to deal with and would certainly recommend. HardSoft Computers have assisted us in our IT Hardware requirements to ensure our relatively new but fast growing business is equipped with the right hardware within a quick turnaround.

Great prompt service received, their team is always happy to help.

We have been leasing various equipment from hard soft for the past five years. Making use of the flexi lease options has enabled us to keep our IT up to date easily.
Always polite, friendly and helpful I would highly recommend them to any business as an affordable solution to your IT requirements.

Hardsoft look after all our Mac's and IT services within our design agency and the service we receive is first class - Friendly Technicians and helpful Support Staff

The Team at Preview highly recommend Hardsoft

I have dealt with Hardsoft on four separate occasions for all my IT needs. They have the experience to supply me with the exact equipment that I require and the service is 100% on every occasion.

Paul Stephenson
JMAC Transport Solutions Limited, Corby

Had 6 computers upgraded and installed all very good by Scott on Thursday. Had issues on Monday with e-mails and a computer that wouldn't boot up support solution return the computer back to them for repair. When raised it was only working 2 days and wanted an engineer to attend as this was not acceptable told no engineer available. In the end we found a fix by removing all usb connections. Customer of 12 years disappointing.

I was recommended to HardSoft Computers by Apple when I had a critical problem with our hardware. My requirement was immediate and specialised ... The staff at HardSoft were responsive and professional and managed to get all my items delivered inside 48 hours, meaning I lost minmal development time.

I have have since placed another order, and will continue to do so as we continue to grow.

I highly recommend this organisation.

Brilliant support from Hardsoft resolving a broken machine. Much appreciated their help and clear lines of communication.

Amazing service! Highly recommend these guys. Michael looked after us so well, great advice on what would be best for our requirements and very speedily processed everything so we could be up and running within a few days!

HardSoft were recommended to me by our Software developers. The Account Management (Sales!) is excellent and the Tech Support is great.

We made an initial purchase of 7 iMacs and MacBooks and have gone back for more. I am about to make another order.

Great kit, great service, good value.

I would thoroughly recommend them.

Received my macbook pro within the same week of applying. Very fast and efficient and great staff who answered any questions. Saved my business with this hardware. Thank You!

Great service, no issues and professional approach to everything

Highly recommended. Good value for money, very helpful and consultative approach.

Fantastic Service, I always recommend when people are updating IT equipment :)

I was very impressed by the communication and support obtained in repairing my Surface Pro keyboard. Everything was taken care of promptly, pickup and delivery of the device was done quickly and I am now up and running again. Thank you for your excellent customer service.

Great experience with Hardsoft and got a great deal, thanks Jamie

I hadn t considered leasing until my MacBook died suddenly. HardSoft gave me an affordable and efficient alternative to buying a replacement. And their service so far has been excellent.

One tip - it s a requirement of the lease that you keep the equipment insured. By default, the finance company provides cover. However, I got more comprehensive cover at a quarter the price through my own business insurer.

I have used Hardsoft for many years and have always thought they are fantastic, really simple and great value for money, you really can have a mac for less than the price of a coffee !! i have recommended many people to hard soft who also now enjoy the benefits of such a great company. service is brilliant and nothing is too much trouble if your looking for a 1 macbook or enough for a college IT class room then Hardsoft will support you every step of the way. personally i always deal with Michael and remember to mention Ian from Avant Garde if you call him for a super special deal !!!!

I shopped around a lot, but the friendly staff at HardSoft offered me the best deal I could find. I would highly recommend them.

As a new customer, I found HardSoft's service to be prompt and efficient. I shall use them again when I want new equipment.

Great service! Sorted out my macbook that was in desperate need! Now it is better than ever!

Been leasing from Hardsoft for a few years now and cannot fault the service. Changed equipment after 2 years using their Flexi lease plan and very happy with the new kit. Customer service is fantastic with quick replies and fast and flexible delivery of the products. Recommend them to everyone I know looking to buy new computers for their businesses.

Super value and great service, would recommend them highly to any small business!

Really good, swift service for us in an emergency. Machine all delivered and to specification quickly and efficiently.

Great service, these guys make it all really simple, quick and easy, thoroughly recommend.

Deeapk
Ticket number;13049
resolved my issue quick and easy, thanks

5 stars as the service to set up the lease was excellent, and very speedy. Was served by a chap named Jamie who was very helpful. Was able to get the iMac within a week. Naturally it's a 3 year lease so will see how it goes. But as far as initial contact and service, 5 stars.

Excellent service, Michael Bailey has always been quick to respond and willing to help with any queries or quotations I have asked for when leasing our Apple Macs.

The guys here were amazing at getting me the right Mac at the right price - after sales maintenance is second to none

Really good customer service, and they are backed by a very good finance company. Really helpful staff, especially with this being my first business lease. 5 Stars!

Here at Redlaw Resources we've been using HardSoft computers for a good few years (since around 2008). A string of higher-end PC's and a laptop have been essential for the running of the business and HardSoft have been instrumental in keeping my business running! They have always been responsive to anything I need and I love the flexible leasing option.

That sounds very 'salesy' but I made the right decision when choosing HardSoft to supply my computer needs. Haven't changed that opinion in years and don't intend changing anytime soon. Thanks guys with a special mention to Ryan who has always been very helpful.

Really swift service, computers excellent pricing and Steve Hill was excellent.

Really excellent service when needed a new laptop - ordered on Thursday, received Monday. Great customer service

Great service - very efficient. Leased 5 x all in one pcs and 2 macbooks all went very smoothly.

Jamie and the rest of the team gave an excellent service with prompt replies and speedy admin setting up the lease for some new business equipment. I've dealt with a few lease companies in the past and Hardsoft were definitely at the top of the tree.

Great service, very responsive in case any assistance is needed. We are really happy with their services! :)

This is the first time that we have leased computers and I must say that the whole process was smooth and problem free. The transfer of data from our previous computers was hassle free and the support we have received with any software problems has been prompt and professional.
I would wholeheartedly recommend Hardsoft to anyone

Good competitive prices along with excellent customer service from all staff I have come into contact with. Makes business leasing with them a no-brainer! They come highly recommended.

Always a pleasure to deal with Michael and the team at Hardsoft.

Wonderful alternative to a one-off purchase! We faced the need to get a new top-end laptop a bit unexpectedly, and HardSoft were the ideal solution. On top of that - great responsive service and nice friendly people.

HardSoft have provided us with a great service over the years and Micheal Bailey is always on hand to assist whenever I have a query or new order. I am very satisfied with the quality of IT equipment and service I have received.

Great professional company.
Sorted everything out really quickly .

Great service, very speedy and did as they promised they would do, thanks

hugely swift and efficient service from first enquiry to receiving my new Macs. Can't fault it - don't know everyone doesn't lease buy in this way

We have used IT solutions from Hardsoft, with a mix of Windows and Apple for over 6 years now, and have always been pleased with the service. Always just a phone call away!! Keep up the great service

Andrew and Phil are like the real life Chuckle Brothers.

Very efficient service, I received my Mac in two days of making an enquiry.

Always happy with the service and Deepak is so helpful!

Hardsoft have consistently been going above and beyond to ensure we receive our equipment as quickly as possible, even when I have in some cases given them impossible deadlines :) Friendly team and cannot fault their service at all. Been using them for 3 years now.

If you're a small production company like me, leasing a mac with HardSoft has been swift and easy. I'm in the middle of an edit on my iMac Pro just days after getting in contact. Thanks.

Excellent service, 100% recommended as a provider of business leased Apple equipment, very happy :-)

I was so surprised by the service hardsoft delivered. Everything from delivery to setting up the computer and the lease itself was made so easy. This made my order a happy and stress free experience. Thank you to everyone involved. I will certainly be recommending to others. Stephen Atkinson

Have had numerous laptops, MacBooks and i.t. kit from here, always great service and back up when you need it from their superb tech team.

I've been working with Hardsoft Computers for very long time. So far I bought 6 apple computers from them. It comes with support (or insurance) which includes accidents as well. I spilled cofee over my Macbook Pro. They changed everything, it returned back as just like new.

My company has leased from Hardsoft for many years now and have never had an issue, only top notch equipment and a very easy process to follow. More recently, I have really enjoyed reading the monthly updates from Michael Bailey at Hardsoft, and a few of the snippets he has sent has prompted discussion in our monthly meetings regarding future equipment requirements as we expand.

I cannot recommend Hardsoft Ltd highly enough. An excellent company who have contributed IT wise to our continued success over the last few years.

I work for a family company located in Oxfordshire and Hardsoft is taking care of our IT needs. I have been contacting HardSoft many times in the last 12 months of my work and every single time the experience was great- quick response to issues, less than an our to wait for a call back, polite, professional staff, with knowledge and experience that allows to solve all kinds of IT issues promptly and efficiently. Most recommended!

Ordered a new set of Desktop PC's and monitors for a small business. Everything arrived on time and was very well protected in shipping. Had one cable missing but called technical support and they had it sent out to us the next day. Hassle free. These guys know what they are talking about. Would definitely recommend to anyone looking to kit out an office.

I cannot speak highly enough of the service we received from Hardsoft Computers. Steve and his team worked with us to meet an urgent deadline, quickly turning a pressured situation into a simple process. Will be using for all of our ongoing Mac and other IT needs.

We have used Hardsoft over a number of years now. They offer flexible leasing for Mac products which we have found to be really useful within our developing studio and business. The service is prompt, professional and straight forward. I have no issue in recomending.

Great service, great value! Jamie understands our company needs and was very helpful throughout.

Great service from Deepak today and the HardSoft technical team. All sorted very quickly.

Great service, very quick and efficient. Would highly recommend.

Great service both on phone and in person. Nailed our office move!

Great service and extremely quick response. Would highly recommend

Seamless ordering experience and Michael Bailey was incredibly helpful

Hardsoft are a longterm supplier of our lease equipment, we've always found them to be friendly & helpful over the last 5 years. Recently they have moved to digitally signed documentation, which is so much more convenient and efficient.

Consistently good service. Never an issue with these guys.

Always excellent service from HardSoft!!! they are always there when you need them and I would strongly recommend their services.

Also I think Ben Cartwright should get a promotion as he is always helpful and has NEVER failed to help even though he gets calls from me all the time with problems!

Deepak was very helpful in sorting out my issues with synchronized emails.

We have used Hardsoft for our IT supplies and support for many years and have never once considered moving away to another provider. Highly recommended.

We've used Hardsoft for leasing our IT for years and continue to. They're fast, reliable and flexible with great customer service and sensible pricing and offers. Thoroughly recommended.

From the start (several years ago now), HardSoft have provided a service that's consistently among the best I ve ever had easily the best from any remotely similar company. The deals are brilliant, the whole model works perfectly, but it's the service that's best of all. Always incredibly quick, super-helpful, friendly and genuine. I have nothing but good things to say. As we've grown from a one-man band to a team of eight, HardSoft haven't missed a beat. Long may they reign. Fantastic.

Excellent service, fast, transparent, easy to deal with, prompt delivery. Highly recommended.

I found the experience very easy from start to finish and great customer service, dealt with Ryan who was excellent.
I would recommend Hardsoft Computers for your leasing equipment

Very good, professional service and follow up care. Great option for businesses. I would highly recommend.

I have used Hardsoft support a few times. Always been good. Fast to respond and always fixed by issues.

We needed some software support on a PC supplied by them 5 years ago. They couldn't have been more helpful. It was tricky due to the time lapse since obtaining the PC, but they came up trumps and gave us a solution that worked and the PC is up and running correctly. Very good support and quick yet professional communications.

Fantastic prices and support on 5 shiney, new iMacs for my business. Thank you HardSoft :)

I've been leasing from Hardsoft for several years now, on about my 4th computer with them. They always go the extra mile to find equipment, eg. a recommended UPS (uninterrupted power supply), to go with my iMac. Great service!

Easy, Fast & thoroughly professional experience. I would highly recommend.

Excellent service, highly recommended. Got the equipment I needed quickly and easily without the massive upfront outlay. I will be using them again as the need arises.

Good and effective service, easy to communicate and well delivered,

When I took the lease out I was given an agreement to sign, I read through the agreement and signed it, sent it back and received the equipment. A week or so later I was contacted by Hardsoft stating that they had sent me the wrong paper work and that they would email me a new copy which must be signed urgently and returned or someone would come and collect the Macbook. I told them that I was on holiday with my family and would deal with it in a couple of weeks when I was back. They told me this wasn t acceptable even thought it was there mistake and I was harassed daily with calls and emails, eventually leading me to complain to Hardsoft stating I felt like I was being harassed by them. I ended up feeling pressured into signing the documents amid fear of harrassment and having the Macbook taken. Having to sign and send this back under pressure and stress meant I was unable to properly read through the agreement or compare it to the first agreement that I signed.





I yet again contacted Hardsoft and spoke to Steve Hill, I sent in a formal complaint and asked on several occasions for a final response but I am yet to receive one. I asked Hardsoft to provide me with both copies of the documents that I signed and I received only a copy of the second set of documents, refusing to give me access to the originals to compare them.

I asked for a subject access request, this was denied by Steve Hill stating I am not entitled to one. This leads me to believe they do not want me seeing both copies of the documents. I also told Steve that If this was not resolved I would take my complaint to the financial ombudsman service. Steve replied and told me that I was not entitled to complain to the Financial Ombudsman service as I was a limited company.

I have contacted the Information Comissioners Office who have told me that I am entitled to a Subject access request, I have now put in an official complaint with the ICO. I have also contacted the financial ombudsman service even though Steve told me I was unable to. They have told me that I am entitled to make a complaint and that they are unsure as to why Steve has told me otherwise. I have now made a formal complaint with the ombudsman. I have also spoken to a solicitor and will be looking to take legal action against Hardsoft computers.

I cannot stress enough how poor this company are and would never recommend that anyone use them. Since being told I have no rights to complain I have been ignored by all the staff at Hardsoft and am no being pursued for a debt due to their lies.
I also have evidence to prove all this and I would be more than happy to talk in more detail with people about my issues to avoid this happening to others so please feel free to contact me. Please please please do not use this company.

Excellent service, would not hesitate in recommending, been using only this company since 2002.

Due to a mistake on my behalf we ordered the wrong type of laptop (x 2). HardSoft were understanding and arranged the collection and new delivery of exactly what we were looking for with minimal fuss. The communication before, during and after the transaction is much appreciated also.

Great personal service, and dealt with everything swiftly. Great service goes a long way nowadays. I'll be back for more!

Great company to deal with! Amazing prices, amazing service & all completed & delivered extremely efficiently. Will definitely recommend & be using again in the future.

I think Hardsoft is a great company. As a small business, spreading the cost out of hardware out with many small monthly payments over a long time is invaluable - so its a great concept. Its well implemented, when you get your hardware the sales team stay with you and make sure you get up and running, they ship the hardware the very same day so you get it nice and quickly, the support team take you through everything you need to get up and running. I may recruit for Technologists, but I'm pretty clueless when it comes to upgrading Windows, getting software to work etc, and the support team are fantastic. It comes as part of the lease-service, they always get back to you quickly and they stay with you throughout the whole length of the contract.
FINALLY their star player, Ben Cartwright on the support team is fantastic. He solve's your problem, he's not in a rush to close your ticket before you've actually understood what on earth has just happened and he patiently takes you through the whole process. Thank you Ben, and thank you Hardsoft.
Martin Jee, Director, Oxenbury Partners